Help Bring my Mobile eBay Back to Life

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  • Updated 3 years ago
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Please help. eBay Mobile just stopped working on my iPhone 4. All it does is freeze on the opening page that shows the eBay logo. Can't go anywhere from that point. It used to work fine. I've deleted it and reloaded it several times on my iPhone, and it still doesn't load properly.

Please help, I rely heavily on this app. brysha@ritzinteractive.com
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Andre Brysha

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Posted 5 years ago

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David Beach

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Hi Andre,

Well this doesn't sound good... Here are a couple of questions that could help us figure out what's going on...

1. Have you upgraded your iPhone to the recent 4.0.2 OS?
2. Are you using the latest version of the app? 1.7.2

Let us know and we can further refine the issue and try to get a solution for you ASAP.

Thanks, and I'm sorry you're experiencing this.

David
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Nat

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I have the same problem
And I upgraded my phone to 4.0.2Os and using the eBay current version
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David Beach

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Andre,

Are you still experiencing this problem?

Thanks,
- David
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Nat

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Mine is ok now. Thanks for asking David
i just restart the phone and the problem was gone
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Paul Green

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I am still having this problem. I have the iPhone 4 and have the latest version of eBay. I can't get past the logo page - it just freezes!
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lkennedycollins

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I continually get kicked outa of eBay because no password I set is rejected. I have a bid that I need to pay for, but can't because eBay refuses every password I set. I'm completely pissed off and will unlikely use eBay again.
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Christopher Love

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I'm having the exact problem and am getting frustrated because I rely on this app heavily
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Andre Brysha

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The problem occurred because I was not using the latest iPhone operating system. Once I upgraded eBay Mobile came back to life. Thanks David.
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Chicasandoval78

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I too have this problem but I googled eBay & was able to get onto my eBay that way but still not able to use my eBay app on my iPhone
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Sheila Hart

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if i update ebay mobile without a smart phone will it start working again, or does anyone know?
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Charles Heaton

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My watch items list was deleted and I can't watch items?
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David Beach

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Charles, I'll look into this and will get back to you ASAP. Please let me know if anything changes and somehow it's "fixed itself". I'm sorry that you've had trouble.
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wrider

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Same here, watch list (and ended) items lits are no longer showing anything on the iPod.
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David Beach

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wrider, I'll also look into this. can you please try again to see if somehow it's resolved itself? I'm sorry that this has happened. But thanks for letting us know. It really helps.
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wrider

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Still the same issue, problem showed up out of nowhere, one day they were just gone. I still get the push notifications when an auction is coming up, but showing 0 items watched..
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David Beach

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Okay thanks for getting back to us. I'll speak with our engineers to try to figure out what might be going on. I appreciate your patience.
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Lisa Grove

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My ap won't load past the logo page. I do have an updated iPhone. I have deleted and uploaded this ap numerous times and it still won't work. I loved this ap when it worked, I use eBay continually and this ap was great, I miss it terribly, please fix it!!!
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Ritnaret

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Hi,I also have this problem that show only the logo page I use version 4.0.1 iPhone and try to redownload many time does not work for a week . Cheers
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Paul Green

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Same thing is happening to mine too!
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eBay Mobile Team, Official Rep

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This issue should be resolved. Let us know if this is continuing to happen.

Thanks,

Ginger
eBay Mobile Team
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Sarah

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Hi I am still having this problem - as far as I know I have most up to date phone & eBay version - second time it has happen - I love this app but am very sad & frustrated that this happening - please help as I don' t have much hair left!!
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eBay Mobile Team, Official Rep

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Hi Sarah,

Latest Apple iOS is 4.2.1
Latest eBay for iPhone app version 2.0.2

If you do not have the latest iOS and app version, try upgrading one or both and see if that clears up the issue.

If the eBay for iPhone app is not opening past the homescreen then uninstall the app and reinstall. Let us know if that clears up the issue.

Thanks,

Ginger
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Christopher Love

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I have all of the latest updates and it's still not working, very frustrating
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Jenn Gillis ッ

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App u's stuck on eBay logo! When clicked! I tried uninstalling & reinstalling a few times!! PlZ help I need my eBay mobile back! This all happened with yesterdays update !! =[
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Cinders

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Hi I have the same problem. eBay selling app is fine but eBay itself freezes on the home screen! I need eBay back!!!!!
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eBay Mobile Team, Official Rep

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Hello Jenn and Cinders,

We just released a new update to the eBay on iPhone app. Please download or update your app to the latest version, 2.0.0.

Let us know if you still have this issue after updating to the latest version.

Thanks,

Ginger
eBay Mobile Team
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mikekrol7

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Ginger what about an update for the droid so we can use the classic view. Also when I contacted ebay about this I don't get a consistent answer? This is busy time and we want to sell!!!!
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mikekrol7

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Hi, Just downloaded the latest edition for my droid and it is working very slow. BUT GOOD NEWS. It is allowing me to do completed searches but not able to access classic view
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eBay Mobile Team, Official Rep

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Hi Mikekrol7,

To clarify, are you using the eBay for Android app? Or accessing the Mobile Web version of eBay?

Do you use an app or launch a browser and go to ebay.com?

Thanks,

Ginger
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Steve Betz

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my ebay mobile stopped working, when i uninstall and reinstall, it still won't work. please help.
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eBay Mobile Team, Official Rep

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Hello Steve,

We need more information to help you.

- Which phone/device are you using?
- Which eBay app?
- Version of the eBay app
- OS version
- eBay Site ID (international/country) (U.S., UK, etc...)

Thanks,

Ginger
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Steve Betz

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Hi Ginger -

This is a iphone 3
Model MB715LL
Version is 4.2.1 (8C148a)
eBay app is eBay mobile
eBay app version is 2.0.1 (iOS 4.0)
Ebay site = U.S.

Thank you.
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eBay Mobile Team, Official Rep

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Hi Steve,

When you launch the eBay Mobile app, what happens? Does it not launch at all? Or does it launch but hangs on login or something?

Are you using Wifi or 3G when you use the eBay app?

Have tried rebooting your iPhone? If not, please try that and let me know if anything has improved.

Thanks,

Ginger
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Steve Betz

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Ginger. I have rebooted my iphone multiple times.

When the app first stopped working it would go as far as the logo screen then abort loading and close.

I unistalled and reinstalled the app. Not it goes as far as the user agreement. When I tap agree, it doesn't load and simply closes.

I have uninstalled and installed multiple times. I have done in a 3G network and also by wifi

I loaded the ebay selling app to see it it would work - and it does. All other apps on my iphone work without issue.

I don't feel like I am anticipating your questions and therefore not helping you help me get to an efficient resolution. Is there a support contact line that can be called?

Thanks,
steve
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Deb Argiroff

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Hello everyone I had this problem for weeks. I finally resolved myself as I teach computers. Plugged my iPhone in my desktop computer and downloaded all iTunes updates and all iPhone updates . I don't think the updates on my iPhone worked until I connected ro my computer Nd my wireless network . Just the AT&T network never downloaded the updates, I think there was a conflict with an iTunes update Nd eBay mobile app. Works fine now. Both iPhone and iTunes Are synched up I
On my computer and iPhone . I have an iPhone 4 3G I bought in dec

Hope that helps
It wAs very annoying having the eBay mobile just hang before!
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eBay Mobile Team, Official Rep

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Thank you for the help and sharing what resolved the issue for you.

Thanks,

Ginger
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Deb Argiroff

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Hope that helps
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lkennedycollins

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After reading other peoples problems, it is pretty clear that eBay sucks at customer support. I'm going to lose a bid that I won and really want, but keep getting kicked out because none of my password changes have been accepted. I won't be using eBay again, because I'm too pissed off at the lack of reasonable technical support.