Cannot Login to Account to add ID details

  • Question
  • Updated 5 years ago
  • Answered
I spent three hours on hold to easyjet waiting for help regarding this.

After numerous emails and alot of wasted time Easyjet have not resolved my problem.
I am unable to login to add my details for the flight, although I have paid I cannot login to the section of the site https://www.easyjet.com/en/myeasyjet/...

It says "Please review the details you have provided"
I have used the forgotten password section and it confirmed for me that I am entering the correct details.

Instead of simply loging into the backend system and editing the account to allow me access the support team have told me to call in for support.
Now I dont mind that, but 3 hours on hold? That cost me more than 18 pounds and I still didnt get through.

I have tried using the faq section on the website for help, tried logging in without a password as was suggested, this did not resolve the problem.
As you can see i can easily login to the support section, its the section for adding passenger details, password info etc that i canot access.

This issue needs to be sorted quickly!

I hope there is someone working for Easyjet that can actually help, this is my first experience with Easyjet.
I know what needs to be done, somone just needs to access the account details on the backend system, reset the password and check they can login ok, then provide me with the new password, a process that should take about 5 minutes.

I am now on day 3 trying to get this resolved!

Lets hope that the quality of service from this point onwards will improve, I dont think it can get much worse.

edit -

The password has a & in it.
When i tried logging in using %26 instead of & i get the error:
"Sorry, but something has gone wrong. [ej2 exception] "

And the livechat function says it will not work on this account.

Is there anyone that can help please?
Photo of Saara

Saara

  • 1 Post
  • 0 Reply Likes
  • annoyed

Posted 5 years ago

  • 4
Photo of James Waters

James Waters, Employee

  • 2520 Posts
  • 89 Reply Likes
Hi Saara,

in order to help you I would like to ask you for your booking reference number. Receiving this I can forward your query to the service team.

Cheers
James
Photo of Tom

Tom

  • 1 Post
  • 0 Reply Likes
Hi,

I am having a similar problem. Whenever I try to log in, I cannot check that the API information has been put in or even check in online. I have four different bookings flying Thursday evening in a group and we cannot check any of them! Please help x
Photo of hanaugust

hanaugust

  • 1 Post
  • 0 Reply Likes
I would also like to input API information for my flight on Monday - currently every time I attempt to access my easyJet.com I get the ej2 exception page. My booking ref is EGF4QW1. Please contact me to let me know if there's any other way I can input API info, or if (as there seem to be a number of problems with the site at the moment) there's any way I can do it at the airport.
Photo of James Waters

James Waters, Employee

  • 2520 Posts
  • 89 Reply Likes
Hi hanaugust, I checked with the service team, they report API has been added to the booking. When the info is up-to-date there won't be any problem at the airport. Cheers, James
Photo of davidecolomb

davidecolomb

  • 2 Posts
  • 0 Reply Likes
Hi,

I have the same issue, probably due to a password containing commas and special characters... please warn customers before they can make mistakes :)
how can I solve this? is there a way to "reset" the password?
my booking number is EGLRMGW...
thank you
Photo of James Waters

James Waters, Employee

  • 2520 Posts
  • 89 Reply Likes
Hi Davide, I forwarded this to the service team. They will take care and let you know when they reset your password. Cheers, James
Photo of Sara Goodson

Sara Goodson

  • 9 Posts
  • 0 Reply Likes
My son's account won't let us log in either. Entering all correct info, no funny symbols just plain alphabet but keeps saying invalid. Won't let him re-register as email address already in use! I can't amend his API or check in online using my account. No reply to emails and live online help never available. Surely they can't still be overloaded with 'ash' queries!!
Photo of Martin Chandler

Martin Chandler

  • 3 Posts
  • 0 Reply Likes
I cannot log in to add my infant sons name onto the booking. Have tried numerous times. It just keeps asking to review details that i have provided!! All I want is to reset the password!!!!!!!
Photo of davidecolomb

davidecolomb

  • 2 Posts
  • 0 Reply Likes
Just to update on my issue... they reset my password, now everything works fine.
Thank you James.
Photo of phils1

phils1

  • 3 Posts
  • 0 Reply Likes
I have this problem now, James - can you help me?

I booked my flight Sunday morning, and said I would add my ID later - now I cannot get back in, I have the same error (My password has a space in it!).

Booking reference is: EGMMPDG

Thanks for your help,

Phil.
Photo of

  • 1 Post
  • 0 Reply Likes
See this other thread:
http://getsatisfaction.com/easyjet/topics/my_password_is_correct_so_why_cant_i_log_in

for some more hints and suggestions.
Photo of chemical.clown

chemical.clown

  • 1 Post
  • 0 Reply Likes
James

I had my easyjet jet account for years and have used it every year without a single hint of an issue. It now seems myself and evryone else is having the same issue, there flights are booked and now can't log in to add there passport details.

My original password started with a zero which sames to be an issue? I have changed my password and still cannot log. I think I have added the correct API information using the flight number and leading name combo but this method was still a bit 'hit and miss' but allowed me to print off boarding passes etc.

I would like to check the API information is correct before I fly so could you please resolve my password issue. My flight number is: EGNGR1K

Many thanks

Chris