What can I do when I receive error code ej2 exception?

  • Problem
  • Updated 2 years ago
  • Solved
I'm trying to book a flight, but it keeps coming back with "Sorry, but something has gone wrong. [ej2 exception]". It happens right at the end of the process, after I have entered my payment details and bank password thingy.

"My Easyjet" isn't showing any bookings. I hope it's right, cos otherwise I've probably booked half the plane by now.
Photo of chrisC

chris

  • 3 Posts
  • 0 Likes
  • frustrated

Posted 5 years ago

  • 67
Photo of James WatersJW

James Waters, Employee

  • 2520 Posts
  • 89 Likes
Hi Chris,

I am sorry you faced problems during booking your flight. ej2 exception is a common error code. IT has worked on this during recent days, this problem should be fixed by now.

Since you checked your My easyJet.com account and didn't find the booking, it is very unlikely it has been completed. I would like to ask to start over again and book your flights.

In the most unlikey case there is a duplicate booking easyJet would refund the one you wouldn't need.

Cheers
James
Photo of Graham KnottGK

Graham Knott

  • 1 Post
  • 0 Likes
Today is the February 28th and for the last 2 weeks I have not been able to book an easyjet flight because of this ej2 error. Why does the error persist if easyjet knew about the problem 2 months ago
?
Photo of ToniT

Toni

  • 2 Posts
  • 0 Likes
It appears as though Easyjet does not refund your total amount. Is that true?
Photo of chrisC

chris

  • 3 Posts
  • 0 Likes
Yeah, I tried again a couple of hours later and was able to buy a ticket.

Since this is "a common error code", maybe you should add something about it to your FAQ?
Photo of raphaeldesantafeR

raphaeldesantafe

  • 2 Posts
  • 1 Like
hello,

i have always been booking fligths without problems and today i am facing the same problem as Chris, so the problem might not have been solved.
Photo of Jim Smith

Jim Smith

  • 1 Post
  • 0 Likes
Problem has not been solved in any way, shape or form. Sort it out easyjet and quick.
Photo of RobinR

Robin

  • 7 Posts
  • 0 Likes
I'm having the exact same problem. I've tried:

Deleting cookies and temporary internet files
I've also tried two browsers (Firefox and IE)
I've tried creating a new user account
I've tried two credit cards

Makes no difference. I'm running Vista if that makes any difference.
Photo of Wei Zong, NeoWZ

Wei Zong, Neo

  • 2 Posts
  • 0 Likes
I'm having the same problem. Could Easyjet please look into this issue as it is affecting many of its potential passengers?
Photo of Claudio RivaCR

Claudio Riva

  • 3 Posts
  • 0 Likes
I'm having the same problem. I've been trying for 2 weeks.

I have deleted cookies and temporary internet files
I have tried 4 different pc's
I have tried 2 browsers (IE and Chrome)
I have tried 2 different credit cards (VISA Electron and VISA)
I have created a different account

But the problem persists....

I was told to book via phone but the Call Center is very busy because of recent disrumptions.... After 4 calls (cost about 15€) I had to give up.

I usually book dozens of flight a year and never had such a problem.
Photo of SjoerdS

Sjoerd

  • 3 Posts
  • 0 Likes
Still having the same problem, clearly not solved, get your act together please and acknowledge that the problem is not solved!
Photo of cl0ser-n0wC

cl0ser-n0w

  • 1 Post
  • 0 Likes
I have the same problem. Tried 11 times with two different cards and it still won't work! I'm sooo angry right now! =(
I'm from France, I don't know if it changes anything =/
Photo of emiliaE

emilia

  • 3 Posts
  • 0 Likes
I got the same problem, there is no solution at the moment, the removal of temp. files cookies etc does not solve this problem. I have tried several computers but still not been able to book a flight. According to Easy Jet the IT dept. is working on this one, it seems to take a long long time
Photo of shenwS

shenw

  • 1 Post
  • 0 Likes
I must have tried about 15 times to book flights today using various credit and debit cards, I'm getting really fed up. The live chat help just directs you to the customer care line where you pay 10p a minute and can expect a 30 minute wait - useless!
Photo of emiliaE

emilia

  • 3 Posts
  • 0 Likes
I have sent Sir Stelios an email about this problem,at the end of the day he and his family are the biggest shareholders,
Photo of emiliaE

emilia

  • 3 Posts
  • 0 Likes
well after trying again this morning, I paid in euros in stead of sterling and I finally was able to go ahead with the booking. Frankly too bad if you have a choice of currencies. I am not over impressed!
Photo of Darryl Brown

Darryl Brown

  • 1 Post
  • 0 Likes
Just tried booking a flight from belfast - glasgow & the exception error is being displayed. Easyjet have got to sort this out!!
Photo of Claudio RivaCR

Claudio Riva

  • 3 Posts
  • 0 Likes
"The company marked this problem solved"
This problem is absolutely NOT SOLVED.
Photo of David BrownDB

David Brown

  • 67 Posts
  • 2 Likes
Claudio,

Easyjet's employees seem to assume that writing a message on this site saying there isn't a problem, despite the fact that there is, somehow 'solves' the problem. Which, of course, it doesn't.

It's evident to everyone except Easyjet that its website is severely broken in multiple respects - unfortunately their customer services staff seem to think that an unhelpful response to a genuine problem on this site somehow solves matters. Which, of course, it doesn't.

Oh well. Happy New Year...
Photo of RobinR

Robin

  • 7 Posts
  • 0 Likes
http://www.saynoto0870.com/companysea...
Search here for Easyjet to get a cheaper number to phone if you are in the UK.

I eventually booked with BA, because I gave up on this problem.
Photo of Graham ParsonsGP

Graham Parsons

  • 1 Post
  • 0 Likes
Same problem experienced after tryin multiple times from different PCs etc. Last attempt before I go with a different airline.
Photo of Peter Hames

Peter Hames

  • 3 Posts
  • 0 Likes
Arg tried a million times two occasions 10 days apart, same problem. Nonsense! And the live chat guy didn't have a clue what was going on...very very poor Easyjet!
Photo of Michel Galibert

Michel Galibert

  • 1 Post
  • 0 Likes
I have the same problem!
This issue has not absolutly not been fixed!
Photo of jonnyoxJ

jonnyox

  • 1 Post
  • 0 Likes
Is ANYONE actually able to book? It's unbelievable that easyjet are just pretending nothing is wrong with regards to this.
Photo of SjoerdS

Sjoerd

  • 3 Posts
  • 0 Likes
I booked another flight today without adding a hotel and then it worked, so i wonder if it has to do with the hotel that I added initially or if it's solved now.
Photo of alvaroA

alvaro

  • 1 Post
  • 0 Likes
i can't booked same error
Photo of Jacques de saint paulJD

Jacques de saint paul

  • 1 Post
  • 0 Likes
Hello

I have exactly the same problem and I have been trying to book a flight for 3 days now! The answer from the Easyjet chat is to call their call center: 30 minutes wait at least... I think I will book an Air France flight....
Photo of Barry

Barry

  • 2 Posts
  • 0 Likes
It's now 26 days since this was first reported and still it's not possible to book flights - have tried 3 times today on 2 browsers, all with the "ej2 exception"?

Don't EasyJet need passengers anymore?
Photo of James WatersJW

James Waters, Employee

  • 2520 Posts
  • 89 Likes
Hi Barry,

I am really sorry that you are experiencing problems with trying to book on our website. Our IT department is working on resolving error code "ej2exception".

I would suggest that you contact our Customer Experience Team and they will assist your further with making your booking. You can find their telephone number by clicking here. Please bare in mind that you might experience waiting time of up to 20 minutes due to the recent flight cancellations caused by severe weather conditions.

I apologize once again for any inconvenience this may have caused you.

Kind regards,

James.