eBay site no longer let's you go to classic web site using an iPhone. Please fix.

  • Problem
  • Updated 3 years ago
  • Solved
I use the iPhone 4. I do ALL my Internet and expecially eBay on my phone. I rarely have time to use a pc. Before I could open safari , google, then go to eBay classic site. Occasionally I would get the mobile site ( which I absolutely detest!). But I could click on a link for classic site and be ok. Now I can't see my messages, lists, saved sellers, contact seller if i have a question about item. If I can ask a ? Then I'm not going to buy it. I can't refine search for north America only. Not everyone has all day to find an item that is not coming from hong kong. Can not see my feedback left fir me. How much feedback I have or my %. To leave feedback on items won I can't go to leave feedback and have a list that shows me who is waiting for feedback. If I want to leave feedback now I have to click on a won item to see if I've left feedback or can. One item at a time. Who has that kind of time to waste???!! The classic site was sook much better in so nanyang other ways. To many to list. Also I do not have access to saved messages or messages already in my inbox. What gouda is that feature if I can't access it? Dors not show eBay bucks earned. Dors not show total amount of money spent so far. No statement on summary page letting you know how Many items ate waiting for pmt. Or how many sellers waiting for feedback. Don't see where I can save a search or a list of recently viewed items. You get the picture. PLEASE. add a link to go to classic site when iPhone users go to eBay sites. If this isn't changed I'm afraid I'll have to take business elsewhere. I can't be the only one that feels this way. My email is mmg005042@gmail.com. Misty Henderson. Tsusmmh. Contact # is 318-470-7742. Can someone email, text or call and let me know if this ever get changed. If so when. If not why?

Thank you
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Sexy

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  • frustrated and angry!

Posted 5 years ago

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ahomeimprove

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We have same problems too.
www.stores.ebay.com/ahomeimprove
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kbiz

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I also am so angry about this issue!! The iphone app is really crappy, even worse than this mobile site actually... it's far too simplistic. Now the forced mobile site is outrageous! It doesn't allow me to do what I need to do! Unlike the OP's issue I have to be able to specify "Worldwide" in my search otherwise it's completely pointless for me!!! The worst part is that I have these searches set up on the classic site but the preferences don't carry over to this ridiculous mobile site... eBay I am not impressed at all!! Do I have to download a different browser just to be able to specify that my device isn't an iphone?? I have no problem with you guys forcing us to a mobile site if you didn't cripple the functions that we use... eBay gets a huge FAIL on this one!!! I can't even use ebay on my phone now so this move is definitely counter productive... give us the choice eBay don't force us... we are the ones buying and selling and keeping eBay going so don't choose for us what platform we can or cannot use when utilizing your site!
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kbiz

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There's a link at the bottom of the page "ebay.com" that allows you to go to the full site... ebay keeps changing things and it makes it hard to adjust but at least I can still get to my full saves searches! I wish the mobile app would allow full access to saved searches like the full site and in particular the "worldwide" search option...
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Tiggy2

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THANK YOU for showing me the way back:))
I do a lot of completed searches to see if it's worth buying an item to sell and with the app it would not let me see completed listings. Again I thank you,
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Oliver

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We do support completed listings in search. If you run a search and go to the refine menu you can select completed listings from the list.
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eBay Mobile Team, Official Rep

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Hello All,

We created a new Mobile Web version of eBay (streamlined, easier to use and fits on the screen of your chosen smartphone). We are doing a slow launch starting with iPhones in the US.

When someone launches the browser on their iPhone (in this scenario) and types in eBay.com they will be auto directed to mobileweb.ebay.com. They can still go back to the familiar eBay.com page, just scroll to the bottom right-hand corner and tap eBay.com. You will then be directed back to the regular site. You will need to do this every time you launch your browser to access eBay as the redirect will continue.

Mobile Web streamlines eBay for your phone for faster performance. We will continue to work on enhancing Mobile Web to meet more of your buying and selling needs. This is the first launch.

With Mobile Web you can -
- View listings and monitor sales
- Leave Feedback
- Relist ended items
- Create saved searches
- Bid, Buy and Pay from your phone

Thanks,

Ginger
eBay Mobile Team
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Tiggy2

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Please get rid of the auto redirect.

I can make the decision myself...especially if this is a pilot project, you're only frustrating people who are being used to solve your buggy program:((
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mikekrol7

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Ginger PLEASE HELP POWER SELLERS BE THE BEST WE CAN BE!!!!!!!!!!!!! I have used the classic version of ebay on both my droids for the past several months and in fact bought a newer phone just because I had seen how easy it was to use the classic screen as a tool. Yes it worked for power sellers and we were able to do so much on the run. Now I can not check ebay mail or anything. Please a bit of honesty from ebay would do a lot for us right now. I have spent hours trying to get answers to only find myself chasing my tail. Help bring back classic ebay for droids, your work around above does not work!!!!
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Mark Nutter

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How amazingly opaque. Do your users a favor and change that link from "ebay.com" to "standard site." Sheesh.
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Jeff Gravat

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GREAT IDEA....I am joking!!! You "streamlined " it so that you can not look up COMPLETED ITEMS. I need to know what something has sold for in order to make an educated dicision as to buy or not. I bought my iPhone specifically for this purpose. If you don't change the redirect I have no use for my iPhone. AT&T won't be happy....I won't be happy and the amount of items I list will go down. I am quite capable of deciding if I wish to use mobile web or not. Stop forcing me, Apple does enough of that for me with this phone!!!!
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Angela Worley

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Ridiculous
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Chris Daxauer

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GThis is a real prob for me I always use my G-1 in classic mode for my E-Bay buys. Now I just can't. Well that's just B.S. So I do hope E-Bay reads this one. Somebody down at E-Bay can kiss my you know what.
Chris Daxauer
Upland, CA
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psohnly1

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I tried the link at the bottom right like Ginger said and it did work to get me to the regular home page but as soon as I sign in or search the site switches to ebay mobile. I am loosing money and very frustrated, I need to be able to search completed auctions. I was happy the way it was. I am paying $130 a month for a phone for the express purpose of searching completed auctions.
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Tiggy2

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I'm with you. It's a pain having to go back to the original site every time. Why can't I have one or the other...get rid of the auto redirect. I think I'm capable of deciding for myself:))
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Oliver

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We're looking into why you're not staying on eBay.com when you login. You should be able to use the classic site if you click on the ebay.com link from mobile web. Could you tell us which phone you're using so we can fix the problem?

Also you can search completed auctions on the mobile websites if you click on the refine option in search and select completed listings. You can also save the completed auction searches you've created on the mobile websites as well.
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tekgems

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I would suggest that eBay put something a little more explicit like "View Full Site" instead of an eBay logo.
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Painterme

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Hi, I just agree so much with all of you, frustrated users. I am buying stuff on eBay and am looking into becoming a seller.
This only makes sense for me if I can do it on the go, meaning: from my cellphone. What's the purpose of redirecting us to that Mobile app that doesn't work, is full of glitches? Is it to justify someone's stupid, no: outdated project of creating a Mobile app for eBay? Come on, get up to date, the modern (so-called: "intelligent"), phone doesn't need a mobile app, it's processor is as powerful as many computer's!
Please, please, make that Mobile app optional, for those who like it, or need its simplifications. I don't want to be victim to a programmer's need to justify his job. And tell him to do his homework and make the thing work properly: it is not stable at all.
By the way, I was able to access eBay.ca on the normal site today. The problem with that pesky Mobile application only began when I went to Ebay.com.
There is no way I am going to be able to conduct business with this :-( Mobile app. I just had a chat with one of your attendants on that matter. He made it sound as if it was a privilege to access eBay from my cellphone and that the counterpart was to have reduced access options. How incredibly ludicrous!
Wake up, eBay! WE are the people making you happen! Don't make it difficult for us, don't make us turn our back!
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Oliver

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Official Response
We have a link to return to the main site at the bottom of the page on the new mobile website. I've highlighted the link in the image attached to this post.
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Painterme

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Clicking on the eBay.com sign at the bottom right of the Mobile app's page does bring me back to the normal eBay.com site... Only to shift me back to the Mobile version the moment I search for any item! This is going in circles! It doesn't work!
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Oliver

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Could you tell me which phone you're seeing this happen on? That's definitely not how we want your experience to be.
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Nili

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Oliver, I am having this issue too and I have a Samsung Galaxy epic 4 android from Sprint. Can you please let me know when this had been resolved.
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Troy Babb

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Does the same redirect shit thing to me I'm like WTF I love eBay,but this must stop if not I will!!!!
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ted

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I can go to classic site but when I click on a auction it takes me bag to ebay mobile site. I have a android based system
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tekgems

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Also, there is no way to check calculated shipping rates on Mobile eBay via iPhone's Safari. I was wondering why I am getting so many questions about how much shipping is... even if the customer wants to check the rates, it is not possible for the customer. I just talked to my FedEx guy. He says he's been shipping A LOT of phones from AT&T. There is also tech news stating that smartphones have already exceeded sales of computers.

If you even want a remote chance of competing with Amazon, you better get your act together.
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RySki

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I don't kno exactly wher I found this out, but thers an angel amongst us: to view classic mode on ur iphone4: go to eBay site like u usually do... Obviously, it'll bring u to the mobile version... Contain frustration & locate the eBay.com in grey color font, located @ very bottom, right hand corner... Click on that & cross your fingers that it works just like it did with me a few minutes ago... Happy Holidays ;-)
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Painterme

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My phone is a Sony Ericsson X10a, with an Android operating system. I did get back to the regular site by clicking on the eBay.com tab at the bottom right of the Mobile page, as you suggest doing, but the moment I tried to search for any item, the system repeatedly sent me back to the Mobile version. This is a kind of running around in circles. There seems to be no way to use the regular site from an Android phone.
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ebaymobilsucks

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Ebay if you do not fix the problem we are all experiencing I will cancel my ebay account and no longer sell on ebay. I have monthly sales of 5k plus a month. I do not want to use your stupid ebay mobil site and if u don't switch it back I will be done with you. Ur more of a pain in the ass than ur worth
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Sexy

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Yes the eBay.com link is there. Should be in blue. However very angry that I can get to classic just for it to route me back to mobilme site again! And each time I have to sign in again. 8 out of 10 times. When I get to classic site and do a search or change anything I'm back on mobile site again! Very mad about this.
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Sexy

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Ps. I have the 4g iPhone. See above very angry when I am constantly switched back to mobile. And when I do get back to classic I have to start my search ALL over again!
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ebaymobilsucks

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I also have the motorola devour with the android operating system

Please fix asap as my patience is almost out
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Nili

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Hi Oliver and Ginger. In theory you are right and that is how it "SHOULD" work however this is not the case. It does redirect you to the mobile view. I noticed though that once I am in the main full site home page (yes while being signed on) if I let the drop down appear on the "my ebay" I can see my messages in the regular full site view...but that is all. I cannot view my summary or anything else without it kicking me back to mobile view. I am not sure as to why this "update" was done as many people are very unhappy about it. If I (and many others) wanted the mobile view, we would have uploaded the free application for our phones.
Recently EBay was campaigning about "customer satisfaction" and a letter from the president of your company was featured on the main page for quite some time. Resolving this issue or reverting the settings to how it was is one was that you can fulfill this promise.
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mikekrol7

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Hi All, I had my partner call Griff's show yesterday and it appears from their chat and an email Griff shared with us is that the team responsible for resolving the problem is aware of what is going on. They have been able to recreate a droid that keeps gpoing to mobile. Of course I want classic just like everyone here and hope that customer support tech a few days ago was wrong that this is a low priority? Ginger and Oliver can you help clarify this for us? Any time frame, other information?
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Oliver

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Yes, I actually emailed Griff to share what we know about the issue.

This is our teams highest priority right now and they are working hard to give everyone the opportunity to use the full classic site when they want.

While we work on rolling out the fix, everyone can use this link http://www.ebay.com?redirect=mobile to stay on the main site.
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Nili

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That link worked!!!!!! Thank you Oliver! Is this link only temporary or is it one that we can bookmark? Thanks again!
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Oliver

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The link is something you can bookmark to skip the mobile site.
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Linda Kaplan

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I have this problem, too, on the iPhone GS. Can't edit my listings or see all the info I need any more. Safari had allowed Classic eBay access before which allowed you to do everything and now mobile intervenes, preventing Classic eBay access. Mobile eBay is very limited. I detest it
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mikekrol7

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As of last night I am happy to report that I was able to acess ebay classic on both my droids. I had to completely uninstall the new ebay app completely on one phone before this would work, even after clearing history and cache. THIS LINK WORKED http://www.ebay.com?redirect=mobile . Thanks Oliver

Looking forward...... Acess to classic ebay should be available to all that need this tool for selling and buying, at least I hope that is what happens... I check all messgaes on this board and will report my status in a few days. I hope all get a working solution soon
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Sexy

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I am glad it worked for u. However on the iPhone not as bad but still rwdirects me to mobile site. Still needs fixing. And I should not have all these issues trying to buy on eBay.

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