I’m frustrated

What can I do when I receive error code ej2 exception?

I'm trying to book a flight, but it keeps coming back with "Sorry, but something has gone wrong. [ej2 exception]". It happens right at the end of the process, after I have entered my payment details and bank password thingy.

"My Easyjet" isn't showing any bookings. I hope it's right, cos otherwise I've probably booked half the plane by now.
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  • I’m i'm frustrated...
    I tried several times ... I really think my credit card as many times
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  • I also have the same problem. Theres a fault on EasyJet.com...... I have not received email confirmation after the error code ej2 error when booking however it appears the flight has been booked.

    The problem however is I cant login to My EasyJet to view or print off the flight details.. Why are EasyJet allowing bookings with this serious fault on their website?? The fault appears to be something to do with currency settings.

    EasyJet - the bookings fault on your website is a very serious issue. Customers are not receiving their booking confirmation emails and are unable to print off their flight details. EasyJet.com will not allow you to login to view the flight details or confirm if the booking has even gone through.

    The only way to check if you have made a booking with EasyJet after this error is to contact your credit card company...
    • try following the instructions I posted above in this thread:
      don't assume the booking hasn't gone through. When I got the error message, there was a 7-figure alpha code right at the end of the URL starting with E. It looked like a booking code, so tried entering my surname and the code into the 'check in online' box at the bottom of the easyjet homepage. It showed me details for the flight I had tried to book and assumed been unsuccessful. I phoned easyjet, gave them this same booking reference and they were able to confirm that I am booked (although I still can't log into my account). Might be worth a try - at least then you will know if you are likely to be charged?
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  • I’m thankful
    Hello. My problem was solved.I wrote an email stillstranded@easyjet.com me and they responded within 2 hours. I hope that at least it helps you.
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  • Wow an actual email address! That would have helped. I tried to email through their site and it didn't work.

    Apart from emailing you just have to call the call centre and sort it out that way.

    Best

    Oliver
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  • merci...j'espere que je vais réussir à les contacter grâce à cette adresse mail
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  • 1
    Yes I had extracted the Flight reference from the http bar. The flight details are shown on easyjet.com however if you click on the view button the site crashes again with EJ2 exception. I suspect the flight is booked however I cant add passport details.

    I have a workaround that may help some people to confirm if they booked their flights ...

    After trying to login to My EasyJet you get an error as follows but you will get the following text in the browser task bar

    https://www.easyjet.com/EN/woops.htm?... where xxxx is your booking reference

    If you hack this text in your browser taskbar immediately afterwards so it reads as below then press return afterwards

    https://www.easyjet.com/en/MyEasyJet/...

    You will then get a screen that says This is not a valid booking reference. Click here.

    Click here and you will then be able to view your booking to confirm if it was a success. Im able to edit the booking but I cannot view the booking.

    There is clearly a problem with easyjet.com but this may help people verify if they have booked their flight without wasting hours on a customer service call at 10p a minute..
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  • hello, thank you.I managed to see my book ... there's just one problem is that there 2Reserves flights for the same .. and I do not want that
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  • I’m happy
    I call them...and it's ok...they cancelled the others..

    thank you very much for your help
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  • I’m buzzin'
    Absolute travesty, they ought to be taken to the cleaners.

    Anyway, here's how I managed to FIX THE PROBLEM:

    - login to My easyJet.com
    - you will see the infamous error page
    - copy the following URL into your browser window:
    https://www.easyjet.com/asp/EN/member...
    - this produces a My easyJet.com page with the following message:
    This is not a valid booking reference. Click here
    - click 'click here'
    - job done!

    Oh, and don't worry, I've given them h*ll over the phone.

    Good luck!
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  • Chris & Ed: neither of these workarounds fixed it for me - i just get the ej2 exception error page again :-( .Thanks for trying tho. Does it work for anyone else?
    • Try this then:
      When you click the 'my easyJet.com' link on the error page, you will see your browser address bar cycling through 2-3 different URLs. Try and intercept the one we recommend containing your booking ref. number at the end, highlighting the ref. number, deleting it before hitting refresh or return on your keyboard. I'm warning you, this requires swift finger action but can be done! Just position your mouse over the correct spot before double-clicking the ref. number and pressing delete and return. Better even, live in hope that someone in the Easyjet IT department will one day check his inbox and resolve the issue soon.

      What was particularly amusing to me is that when I called them up (waiting time was surprisingly acceptable and even got to speak to a human), I supplied my reference number, waited for three minutes before asking whether there was a problem only for the lady to respond with "have you managed to login by any chance as I've just lost all my work" - LOL
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  • well, I was poised and ready with my finger on the mouse (lol), but I'm definitely getting something different. When I click on 'my.easyjet.com' on the error page, I just get a message pop up saying "this page contains both secure and nonsecure items. Do you want to display nonsecure items? Y/N" and whether I choose yes or no, I get exactly the same ej2 exception error message, and it's not cycling thru 2-3 different URLs at the top. But thank you for trying to help, I really appreciate it. I got an email earlier saying that their IT dept are aware of the problem and are looking into it...
    • view 1 more comment
    • What a kerfuffle. Try a different browser, zap all your temporary internet files and if that still doesn't work, fill up a brown paper bag with your neighbours' pets' excrement and pop it through Stellios' letterbox. Sorry I couldn't help, we live in hope...
    • What a kerfuffle. Try a different browser, zap all your temporary internet files and if that still doesn't work, fill up a brown paper bag with your neighbours' pets' excrement and pop it through Stellios' letterbox. Sorry I couldn't help, we live in hope...
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  • Hi Sar, im still getting the same error code as you lol im not going to write an essay again ( bangs head on keyboard!!) does anyone want the contents of my cats litter tray? but i dont think STELLIOS owns easyjet anymore but i know a woman who does hahaha
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  • As Ed says. You need to delete your browser cookies and then delete your browser internet cache files. Then try the workaround again and it should work fine.

    This workaround at least allows you to see how many flights you have booked.

    As for adding passport details and getting an email confirmation I suspect we will have to ring the 10p a minute EasyJet hotline to generate even more revenue for EasyJet.... I still havent received email confirmation.

    Also no response from my emails and twitter questions to EasyJet..

    It looks like this errors being brushed under the carpet as EasyJet still get their money. In fact they are generating more revenue as now every single person who books a flight has to hold on the 10 pence customer service line for hours to resolve these issues after booking :-(
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  • I’m annoyed
    1
    Been experiencing the same error for the last 2 days, tried every browser/platform combination to no avail. Finally get through to customer services after realising that they had taken the money from my account twice despite not a single e-mail confirming the booking.

    Helpfully they canceled the second booking with no quibbles (I'm guessing they face this problem on a daily basis!), but then tell me that the refund to my account could take up to 15 working days to appear! Seeing as this could potentially leave me almost £500 out of pocket for three weeks, I ask her if EasyJet will refund any overdraft fees that I may incur during that time, to which she informs me "no, I'm sorry but that's not in EasyJet's policy"!

    I try to steer clear of budget airlines whenever possible due to all their sneaky hidden extra charges and shoddy customer service, and this experience just enforces that. Unfortunately on this occasion I didn't have many options due to the destination, but this could well be the last straw for me.

    And as for the loss of business that EasyJet must be losing due to this ongoing problem, Stelios obviously doesn't run a very tight ship. Or maybe it's just another sneaky hidden charge - I wonder how many people have faced this problem while booking a cheap flight and subsequently taken their business elsewhere, never to realise that EasyJet had taken £30 or so out of their bank account...
    • I had the same problem, I couldn't get through to the customer service line but I had some joy with emailing them, it usually took about a day for them to reply but he has sorted it out, I will be refunded all of my bookings but they insisted on me sending them my ryanair booking confirmation to verify that I have in fact been forced to make other arrangements. I honestly don't think I will use easyjet again, I also have to wait 15-20 working days to receive my £350 back, penny pinchers.
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  • I’m indifferent
    At last!!! i can sign into my easyjet account ( doesnt change my opinion on easyjet) F@@king S@@t Airline, run by bandits !!
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  • Yay me too :-)

    Frances - thanks for letting us know - I had given up trying! Let's hope everyone else can get in too ...I will miss your rants tho hahahaha!
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  • I’m happy
    lol sar, watch this space haha good luck and enjoy your trip lol
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  • Hello Gang,
    I do not seem to be the only one recent days having made multiple bookings after "ej2 exception" error code. I also could not check My EasyJet. I just got the first confirmation letter of one of my four bookings on the same flight after 96 hours. Even though I wish to cancel all of them as I had to arrange alternatives already. I sent them a couple of mails as well in order to make steps forward. Is anyone there out in the air who managed do get all the money back because of nonconfirmed multiple bookings?
    • Peter I did the same thing I emailed them and took a really hard line attitude towards him but I got fully refunded in the end I had to email him a pdf of my ryanair booking to prove that I'd made other arrangements due to their error they did try and screw me about a bit but just put your foot down, I did it all by email as nobody would answer the phone.
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  • Peter - if you look right at the top of this message, the first reply to the problem is from easyjet employee and he actually states:

    "Since you checked your My easyJet.com account and didn't find the booking, it is very unlikely it has been completed. I would like to ask to start over again and book your flights.

    In the most unlikey case there is a duplicate booking easyJet would refund the one you wouldn't need. "

    I would copy/ print this page and add it into your request for a refund.
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  • I’m very angry with easyjet.
    I think that the announcement at the top says it all: 'The company marked this problem solved.' So we can all take a running jump if we're still having a problem.
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  • Noticed someone on here had solved it by deleting easyjet cookie via internet options on ie and it worked Hurrah have asked easyjet to put out a general message. maybe anyway thats the answer
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  • You may all be interested to know that Stelios has now Quit...

    Sir Stelios Haji-Ioannou, the founder of Easyjet, has resigned from the airline's board, saying he is unhappy with the way the company operates.

    http://news.bbc.co.uk/1/hi/business/1...
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  • I’m anxious
    I am also having problems with this ej2-exception message. I booked return flights from Gatwick to Split on 29th January. My dates of travel are outward Saturday 5th June 05:55 ezy5437 and return Saturday 12th June 5438 10:00
    Booking reference is EGB6W3P. Booking was confirmed at the time, through the final confirmation after payment and email. Checked 'My easyjet, this morning hoping to check-in for my flights. All other flight bookings that I have made are fine, including the flights I am undertaking from Belfast International to Gatwick.
    My flights to Split were showing up with no problems a few weeks ago!
    Would be greatful for any advice that could be given. Can appreciate that the folk at easyJet are finding it tough going at the present!

    David.

    This reply was created from a merged topic originally titled
    ej2-exception.
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  • I’m happy
    Thanks James! Managed to check-in a few weeks back. Everything in order now!
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  • Tried checking my one remaining (and hopefully last) Easyjet booking today. No good - ej2exception error when I tried to view my bookings.

    So it's fixed, is it, James?
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  • I’m frustrated
    hi there, i've been booked the flight from Zurich to London Luton (9/6 to 9/10) for almost a week, i've tried at least 20 times and it just can't work! it's all because of the ej2exception error.
    i'm so frustrated!! cos the fee is getting higher and higher and i just can't book the ticket when it was much cheaper few days ago!!!
    please tell me what can i do asap!!!!
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  • I have tried several times to book a flight without success. It is so frustating to be here losing my time with this Easyjet without any solution. I am trying for several hours and the same code comes again and again.
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  • I’m furious
    I'm trying for the past 3 days to book a flight to Berlin but the same code comes again and again.
    I tried repeatedly to find some help by contacting the chat,but the things there were even worse..
    There's only one guy to 'help' the desperate customers who want to book a flight...
    And all he can say is, contact our Customer Experience Team and they'll help you,even with the same discount you have online...
    LIES! You call,you get charged 5-10e a call,the price they offer you is 40-50e higher (NO online DISCOUNT....)!

    And you,Mr (?) David McLaren, don't even think to respond in this,by telling me lame excuses and giving 'advises'......
    Just admit the fact that either you are USELESS or you exploit the customers to gain profit by forcing them to call the "Customer Unexperienced Team".........

    SHAME!
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  • same fscking error, I can't believe what an idiot I am for flying with easyjet and I thought ryanair sucked lol well you live and learn, this time and never again, it's been two years since the error and they're still "looking into it" lol good luck guys
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  • I’m frustrated
    I have two more bad experiences with Easyjet, unfortunately:

    1 - I had two times my flights cancelled due to industrial actions and strikes in Spain. Easyjet was not guilty, obviously! However, as I need to travel from London to Gatwick (about one hour) and Easyjet was not sure if they would be able to fly or not, they sent an email requesting to check the status flight before. As they were not able to update the information online as quickly as desirable, I tried to call Easyjet! That was a real pain. I could not contact Easyjet as lines were busy, when I could get a line they put me on hold for 1 hour and 30m and many times when I was asked to hold the line (by a voice machine) I was disconnected several times on purpose. I was literally 2 hours on the phone! And I could not contact the services!

    2 - I had to send an email with a request an important answer about a baby trolley concerning a 2 weeks later flight for my sister. She bought her ticket in Portugal but when she tried to call Easyjet she has to call UK, with the same results as above and paying a long distance call! It does not make any sense! We had our question answered 2 weeks after the flight!! So, it took 1 month to have an answer about a simple question! And did not help at all to have the answer 15 days after the event!

    Easyjet just does not do anything to change this kind of service!
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  • Although this problem keeps happening, I have talked to a helpful gentlemen on the phone. He mentions this problem occurs often with American Express cards and suggested using a different currency to book with.

    I have experienced similar difficulty paying with AMEX when trying to pay other currencies than US$.

    So it may not be EasyJet that is the problem.

    The agent was able to process the payment over the phone and did not charge me the additional costs for phone reservation.
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  • Hi PJ

    Thank you very much for your feedback, hope it will be useful to other passengers who had the same issues on our website. Our website is is a UK retail site, so similar issues may indeed occur with cards issued outside the UK.

    Kind regards

    Joanna
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  • I’m Livid
    I have a card issued within the UK and yet I had this problem with easyjet. I can't believe that over a year later, easyjet still haven't bothered to put the resources and investment into fixing this problem. I've never seen a company that cares less about their customers, and all they can do is make pathetic excuses about it. It's not American Express' problem it is Easyjet's. As a customer who had enormous problems with this error message, I find Joanna's reply extremely insulting.
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  • Sorry you feel that way J, it was not my intention. PJ mentioned that his card was issued in the US, so I merely mentioned that for cards issued outside the UK, this sometimes happens. Not all cards are accepted for online purchases, even if issued in the same country. But if you contact our Customer Service in writing, and confirm first 6 digits of the card that you tried to use on our website, and it was rejected, they will be able to double-check why this happened.

    Kind regards

    Joanna
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  • Thanks Joanna. Just to clarify, my card was issued in The Netherlands and I've had similar issues with AMEX in combination with e.g. Google Play Store.

    I too often jump from irritation to anger without a pause to think about alternative causes to my problem. And I do think it should be on EasyJet to replace the current error message with a more descriptive one (or prevent the error altogether). Also, more effort should be put into sharing the solutions some agents apparently have for these problems, whether internally or online*.

    But a lot of times a call with a helpful agent can solve the issue as well as turn around a negative experience into a positive one.

    These positive experiences are often not shared online though.., a fact that should make EasyJet very concerned about hiring more people like you and the guy I had on the phone who-shall-unfortunately-remain-nameless.

    *there's so many great community / customer service tools now that do both!
    • Thank you for further clarification PJ, that sheds more light on the issue. Just for future reference (but I hope there won't be a need to check why an error code occured) we put explanations of error codes in FAQ section on our website.

      Having said this, I hope I don't have to mention that you can contact me through this forum whenever you'd need any help from easyJet.

      Kind regards

      Joanna
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  • I’m never using easyjet again
    Joanna thanks for suggesting that I contact customer services, but of course I did this at the time I had the problem. My e-mails were ignored and I spent many, many hours on the phone only to be told that the problem was me rather than easyjet. Customer service told me that there wasn't a problem with their website and they could not offer any solution.

    The problem wasn't my card and I and my 6 friends all tried to book the tickets using many different cards and different PC's and we all had the same problem.

    If your customer service had been polite and helpful rather than rude and lazy, we might have forgiven Easyjet for the technical problem. However all Easyjet did was try to dodge taking responsibility for the problem. None of us will ever book with Easyjet again.
    • J, I wish I could turn back time and assist you with the card issue when you had problems using it on our website. Or to assist your colleagues. I'm sorry if you had a poor experience with our Customer Service. They do the best they can, but what worries me is the fact that you say that your e-mails were ignored, which should have not taken place under any circumstances. Whenever you send an e-mail via our homepage, you receive a reference number. If you could provide me with these numbers, I will check why these messages were left unanswered.

      Kind regards
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  • This reply was removed on 2012-10-29.
    see the change log
  • After all these years, this problem still exists. I rang Easyjet and the call centre really did not know what I was talking about. I have emailed easyjet and so far no response. In the meanwhile the price of my flights has gone up by 7o euros. I have tried changing from IE browser to Google Chrome, but no difference. I have tried to pay on a euro and two english credit cards also on a different computer. The question I have been asking Easyjet is what do I do to get a booking. I suppose the easiest answer is book with another company.James
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  • its happening again, tried booking flights, car and hotel, but keeps coming up ej2-exception. phoned customer services to be told would have to make booking over phone had to phonetically spell everything, gave up after 20 minutes on phone, nice earner for easy wreck.
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  • A nice earner despite the fact you ended up not booking? How does that make sense?
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  • I was booking Alicante to Bristol and then for my return journey Manchester to Alicante. I eventually solved the problem by booking two separate flights and paying two admin costs. I also after faffing about had to pay around 100 euros extra for my flights. I am convinced that the problem was to do with insurance. The cover on offer was not exactly the same and had differing terms. After all these years I really would expect a company like Easyjet to sort this problem
    James
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  • The ej2 exception SOLUTION.
    Before selecting any flight, chose credit card instead of debit card.
    If you do it after your flightselections etc. it doesn't work.
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  • I’m frustrated
    I just got this problem twice when trying to book flights from Rome to London (I live in the UK, will reach Rome by train).

    I can't believe in this day and age this hasn't been resolved.
    • Did it work now, using my solution?
      Before selecting any flight, chose credit card instead of debit card.
      If you do it after your flightselections etc. it doesn't work
    • No, I didn't try. I went back to an aggregator and found that actually BA is similarly priced (and you get way more baggage allowance, without fussing about how many pieces of luggage you are carrying).

      If BA can handle a booking pretty much identical without a hitch I don't see why I should be finding tricks on an airline's website whose only saving grace was to save you money because you did the whole process online. So their "suggestion" is to arrange a booking for 6 people with foreign names in the phone? Yeah right. Not my idea of morning fun (when I should be working) unless you love spelling in s shitty quality phone line to somebody else whose first language isn't English neither :-(

      Sorry, but the veil has to be raised: air travel is not really cheap anymore, so if a frigging website isn't working I am not calling support call centers, writing emails or deleting browser cookies, the airline next door may be as good as any other, and the price entirely comparable. 15 minutes later after I posted here it was all done and dusted in BA's website and I didn't even fussed about if the price was any different since the gross figures were in the 900s in both cases, this in spite of having constrained my trip in EJ's website to 3 pieces of checked in luggage while BA is allowing 1 per person for a total of 6 in my case (yep, EasyJey just lost a grand. I hope it hurts).

      Note to aggregators: if I have to go to the airline's website to find about baggage allowances and the like you are going to lose costumers.

      People: vote with your wallet, don't let them tell you it is normal that a website is so rubbish (they throw at you a cryptic message... who am I ? A programmer? They don't even throw an error message that can make sense to a simple man of the street. Utter contempt for us, their prospective costumers, frankly).
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