Easyjet broke my laptop after forcing me to put it into hold luggage. How do I claim

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  • Updated 3 years ago
When boarding a busy Easyjet flight with permitted size hand luggage containing two laptops, I was told that there was no more room for cabin luggage and it must be placed (free of charge) in the hold. When I told them I had two laptops in the bag I was told I could remove one only and carry it with me onto the plane but as only one item of hand luggage was allowed, the other laptop must remain in the bag for the hold.

When I arrived at Gatwick, I checked the laptop that had travelled in the hold and the screen had been cracked. I reported it immediately and was given a ref number and told to log on to damagedluggage.com to further my claim but this site requires logon details that I dont have and only seems to deal with the case which wasn't damaged.

Where do I go from here?
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4thlancing

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Posted 3 years ago

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easyJet, Employee

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Hi 4thlancing,

Sorry to hear about the damage.

When loging in on the website, the user name is set as "euro1" and the password is your unique damaged report number located at the top right hand side of the report. If you still experience difficulty using the website, please contact damagedluggage.com on +44 (0) 1279 810 855 between 09:00 and 17:00 (UK time).

Kind regards

Kamila
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Lexexpress

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4thlancing: If you could update this thread with the outcome of your claim it would be much appreciated. Thanks.
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Jim Emerson

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Recently on a flight to and from Barcelona I was forced to put my modest hand luggage bag in hold. This contained carefully selected valuables and work files. So had impact on me. Then in my compaint via the website, they would not even acknowledge that it had happened!
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Lexexpress

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Did they lose your luggage?