eBay site no longer let's you go to classic web site using an iPhone. Please fix.

  • Problem
  • Updated 3 years ago
  • Solved
I use the iPhone 4. I do ALL my Internet and expecially eBay on my phone. I rarely have time to use a pc. Before I could open safari , google, then go to eBay classic site. Occasionally I would get the mobile site ( which I absolutely detest!). But I could click on a link for classic site and be ok. Now I can't see my messages, lists, saved sellers, contact seller if i have a question about item. If I can ask a ? Then I'm not going to buy it. I can't refine search for north America only. Not everyone has all day to find an item that is not coming from hong kong. Can not see my feedback left fir me. How much feedback I have or my %. To leave feedback on items won I can't go to leave feedback and have a list that shows me who is waiting for feedback. If I want to leave feedback now I have to click on a won item to see if I've left feedback or can. One item at a time. Who has that kind of time to waste???!! The classic site was sook much better in so nanyang other ways. To many to list. Also I do not have access to saved messages or messages already in my inbox. What gouda is that feature if I can't access it? Dors not show eBay bucks earned. Dors not show total amount of money spent so far. No statement on summary page letting you know how Many items ate waiting for pmt. Or how many sellers waiting for feedback. Don't see where I can save a search or a list of recently viewed items. You get the picture. PLEASE. add a link to go to classic site when iPhone users go to eBay sites. If this isn't changed I'm afraid I'll have to take business elsewhere. I can't be the only one that feels this way. My email is mmg005042@gmail.com. Misty Henderson. Tsusmmh. Contact # is 318-470-7742. Can someone email, text or call and let me know if this ever get changed. If so when. If not why?

Thank you
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Sexy

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  • frustrated and angry!

Posted 5 years ago

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mikekrol7

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Perhaps you might consider this. 1) uninstall ebay app. 2) clear cache and history. 3) shut off phone and then restart phone. 4) folks the link that was posted and if it works then place a shortcut on phone. I wish you the best
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mikekrol7

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Yikes meant "follow link"......
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Linda Kaplan

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OLVER: THANK YOU FOR POSTING THAT LINK. Typing in that address in Safari gets me back to Classic eBay. You're a lifesaver. eBay support knows nothing. How did you find the link? I'm delighted and hope it continues to work.
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Linda Kaplan

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By the way, I'm using an iPhone and was able to solve the problem with Oliver's link.
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eBay Mobile Team, Official Rep

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For iPhone users - we do have the new eBay iPhone 2.0 app that integrates buying and selling into one app. You can also research items either by typing in your search or barcode scanning. This includes ability to do Completed Listings. You may find research with the eBay iPhone app to be quicker than using the classic eBay.com site from your mobile phones.

You can also do Completed Item searches with the eBay on Android app.

Thanks,

Ginger
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Oliver

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Hi everyone,

We have rolled out the fix for this issue so now when you click the ebay.com link you will be able to use the full classic site without being redirected back again.

Oliver
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Linda Kaplan

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Thank you. It's very important to be able to use Classic eBay. Recently eBay has made some presumptuous decisions. When you log in, there's usually an extra screen selling you something, you have to click to get past it and it takes up my time and you see it repeatedly, too. I would at least like to have to only see it once. You call support and are on hold for an hour or more and you don't get the help you need. I was transferred three times, and never got the help I wanted on the phone after an hour and a half of my time being destroyed. In regard to the application which Ginger referenced, I'd like to be able to set it up for two accounts. It notifies when Best Offers are made (very useful) and now I have two accounts that take Best Offers but the app only tells me about one account. I love the app and those notifications but I need to have it set up to watch both my accounts. Thanks for your help, Oliver and Ginger.
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Ron Grinberg

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Hi another problem is that i can't log in into Ebay mobile 2
only to the older app on my Iphone 4

how can i log in?
i get an invalid user or password message!

please help!
thanks
Ron
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eBay Mobile Team, Official Rep

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Hi Ron,

Do you use the PayPal Security Key? Couple other members reported similar issue and they just needed to enter their PayPal Security Key # at the end of their eBay password.

Let me know if this is applicable in your situation.

Thanks,

Ginger
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sunk818

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I can only imagine how many millions of dollars eBay sellers lost and subsequent eBay FVF on Cyber Monday because eBay Mobile is problematic. Someone at eBay needs to be fired today for this design mistake.
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Ron Grinberg

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Hi Ginger
what is Paypal security key?
do you mean Paypal password?
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eBay Mobile Team, Official Rep

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Hi Ron,

The PayPal Security Key is something you sign up for and typically receive a physical "key card". More info from PayPal on this -https://www.paypal.com/helpcenter/mai...

Sounds like this isn't your issue though.

Can you email me direct at gleishman@ebay.com

Confirm -

Are you using an eBay app?
Or going to eBay.com on your smartphone's browser?
What type of phone do you have?
If you are using an eBay app, which app and version?
Which eBay site do you use? (eBay.com, eBay.co.uk, etc...)
Any special characters in your password?
Alpha numeric password?

Thanks,

Ginger
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Milo

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So let me get this straight, eBay creates mobile app which is limited and fast. Then instead of puting mobile option in full browser they hijack it and force mobile site! I don't see the logic in this. If I want fast I open the app, if I want functionality I open the browser. How hard is this to make happen?
Who came up with this twisted idea of killing easy access to any of the options??? Two mobile access options is just small-minded or sneaky to see how much they can screw with peoples patience.
If eBay cared they would develop mobile app and leave the browser alone.
The action eBay is taking and staying with it regardles of the outcry of public only shows they are upto something.
Another super annoyed eBayer.
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Pissy

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Your link to the full site is obscure and it is obvious you are trying to trick the less savvy Internet users into trying out your LAME mobile site. When will companies realize people HATE BEING REDIRECTED. Give me the choice as to how I want to view the website. Make the link to the full site BOLD and would it be that difficult to make it look like the other links instead of graying out the text in an effort to TRICK PEOPLE? Try what amazon does and use the wording "RETURN TO FULL SITE". It's not that difficult and the duplicitous nature of your actions disgusts me. You are a actively trying to fool people into remaining on your lame mobile version. And BTW, 99% of mobile sites suck hardcore. Stop wasting development dollars! There is a reason I did most of my Xmas shopping on amazon this year instead of on eBay like in the past. So frustrating!!! If eBay has a user experience QA department (Good god, they NEED one if they don't) they aren't doing their job properly if they think the crappy grayed out tiny link (that they purposefully change the appearance of so that it doesn't look like any if the other links) is user intuitive. Does eBay even know the meaning of the word intuitive??? Utterly disgusted with eBay right now.
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Linda Kaplan

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I more than agree with Pissy. I can't find the classic site on my iPhone. When I log in I'm automatically taken to the mobile site. I have no functionality in mobile eBay. I have two seller and buyer IDs and when I need to edit a listing or respond to an offer I can't do it in mobile. I can't see what I need to know in Mobile and can't do with ati need to do in Mobile. I loved my iPhone because it had full functionality as if I were on a computer everywhere. eBay mobile has KILLED MY IPHONE. I'm going to complain to Apple about this. I have complained to eBay till I'm blue in the face. I was told it was fixed and that I can go to Classic but when I log in to eBay on my iPhone I'm hijacked into eBay Mobile no matter what I do. I have a few more complaints about hijacking by eBay while I'm complaining. Now whenever I log in there's an extra screen with an advertisement which I am forced to click through to get to where I'm going on eBay. EVERY TIME I log INTO eBay I have an extra sales screen and it's not passive, either. I am forced to find the ring place to click to go on through it. This STEALS MY TIME. And a third complaint where eBay is stealing MY TIME, MY LIFE! I ask a question on a listing and I have to type a number, which again steals my time. EVERY TIME I ASK A QUESTION ON a LISTING I have to type in a number. This usurps my time. How many blasted times does eBay have to identify me? And how much of my time stealing has to happen before eBay loses members? Learn to respect us. We are YOUR life and if you keep stealing MY LIFE I won't come to eBay any more.
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Linda Kaplan

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I have another complaint, while I'm complaining: Too much advertising email. I don't read it, but when I get eBay mail I'm alerted so it still takes some of my time and attention. So here are the complaints:
1. The ads that intervene when I log on, requiring me to click through the page to get where I'm going.
2. The demand that we type in numbers every time we email to a seller about a listing.
3. The incessant advertising email.
4. eBay Mobile hijacking me on my iPhone and preventing me from accessing eBay Classic.
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Milo

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eBay needs to leave the browser alone, why are they trying to make two of the same things? I tried to use the app but found it useless, so it got deleted only to find out that the browser was hijacked at the same time and is the same as the app!!!!
Why cant you leave the so called faster browsing with the app and leave browser alone???
I'd understand if you didn't have the app, but this way It seems like you are testing the patience to see how far you can push people!
Those who didn't like the app deleted it, get over it...
So once again,
[eBay free! app = faster simple browsing / browser = full browsing]
It is that simple...
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eBay Mobile Team, Official Rep

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Hello,

If you'd prefer to not use the eBay Mobile Website from the browser on your smartphone, you can bookmark this link and it may be easier for you to use the bookmark instead of choosing "eBay.com" at the bottom of the Mobile Website to opt back to the full site.

Type in the full URL and bookmark it for a quick launch -http://www.ebay.com/?redirect=mobile

Linda - your comment about ads, those are ads you are seeing when you visit eBay.com on a computer? You can set your preferences for eBay ads and communications in your account.

My eBay -> Account -> Site Preferences and Communication Preferences.

Thanks,

Ginger
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tekgems

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eBay already has wap.eBay.com -- use that instead. It has a lot more functionality and is actually usable versus the crippled mobile.eBay.com . Who thought to make a mobile.ebay.com when wap.ebay.com is perfectly good and you could have just renamed it.
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matteus

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eBay mobile will by definition never be fully featured. Forced-mobile means I won't be using eBay on my iPhone, which is where I do more and more of my browsing.
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ww2jeep

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Respondents: Also see this thread: Ebay Mobile is Useless - Give back classic view - NOW!!!!!!

at: http://getsatisfaction.com/ebaymobile...

The pain continues over there.
Insights, and snarky comments, as well as issues supposedly addressed by ebay

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Sexy

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Who ever this Ginger person is from eBay can kiss my u know what. Every answer is nothing but B.S. All we want is the ability to use the classic site and not be bothered with the stupid F&$$!? mobile worthless site we do not like. I personally REFUSE to use the mobile and lately have been doing a lit of my buying directly from wholesalers instead of eBay. B/c I am suck and tired of constantly being rerouted to a mobile site that does not work good and tons of people hate.
Ginger get a f!'&@?! Life!
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Friday Katie Jackson

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So annoying! I thought the smartphone's purpose is to provide mobile convenience. Lately I'm finding a lot of functions that only work using my laptop! Developers need to fix this eBay issue, especially with the number of mobile eBay users.

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