Can not log in account

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  • Updated 5 years ago
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I just booked my flight in easyjet and I have received the confirmation.however, I can not log in my account any more. That makes me can not add my document, which will make me can not board the plane.I am pretty sure my username and password are correct. How can I solve this problem?
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Hua

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Posted 5 years ago

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Paul Hopkins

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Sorry to hear you are unable to log into your account, we are currently experiencing issues with customers who have a zero as the first character in their password. Would this make sense for you?

If you only have carry one baggage, you can do on-line check in and it will ask you for your advanced passenger information. If you have checked in bags, you can add it at check in as a last resort.

You can call our 0871 number if you would like to ring and get it added, you can visit our faq section.
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Boriana Dimitrova

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I'm having the same problem! What's with the zeros?! What phone can I call to add my API?
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Paul Hopkins

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We are currently investigating the issue and will update you shortly, you can find our contact details here here
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vitor

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ok, now i understand that the problem is with the first character of my password. But what am I supposed to do now? I can`t access my account to change the password or add information about the passengers. So the process is not complete and I won't be allowed to board. I need an imediate solution, please.
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Jane Battersby

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Having the same problem and no zeros involved. I have booked for my sister to fly from Nice this coming weekend and cannot check that all details are correct. Urgent help required
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Meg

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I have the same problem!! I really nead to check my details. Can I just change my password with any other way?
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Jane Battersby

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My problem now solved....for the moment anyway
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CK

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I have had the same problem as my password starts with a zero
I contacted them by phone who them told me to log into my account to send them an email message, which obviously I could not do. I asked them to reset my password over the phone, which they were not authorised to do. I eventually found an external email address, to which I sent a request to reset the password. I am now in daily contact which their IT support who insist that they have reset my password however I am still unable to log in. Their only answer now is that I need to delete the cookies on my computer. I have deleted the cookies on no fewer than THREE diferent computers and I still cannot access my own account to input my travel document details. It is fortunate that I am not travelling until next month because at this rate it will take that long to resolve this problem.
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Jane Battersby

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This sounds similar to my experience and although I am now able to log into my original account they have apparently set me up a new one with a new password which i have not tried as i can forsee that this might cause further problems. I was also advised to delete all cookies and temp files. For the moment I am doing nothing whilst I can access my original account. I believe they have some serious bugs on the new website causing these problems. At least they have confirmed that the flight i booked for Sunday is confirmed and sent me a duplicate email. I wont be using them again until next year so hopefully the system will be sorted by then.
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pavao.ligutic

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My password not starting with 0 but I still can't log on my account, I try to click on forget password, and I got e-mail from EasyJet with password, and I still can't log on, I try 3 different browsers (Firefox, Chrome, IE)
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Agustin Soler Escafi

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im starting to think i wont travel and they will steal my money :S
i cant log in my account either... i think i'll have to report this.
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luisa.uller

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I have the same problem, can I give my details when doing the check in?
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squarebracket

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I had the same problem trying to check in online.

You can check in from the main easyjet page with just your surname and booking reference, which is helpful.

I also wanted to make sure I'd entered my passport details correctly - easyJet's "Live Help" person was able to do that for me.

This question has been marked as "answered" by easyJet so it is probably better to raise a new question if people are still having this problem.
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James Waters, Employee

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Hi all,

when you still face the problem not to be able to log in to your account, and you have to add your API, please contact easyJet customer service by phone. Choose the number starting with 0871. The team will add your details in the booking.

I am sorry for any inconvenience caused.
James
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luisa.uller

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have a problem with my password, because it starts with 0, and I need to set the documents details on my booking, but I can't log on...so I talked to someone on the live help, this person said that I would receive and e-mail max. in 48h, but this was last week and till now I haven't received anything and still can't log on! Please, I need help, I should travel on december 30th...
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James Waters, Employee

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Hi Luisa,

I am sorry you didn't receive the confirmation mail yet and you're not able to log into account. I passed this issue on so at least you should receive a confirmation soon.

Reagrding the document details which have to be added to the booking customer service should do this when you contact the support team. Please contact easyJet customer service either by phone or by using our web form.

Please add your booking reference number when contacting customer service team. To verify that you are entitled to claim please also give in your message the passenger's name(s), the date of travel and the directions.

Cheers
James
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tfullerhome

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Nice reply. James could you also pass the issue along regarding my account as I have a similar problem and have not been able to log on for about seven days. The last three days I can not even get the password reset function to respond by sending me a new password. Automated 72 hr problem resolve systems are able to send me emails saying they assume problem is solved even though I updated my problem notice on the compaint system providing a five item response to questions by the IT person. Very Very Sad.
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James Waters, Employee

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Hi tfullerhome,

I would like to do so. But forwarding requests I receive here is only possible when I have some info to identify the specific account. I don't know if you are willing to publish your data on this platform, so I'd like to advise to contact easyJet customer service either by phone or by using our web form.

The support team will be able to help you.

The mails sent after 72 hours stating the problem as "solved" should be considered as kind of reminder to the customer. These mails are sent when easyJet doesn't receive an answer within this time.

Cheers
James
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tfullerhome

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What is the least expensive phone number to use when calling easyJet from the U.S.? I.e. is there a non-premium rate number?

(On this side of the pond travel agents refer to it as NOT so easyJet.)

This reply was created from a merged topic originally titled
What is least expensive number to call EZ?.
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James Waters, Employee

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Hi again,

when you follow the link by clicking on "phone" in my article above, numbers will be shown for several countries. When calling from the U.S. please choose the phone number for "Rest of the World". The costs differ from country to country, so unfortunately I don't have the exact rate.

Cheers
James
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James Waters, Employee

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Another option is to use the live chat. See the button at the bottom of this site.

When the new window opens please give a user name and few more info, an easyJet representative is participating in the chat. This would be the option with the least costs.

Cheers
James
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luisa.uller

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Hi James, I will wait the contact but I'm really worried about my trip. I've received today two e-mails in german, but I don't speak german, follows the subjects: easyJet Buchungsnummer: EG3ND8N and easyJet Buchungsnummer: EG42MPD. Please I need to receive those emails in portuguese
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brooksy

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I can log in on the home page but not on customer relations & thats where I need to contact some one at easy jet & my password dose`nt start with o.No e mail from them with for password confirmation either.Whats going on?
Cant use the WEB FORM as you have to log in to use it.Tried contact by their e mail
but there is no send tab so that don`t work either.I doubt whether this will get any response as nothing else has it seems contact with easy jet has been made impossible.
Chris
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tfullerhome

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Friends, somehow I got to live chat and they responded to the login problem...although they have not yet fixed it. The could/would not addresss reservation issues on live chat. So, I gave up and called 0044870 6000 000 to get rebooked on another flight to address the one easyJet had cancelled. After eight minutes on hold and three talking with a very nice easyJet employee (Kate) on international long distance ($5 US), things were worked out. While she promised to email me regarding the change, it has been 24 hours and I have seen nothing. I am grateful for a little progress.
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Jackie

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I've joined this thread from another one where James Waters suggested I rang easyJet on the rest of the world number but ringing that number produced the message that it was no longer in operation. The message gave an 0905 number to use, but this doesn't work from the USA. so I went back to the website and found another number in small print (+44 2413002), but this also doesn't work from the States. So I went to www.saynoto0870 and keyed in 09058210905 which produ\ed 01582 700036 but there was no reply. James suggested trying again to log in, retrieve password or create a new account but none of this works; I am told that my login is invalid whatever I try to do. And yet easyjet has just sent me a flight confirmation message to the email address with which I am trying to log in. It's ridiculous. I urgently need to talk to someone at easyJet about this flight but am unable to do so. ARE YOU THERE JAMES? Please give me a numbe that WORKS.
Jackie
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Jackie

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I've joined this thread from another one where James Waters suggested I rang easyJet on the rest of the world number but ringing that number produced the message that it was no longer in operation. The message gave an 0905 number to use, but this doesn't work from the USA. so I went back to the website and found another number in small print (+44 2413002), but this also doesn't work from the States. So I went to www.saynoto0870 and keyed in 09058210905 which produ\ed 01582 700036 but there was no reply. James suggested trying again to log in, retrieve password or create a new account but none of this works; I am told that my login is invalid whatever I try to do. And yet easyjet has just sent me a flight confirmation message to the email address with which I am trying to log in. It's ridiculous. I urgently need to talk to someone at easyJet about this flight but am unable to do so. ARE YOU THERE JAMES? Please give me a numbe that WORKS.
Jackie
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tfullerhome

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I was successful in reaching easyJet regarding reservations by calling from the US. I dialed 011 44 870 6000 000 I was put on hold about 8 minutes.
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Stanley W Shaw

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I feel easyjet has`a wonderful way confusing everyone that has a compaint by taking you through a mine field of ways that are supposed to answer you question. But the more you try the more frustrated you get, and you never get an answer.

I have made copies of all the mesages sent and received and it looks like the only way to deal with this company is to expose there game to the meadia and take them to court.

I realse that I am never going to get pastt here please resend your message as it was not understood, even though I have replies from them with my questions attached saying ( we have a very high volume of e-mails and wil get back to you as soon as possible. This seems to go on for ever.

These people are only waiting for you get so frustrated you will give up.

Stanley Webster Shaw. stanleyshaw09@comcast.net this is my e-mail address if anybody is interested iin a class action.
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Jackie

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I too have a complete record of my attempts to contact easyJet and shall take it up with them formally as soon as I am back home. Unlik tfullerhome I've been unable to contact them on the number the give for calling from the States, 011 44 870 6000 000. They say the number has been stopped and one has to use an 0905 number, which does not work from the US. If I receive no joy from them, I shall contact the media. Yes to class action: Here's my e-mail address jackiegen@free.fr .
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tfullerhome

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If you are using a Mac (or a PC) , outdated operating software and/or outdated Java script software can interfere with your use of Easyjet passwords and website. I had avoided updates over the last year because OS X 10.5.4 crashed by address book. Googling yesterday, I discovered that a simple setting for Smart Groups in my address book was causing that problem. I got rid of the Smart Group, reloaded OSX 10.5.4 and downloaded updates to 10.5.8 along with all other updates including those for Java. All that done, I was able to use the temporary password provided by EasyJet and update my EZY password. My Mac Address book still works, I now have full access to my EZY account, and life is beautiful.....until the next labor problem in Paris at least!