Help get this topic noticed by sharing it on Twitter, Facebook, or email.

Overbooking

Hi, on the 6th of May , I was denied boarding on a flight from Naples to Milan because of overbooking circumstances (in the morning a strike stopped all airport activities but when I arrived at the airport it was finished two hour before..). I checked regularly 75 minutes before flight departure but I had my seat occupied by other people coming from previous flights. No way to come back home with easyjet until the following days...Although allowed by aviation general rules I don't find correct to re-protect passengers on sold seats until this people do not observe a regular check in. Where has gone is the famous "waiting list" ?

I was so angry and disappointed for all my plans for a friday evening (a dinner with friends) that I promised myself to not fly Easyjet anymore..
The ticket has been claimed by the company I work with and under this point the amount will be recovered..

At this point I would like EasyJet to honour my discomforts with 250 Euros compensation stated in its refunds policy.

I opened, with difficulties , a claim (n° 110520002868) in order to get such compensation amount. Let's see if EasyJet will keep the promise..

Ciao!

Tags: overbooking issue compensation
Reply
  • "I checked regularly 75 minutes before flight departure but I had my seat occupied by other people coming from previous flights. No way to come back home with easyjet until the following days...Although allowed by aviation general rules I don't find correct to re-protect passengers on sold seats until this people do not observe a regular check in."

    It certainly isn't right and I don't know of any airline that would do this. Would be nice to have a comment from Easyjet whether or not this is normal practice.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Dear all,

    I have been contacted by EasyJet (Mr. Carlo) and my reimbursement (both ticket and compensation for discomforts occurred) has been processed.

    The customer service is really kind and they apologized for what happened during my last flight. I hope that such inconvenient won't happen again!

    Excellent service and professionalism by Easy Jet!

    Ciao!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Good to hear that things worked out for you. A shame that Easyjet never bothered to respond to my question above though....
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited

  • Dear Ciro,

    I'd like to sincerely apologise that we did not reply to your post sooner. It seems that as you lodged your claim as a praise, we first dealt with posts marked as problems and questions. I do apologise for any inconvenience.

    I have immeditely checked the details of the incident you mentioned in your initial message and I can see that our Customer Service department run a thorough investigation with the airport. I can also see that your travel agency contacted the above-mentioned department to investigate the case on your behalf. I am happy to note that Carlo called you to explain the situation and apologise for the misunderstanding that took place at the airport.

    I would like to confirm that overbooking is a rare occurrence, and as we could not guarantee you a seat on the flight that you originally booked and you had a valid booking and your ID document, you received the compensation that Carlo processed on 27 May. As it was authorised on the following day, the funds should be visible on your card soon.

    Once again, I do apologise for this inconvenience and I hope this was you last unpleasant experience with easyJet. We'd love to see you onboard in the nearest future.

    Kindest regards,

    Joanna
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned sad, anxious, confused, frustrated happy, confident, thankful, excited