No sounds or alerts

  • Question
  • Updated 2 years ago
My ebay extension doesn't make any sounds/alerts when selling or buying!
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Dan Harvey

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  • annoyed

Posted 4 years ago

  • 279
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Jonny, Company Admin

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Hi Dan - what version of Google Chrome do you have? On Mac, go to Chrome > About Google Chrome, on Windows, go to tools icon > about. This will help us look into this.
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John

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Please please hurry up. My wife is nagging me to do something about this yesterday!
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freedomrydr

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Just FYI- I am running GC v.14.0835.14Beta on Win Vista and sound alerts all work fine.
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Cat Robson

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I'm using Chrome 14.0.835.202 m. About 2 weeks ago my alerts started being blank. A couple of days ago I uninstalled and re-installed the extension. Now I don't get alerts at all. Checked my settings and they're fine.

Thanks for your help in advance.
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thoughtsthatcount88

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I am using Google version 23. with WINDOWS 7. My ebay alerts popup fine but the SOUND is a mild "clunk" sound. If I am not sitting right in front of my monitor, I do not hear the alert. With my older Explorer version, I received a "PING" and was always able to hear the alert when it popped up. CAN I EDIT THE SOUND OR make some kind of a selection to edit the sound? Please help. I asked this question several times over the past year and have never received a response. Thank you!
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bettya5238

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Version 28.0.1496.0 dev-m
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gertiegog

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I too have no sounds or alerts - I use Mozilla Firefox.
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Pete Morris

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Ebay ext failed to load. I tried several times. I just discovered that I'm on vers 13.0.782.32 beta-m .......is it the beta causing the problem ? I don't remember selecting the beta ...it just updated automatically.
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Juan Manuel Rodriguez Alvarado, Official Rep

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Thanks for your feedback Pete

We will check if the extension breaks on the latest beta version of Chrome.

In the meantime, we can confirm the extension works properly on the latest stable version of Chrome, in case you are interested in switching to this version.

Kind Regards
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bill1979.aw2012

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I have Google Chrome, the latest version, could you email me at bill1979.aw@gmail.com and walk me through how to get sounds when I get alerts and some alerts I'm not getting even though I checked all the boxes to receive alerts for everything. In the subject box of the email, just put eBay alerts, so I know it's you or someone from here that can help me. I look forward to hearing from you and please help me! Thank you!!!
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Juan Manuel Rodriguez Alvarado, Official Rep

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we are about to publish an update for the extension that will likely address this issue. Hopefully, this new version will be available by the end of the day.

Thanks for your patience.
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Juan Manuel Rodriguez Alvarado, Official Rep

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Hi Again Pete

We just tested on Chrome Beta 13.0.782.32 (on OS X) and the extension seems to be working properly. Have you tried uninstalling and installing again? Sometimes when the browser is updated, there are changes in the user profile that could break extensions. This is normally fixed by uninstalling the extension and installing it again.

Please give that a try and let us know if the problem persist so we can provide further assistance. If the problem persists, please share more details on how exactly the "extension fails to load".

Kind Regards
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187cleanupcrew

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I too suffered from this for weeks, then it hit me,

I disabled the Easy Auto Refresh app i have installed, next thing you know, im getting my alerts again.

I'm thinking this may have something to do with it as a lot of people would use these 2 apps together and they may not like eachother.

Hope this helps
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Juan Manuel Rodriguez Alvarado, Official Rep

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Thanks for the info. We will have a look at that app and see if there's anything that might be causing a conflict with the Chrome extension.

Kind Regards
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bill1979.aw2012

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Sweet! I have Google Chrome, the latest version, could you email me at bill1979.aw@gmail.com and walk me through how to get sounds when I get alerts and some alerts I'm not getting even though I checked all the boxes to receive alerts for everything. In the subject box of the email, just put eBay alerts, so I know it's you or someone from here that can help me. I look forward to hearing from you and please help me! Thank you!!!
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Shivie

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Well, I don't think it matters of the version of Chrome, beta or not (though upon checking I see that I am also on ver. 13.0.782.32, on W7), I don't think I've ever remembered the sound working or either it hasn't worked for quite some time.
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freedomrydr

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Just FYI-
I am running G. Chrome v.14.0835.14Beta on Win Vista and sound and pop-up alerts all work fine.
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David L.

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I am relatiely new to EBAY. I use GOOGLE Chrome as my web browser. My verification sounds are all working just fine. Sounds and Popups.!!! They have really be a great help to me in keeping up with purchases and bidding. Also the IM's I receive on my HTC EVO work great too. Thanks you guys for making this whole experience a pleasurable one.
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Pete Morris

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Mine is now working fine and is a great help. I'm now so dependent on it that I can't imagine being without it.
It also tells me when i have new messages and feedbacks.
Just one small gripe.. the small watch list item popup will only appear in corners. but I need to access all 4 corners of my screen. Why no allow it to appear half way down the page ? Or floating ? or moveable ?
Otherwise, keep up the good work ! & Thank you !
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davidgill5018

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Google Chrome "Version 22.0.1229.92 m" with Windows XP

I've had some problems recently with the Flashpayer plugin in Chrome that are not fully resolved but I added the eBay extension long before this problem and the sound has never worked. Yes the sound selection under options is checked.
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pirgifts

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How to you change the "thump" sound and make it a "cash register" sound?
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olesparkleyes

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Has beeen working fine till about a week ago. then no sounds or alerts.
Tried manual updates - no effect.
So deleted it and re-installed.
Seems to be working ok again now.
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Erik, Official Rep

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@olesparkleyes - good news, thanks for the heads up!
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olesparkleyes

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Stopped working again
I've missed loads of auctions !!!!!
No sounds or popup alerts (all appears to be normal when I click in the logo)
Delete and re-install - AGAIN ?????????????
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Juan Manuel Rodriguez Alvarado, Official Rep

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Thanks for contacting us again.

We have discovered a problem with the alerts routine and are working on a fix for it. We expect to release an update build very soon.

Thanks for your patience and we are sorry for any inconvenience this situation might have caused.

Kind Regards
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Erik, Official Rep

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Quick heads up for those who experienced this issue: please try the latest version which was released on July 22nd 2013.