Black screen

  • Problem
  • Updated 3 years ago
Every so often I get a black screen when I use click on the tabs the tabs stay but any I click on it just goes to a black screen.
Which is great when you need to bid on something NOT!
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Malk Davis

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Posted 3 years ago

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jonathan, Employee

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Malk,

Could you let us know what device your eBay app is on and the version you are using.

Thanks
Jonathan
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Malk Davis

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Jonathan I am using a IPAD 2 and the newest version of Ebay.
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jonathan, Employee

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Malk,

Which tabs are you tapping on in the app.

Thanks
Jonathan
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Malk Davis

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The search tab then my saved items its not every time but it is frustrating.
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jonathan, Employee

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Malk,

We will look into this thanks for the extra detail. Is your iPad jailbroken?

Jonathan
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Malk Davis

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Jonathan its not jail broken also when the screen is black i can still use tabs but it stays black whatever i go on.
Malk
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jonathan, Employee

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Malk,

Could you post a screenshot of the black screen when you get it?

When you say search tab are you tapping the box at the top that says "search eBay"

Thanks
Jonathan