I've made a spelling mistake on my booking. How can I correct this?

  • Question
  • Updated 4 months ago
  • Answered
I have just booked using my profile and noticed that my booking reference has a misspelled / mistyped surname - 'Golbderg' when it should be 'Goldberg'. Understand that spelling errors are corrected for free but can't find a number. The easyjet website keeps on wanting to charge me €30.

Please help...
Photo of AlexGoldbergA

AlexGoldberg

  • 3 Posts
  • 0 Reply Likes
  • Anxious

Posted 5 years ago

  • 182
Photo of Chris VerhoevenCV

Chris Verhoeven, Official Rep

  • 844 Posts
  • 12 Reply Likes
Hi Alex,
correcting your family name will not occur a fee, this error will be corrected free of charge. Please get in touch with the customer service team by phone, they will be happy to help.
Cheers
Chris
Photo of Sarah  Boughton-SmithSB

Sarah Boughton-Smith

  • 1 Post
  • 0 Reply Likes
I have the same problem, an e is missing from the spelling. Can I get this changed online or do I have to phone up? I can never get through!
Photo of easyJet

easyJet, Employee

  • 3884 Posts
  • 89 Reply Likes
Hi Sarah,

If you change it online, you will be charge a regular change fee, please contact our CS Team via phone and they will do it free of charge. Please say 'help' when you hear the voice recording and you will be connected with one of our agents.

Regards,

Emilia
Photo of Dafydd

Dafydd, Official Rep

  • 754 Posts
  • 23 Reply Likes
Hi Alex,

Unfortunately, our website is unable to see the difference between a name change and a simple error. Of course I will be more than happy to correct this for you free of charge. Can you please provide me with your booking reference number.

Cheers,
David
Photo of easyJet

easyJet, Employee

  • 3884 Posts
  • 89 Reply Likes
Always happy to assist, especially when I receive such a nice answer in return :)

Joanna
Photo of

  • 1 Post
  • 0 Reply Likes
Hi, i have the same problem, i've booked a ticket for my uncle just now. i spelt his name md salleh. But the correct one is MD SALEH. Can anyone help me?
My booking reference is ELFR27B

Naimah
Photo of Srgemella PararianSP

Srgemella Pararian

  • 1 Post
  • 0 Reply Likes
Hello joanna!

Can someone help me to reach the customer service of easyjet? I've booked a ticket for my cousin and i Made a mistake of writing her nickname BELLE instead of BASILIA. My reference number is ELMXSJP.
Thank you i will appreciate your help. God bless
Photo of Helen Hardcastle

Helen Hardcastle

  • 1 Post
  • 0 Reply Likes
I hope you can help I mis- spelt Jacqueline on the flight details I spelt it Jaqueline and missed out the c my sister has oy just spotted it when we gave it to her as a gift this mirning. My ref is elsng7f I can't get through to customers services yet as its so early but me flight leaves this am. Thanks
Photo of Chris Wood

Chris Wood

  • 1 Post
  • 0 Reply Likes
Hello, hope you can help. EasyJet made a mistake spelling Mcguire and put an 'a' at the end, they changed it now we notice its spelt maguire! We cant online check in because the 'a' should be a 'c'. Can anyone help
Photo of AlexGoldbergA

AlexGoldberg

  • 3 Posts
  • 0 Reply Likes
This is now sorted.
Photo of KeesK

Kees

  • 3 Posts
  • 0 Reply Likes
Thank you David,

it has already been solved!
Photo of saythisS

saythis

  • 5 Posts
  • 0 Reply Likes
Hi Chris

I had the same problem with the travel agent, over the phone, even though details were spelt phonetically.

What's Easyjet's policy on an 'error' in a name (for example, shortened form, Tom for Thomas)
As soon as it was spotted within 30mins of booking, a change was requested.

Regards
Photo of Chris VerhoevenCV

Chris Verhoeven, Official Rep

  • 844 Posts
  • 12 Reply Likes
Hi appswam,
it depends on the way the short form is. Tom clearly stands for Thomas, other short forms might be not that clear. Have you got a booking reference for me, showing your contact details? I would have someone from the service team to get in touch with you then. Otherwise please contact the team by phone, they will be happy to help.
Regards,
Chris
Photo of Athar Ali

Athar Ali

  • 2 Posts
  • 0 Reply Likes
Dear David.

I have booked some tickets through easyjet.com and unfortunatelly my last name is written with an extra o. So instead of two o's.
Real last name Mahmood
But is is written mahmoood.

Can you please help me to correct this. On this booking reference there are 5 persons travelling, but only typing error in my name.

Booking ref is: EJ868DJ

Hope you can help me

Regards
Iyaz Mahmood
Photo of easyJet

easyJet, Employee

  • 3884 Posts
  • 89 Reply Likes
Hello there,

I've just changed the spelling to Mahmood. A new confirmation e-mail is on its way. The change was of course free of charge :)

Kind regards

Joanna
Photo of Athar Ali

Athar Ali

  • 2 Posts
  • 0 Reply Likes
THAAAAAAAANKKKKSSS JOANNA. YOU ARE AN ANGEL :-)
Photo of easyJet

easyJet, Employee

  • 3884 Posts
  • 89 Reply Likes
My pleasure :) Wait until I show your reply to my colleagues, they won't believe it ;)

Best regards

Joanna
Photo of saythisS

saythis

  • 5 Posts
  • 0 Reply Likes
Hi Chris

Thanks for the reply. The ref is: EGWRNVV
Photo of Chris VerhoevenCV

Chris Verhoeven, Official Rep

  • 844 Posts
  • 12 Reply Likes
Thanks for this, but the number left in the booking seems to belong to the travel agency. In order to get in touch please can you send a quick mail by using this web form. Please let me know the 12 digit incident number here and we will get in touch.
Chris
Photo of saythisS

saythis

  • 5 Posts
  • 0 Reply Likes
Hi Chris

Have you checked my booking, pls? Also, is the API information complete? I understand from these topics that correcting shortened forms is free.

regards
Photo of Chris VerhoevenCV

Chris Verhoeven, Official Rep

  • 844 Posts
  • 12 Reply Likes
Hi. Yes I checked the booking but didn't notice in the first run that the name was corrected already a couple of days ago. Sorry for this, but this topic has been handled. Also checked the API and must confirm there are no details provided yet. You can provide them by using the web form I have linked in my recent reply. If you do so you can post the incident number you will automatically receive here and I will speed things up. Also confirm flying dates and the date you have booked in your mail.
Regards,
Chris
Photo of saythisS

saythis

  • 5 Posts
  • 0 Reply Likes
Hi again Chris

Don't think I've got an incident number. The request was made to the agent.
I understand from these topics that correcting shortened forms is free.
I've typed that reference on the Easyjet site

regards
Photo of Chris VerhoevenCV

Chris Verhoeven, Official Rep

  • 844 Posts
  • 12 Reply Likes
Hi. I can't get in touch with the travel agent. You will get the incident number by an automatic response mail when you send us a query by the web form . If you then let me know this number we will easily get in touch with you.
Regards,
Chris
Photo of saythisS

saythis

  • 5 Posts
  • 0 Reply Likes
Hi Chris

Thanks for the reply. I've since rang customer service to confirm that 'easyjet' didn't charge for the change.

regards
Photo of MalcolmM

Malcolm

  • 2 Posts
  • 0 Reply Likes
We have always loved using easyJet BUT recently my friend booked my tickets and inadvertently spelt my name Malcom instead of Malcolm. Yesterday he phoned the easyJet help number and this automated response instructed him to change the name via the internet. This ended up in him being charged £78.24 just for adding an L!!! We are now very unhappy about being charged such a large amount for such a small mistake.

Please, please, please can you help...
Our Booking Ref is EGX28PV

Malcolm

This reply was created from a merged topic originally titled
Charged £78.24 for missing 'L' spelling error..!!.
Photo of waliyahW

waliyah

  • 3 Posts
  • 0 Reply Likes
Hi sadly I got confused my my friends foreign name and mispelled it on a flight booking, ive spent ages on hold to cousomer service yesterday and it rings through to answer phone. I would really appreciate any help that could be provided.

Thank you

booking ref EGWCZLF
name in error Waliyah Bingpe Abiola
correct name Waliyat Olabimpe Abiola

dayo_akinrinade@hotmail.com

This reply was created from a merged topic originally titled
Please help with spelling error in flight booking, Many Thanks.
Photo of kappanuzetaK

kappanuzeta

  • 4 Posts
  • 0 Reply Likes
I booked flights for a group of friends and got a letter wrong in one friend's surname. The booking reference is EGRP65V, and the name should be 'Nayler.' Any chance of getting it corrected?

Thanks

This reply was created from a merged topic originally titled
Spelling mistake in passenger name.
Photo of AnastasiaA

Anastasia

  • 3 Posts
  • 0 Reply Likes
How can i correct spelling error in the name?
not by telefon, i'm from Russia

This reply was created from a merged topic originally titled
How can I correct spelling error in the name?.
Photo of Nemanja Ilic

Nemanja Ilic

  • 3 Posts
  • 0 Reply Likes
I made a mistake in first name. I don`t want to pay passenger name change because of one letter. Can you please change Beojan to Bojan in my booking number: EH4JWGW.

This reply was created from a merged topic originally titled
Misspelled first name!.
Photo of Algarve101A

Algarve101

  • 2 Posts
  • 0 Reply Likes
I made a mistake entering my first name how do I correct it, without paying the passenger name change?

This reply was created from a merged topic originally titled
How to change a misspelled first name without paying a fee?.
Photo of SuzieS

Suzie

  • 8 Posts
  • 0 Reply Likes
My husband booked 2 flights yesterday then realised about 10 seconds after he pushed the ‘ pay ‘ button that he’d booked my ticket in my married name, where my passport is in my maiden name. He tried to change it immediately but saw this would incur a charge of 50 pounds. This seems excessive for a genuine mistake made a few mintues earlier.

M<y question is, is it worth me trekking to the airport (I work nearby) with supporting paperwork to prove I am the one person rather than 2 different people to request a name change (either free of charge or at least at a reduced rate)_ or would I be completely wasting my time.

I do understand the need for such a policy, but surely there is room for discretionary waiving/reducing of fees. This does leave a nasty taste in the mouth.

Thanks for any help

Suzie

This reply was created from a merged topic originally titled
Mistake with surname- really 50 pounds to change it??.
Photo of Andrew AtkinsonAA

Andrew Atkinson

  • 5 Posts
  • 0 Reply Likes
Hi,

I have booked flights & hire car. I had to put in the number of car passengers & a named driver - the website defaulted all passenger names to the named driver which is not a good feature of the website. I have payed over £900 and I need to change one of the names as I made a mistake and it is asking for an additional £124!

All I want to do is change "Miss Andrew Atkinson" - clearly a mistake to - "Miss Emily Jayne Atkinson". Can anyone help/advise?

This reply was created from a merged topic originally titled
Booking a hire car & flights - named driver default.
Photo of Philip NashPN

Philip Nash

  • 2 Posts
  • 0 Reply Likes
I have made a typing error on a booking and an x has come up where there should be a C What can I do ? I cannot get thru your telephone sytem

If you are reading this please get back to me on 01228523724

Adelcira Martinez- Acosta is correct the booking has gone thru as
Adelcira Martinez-Axosta

This reply was created from a merged topic originally titled
DIGIT MISTAKE ONE LETTER OTHERWISE NAME VOK.
Photo of Lily Ly

Lily Ly

  • 6 Posts
  • 0 Reply Likes
There's a mistake in my friend's name, her first name is Lemi on her passport but when booking the flight, I wrote Le Mi making a space by accident. I was wondering if it's possible to change this without paying too much? I am panicking at the moment as this holiday is for her birthday and the flight is this Friday. She has sent an email already to customer service but she says the reply has been really slow. Her "incident email number" is [Incident: 100726-015908] and the Booking reference is EGJM2LC

This reply was created from a merged topic originally titled
Change first name ASAP, flying on friday!! without paying huge charging fee?.
Photo of ruthlmorganR

ruthlmorgan

  • 3 Posts
  • 0 Reply Likes
I have misspelled my first name on my flight booking, am i able to change this without paying the change of name fee?
Booking Ref EGQGNG4
Says: Ruht Morgan Should say: Ruth Morgan

This reply was created from a merged topic originally titled
misspelled first name in flight booking!.
Photo of toby wallisTW

toby wallis

  • 3 Posts
  • 0 Reply Likes
hi can u help please
i have booked tickts for my family and another family
i put a passenger down as Alex tho the name on her passport is alexandra

do i need to worry, can it be altered. thanks for advice
booking reference EH2QDRD

toby wallis

This reply was created from a merged topic originally titled
name entered incorrectly.
Photo of Gary Crates

Gary Crates

  • 2 Posts
  • 0 Reply Likes
I already raised the question on this forum but maybe it should be under the problem section. I made a typo on booking EGDRD4N my daughters name should be Miss Havana Crates but it appears Miss Havana Crats, can this be rectified without cost please?

This reply was created from a merged topic originally titled
Typo in booking name.
Photo of Loraine123L

Loraine123

  • 2 Posts
  • 0 Reply Likes
Hello,

Ive made an error in one of my passengers names on a booking this evening. By any chance could this be rectified without having to pay charges?

Many Thanks
Loraine

This reply was created from a merged topic originally titled
Editting a passengers name....
Photo of DenizED

DenizE

  • 3 Posts
  • 1 Reply Like
I made a booking using EasyJet.com and after making the booking I have noticed that a single letter was missing from the surname of one of the passengers. I then immediately made a change in the name of the passenger to add the missing letter to the surname and was charged 58£.
When making the change I was sure that this payment would be refunded as this was due to the system being automated and no person would be charged in real life for such a minor change.
Despite these all I received from EasyJet was an email pointing to their regulation which states that the name change fee is 22.50£ unless the price of the flight has changed.
Taking into account that I had not changed the name of the passenger in full and instead added a single letter to his surname, should mean that this charge should have been refunded. But instead I did not even receive a refund for the difference between the amount in their regulation and the amount I was charged.

This reply was created from a merged topic originally titled
EasyJet Charged 58£ for adding a single letter to the passenger's surname.
Photo of ajt6868A

ajt6868

  • 7 Posts
  • 0 Reply Likes
I have a problem,with my booking ref no: EH6KHZ7 my name was spelt incorrectly by the person that booked it. It says Aidrian Turner, it should say Adrian Turner, he added the extra i, can you resolve it for me please?

This reply was created from a merged topic originally titled
HELP My name has been misspelt in my booking HELP.
Photo of Chris VerhoevenCV

Chris Verhoeven, Official Rep

  • 844 Posts
  • 12 Reply Likes
Hi Adrian,
We will be happy to correct the misspelled name for you. Before we can do this however you have to provide some information from the booking for security reason. Therefore please use our web form to provide the full itinerary, your full name and the contact information in the booking like postal address, mail address or phone number.
As soon as we receive the information we are able to deal with your query and confirm. As soon as you have sent the query to our service team please provide the incident number you'll receive here, so I'll be able to pick it up.
Regards,
Chris