Improving "contact seller" option

  • Question
  • Updated 3 years ago
When contacting a seller in the app (android version), say for a specific question on an item listed, how can I tell that the question is linked to that specific item or if it's just going to look like I'm asking some random question? For example, I'm on a product Page in my app; I have a question about that item, decide to tap on the seller's ID, then go down to contact seller. But when I do this a simple text box pops up which is fine except it gives me no other indications as to whether the text I type will be associated with the item in question or if it'll just be randomly set to the seller as a general question. Personally, I think you all need to rework this part where it's made more obvious to the buyers if their questions is being linked to the rigt item they're asking about.
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PumpkinBoogie

  • 9 Posts
  • 2 Likes
  • confused

Posted 3 years ago

  • 1
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Chris, Employee

  • 270 Posts
  • 5 Likes
Hi PumpkinBoogie. Thanks for posting. We're always looking to improve the app. Currently, following the path you described, the seller will receive an email containing all the info from that particular item, including the title, item number, listing status, end time, image of the item, as well as the info from the message sender (username, feedback score, member location).

We're taking your suggestions into review. Please keep an eye out in future releases.

Thanks again!

Chris