EMPLOYEEI’m hoping this helpsHi all,
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I was the subject of an accident on board an Easyjet flight. The crew were kind but I consider this needs to be reported to the company by myself. A hard case was dropped onto my head by a fellow passenger tripping on another passenger's luggage. I am still, over 24 hours later, experiencing pain in my head and neck. There is no search that will give me an appropriate avenue to report this. A stewardess witnessed the incident, we were still on UK soil. I had to ask later if there was an accident book on board, which there wasn't. I was told there used to be forms to complete but a computer submission on return to the UK would have to be made. The details were written on a piece of paper of which I did not have a copy. Why is something that should be easy so difficult. I should be able to report this electronically and receive a reply.
EasyJet does not want to be contacted by phone, or rather, they see it as yet another way to make money. They charge 5 pence per minute (about 8 cents in dollars) and then keep you waiting interminably. Seeing the way my friend and I were treated in Amsterdam recently, with absolute contempt, I can assure you they don't want to hear from customers, as they have no regard for them.
You must have been calling at a bad time. Every time I've called them I've been put through in a matter of minutes. If you have a complaint it's usually better to deliver it in writing anyway. The people on the phones won't be able to do anything about it and will probably just tell you the same.