I’m angry

Consumer Rights Protection against easyJet

Does anyone know contact info for consumer rights agencies in the UK? I am having a problem with easyJet customer service refusing to issue me a refund for their mistake.
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  • If you would like to send me more details, I will be able to look into it for you.

    Regards

    Paul
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  • I’m mad
    Sure, let me know what you need. Basically I ordered a ticket for a trip with just hand luggage, but when I got my receipt it said 1 piece of hold luggage was added for 25 Euros. I contacted them right away about the mistake, but they just said that it is my problem and I should bring hold luggage and that they never give refunds for any reason.
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  • If you would like to email me paul@easyjet.com, I will be able to assist you further. Can you send me your booking reference number.

    Regards

    Paul
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  • I M SO MUCH ANGRY TO EASYJET TOO!

    What a nice campany! I am amazed with the services of them! I had travelled with them this year on march! My flight was from Berlin to Barcelona! The departure was without any problem but on the way back when i arrived to Berlin airport i was shocked! Because the flight was canceled with " technical problems" ! For this reason i had been waited in the quee " 5" hours for reaching the desk!When i talked it is said that i had 3 options: wait till friday (that day was monday),try your chance from Madrid with another flight and lastly " ASK FOR REFUND" !I slept at that night in airport and the fallowing day by luck i found one flight which was the fallowing day..wtih price of 360 Euros! I paid and i came back after 2 days delayed! I asked for refund still they are making me waited! It has been nearly 8 months! Still they are not paying my money always " we connacted with department, reply this email etc." What a nice company! I m amazed !Do not think that this prices are nice if u pay 2 times it s not cheap anymore!

    WHERE IS MONEY? THEY ALWAYS SAY THE SAME THING! WE HAVE BEEN CONTACTED WITH THE DEPARTMENT! WHERE S THAT DEPARTEMENT? INVISIBALE!

    I WANT MY MONEY BACK AT LEAST AFTER 8 MONTHS!!!

    I M PREPARING TO FALLOW MY RIGTHS IN THE COURT! IT WILL COST MORE TO THEM! IF THERE S SOMEBODY WHO WANTS TO JOIN LIKE ME IT S BETTER!

    Best Regards,
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  • Hi Ayse,
    my apologies for the delay.
    I have found and checked your booking as well as the corresponding mails between you and our customer service. I will pick up your case and inquire, therefore please clarify whether you have received the refund announced by the service team in their mail 07 from May 2010, or if this is outstanding.
    I am sorry for the inconvenience,
    Chris
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  • Hello,

    I did not receive anything since 8 months..just the emails whicha says " we are connecting with department", " you will take money" and so on! Thank you for your interest even i am sure that nothing going to happen i ll not receive that money for making clear!

    NO STILL I DONT HAVE MY REFUNDSINCE 8 MONTHS!

    thank you
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  • Hi,

    If somebody is reading this message should know that i m still waiting and i ll be waiting more surely (like last 8 months!)

    I ll put all the emails that i had been done with them and how likely they are you could understand! I think you have one commun format between the workers and all of them says the same..WE ARE PAYING IN 10 DAYS!

    I m just laughing anymore because this must not be real! but thank you for encouraging me for waiting!:)

    Best Regards,
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  • I’m happy
    Dear everyone, please consider contacting the Board of Directors directly if you have unresolved issued. The marketing officer Pete Duffy peter.duffy@easyjet.com loves to hear your feedback, and his boss (and mother) clayre.mcmanus@easyjet.com wants to be your best friend.
    Also, Easyjet will keep scamming customers one after the other until it taken to court, i do recommend putting some work into lawsuits and information sharing.
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  • I’m Furious and frustrated
    I have a long standing unresolved complaint with EasyJet concerning compensation for delayed and cancelled flights. EasyJet refuses to reply or to discuss my complaint. This is apparently common practice with low-cost airlines; there is really little difference between EasyJet and Ryan Air.

    EasyJet would rather that I take legal action than honour their obligations under EU law. I am guessing that their legal department is bigger than then their customer "service" department.

    I am in the aviation industry; I am a university lecturer and a pilot. I shall, until this is resolved, use every opportunity to inform others of EasyJet's shoddy behaviour towards passengers. I also intend to publish accounts on the internet. I feel this may ultimately punish EasyJet more than taking them to court.
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  • Take them to small claims court. It might sound like a lot of hassle but it's really not that hard and if you have a legit claim chances are they will pay up before it even gets there. Start by sending them a notice before action. For more help and guidance check out the forum on the MSE site dedicated to EU compensation (i.e. how to get it).

    http://forums.moneysavingexpert.com/f...
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