What are the charges for a name change on the booking??

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  • Updated 4 years ago
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A couple of our friends booked their flights with Easyjet and now it turns out they cannot make it so they offered the tickets to us. We found out that the name changes will cost us £22.50 pp each way but then were told that a difference in fare would be added to the charges (over £200!!!). It's such a shame that now due to some ridiculous charges, we'll waste over £400 as already booked hotel. What could have been a fantastic weekend, turned out to be a nightmare! And... Easyjet will sell those seats anyway or maybe I should say double-sell!
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  • sad

Posted 8 years ago

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Paul Hopkins

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Official Response
Our policy is in-line with most airlines. We do not re-sell any seats on flights as they are still allocated to your friends. Much of the principals around name change fees is to stop people buying up lots of seats and reselling them and this policy ensures that all of our customers can take advantage of our low fares when they are launched.

We understand that this might not be to the satisfaction to all of our customers but we continuously look for new ways to do this.

if you friend is not well they could claim through their travel insurance provider.
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Chris Morrison, Official Rep

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Official Response

If you have mistyped the name of a passenger is amended free off charge, if the name are totally different a name change is applied. If you would like to send the details to paul@easyjet.com, we can look into it.

Thank you for your feedback regarding our fees and charges, we do monitor and review them on a regular basis and will continue to do so. We have some of the most competitive fees and charges in the industry.