When on slow data connection app becomes unusable

  • Problem
  • Updated 3 years ago
Hi,

I live in the countryside, where 3G and WiFi are the stuff dreams are made of. Most of the time I'm on a GPRS (o) connection, perhaps EDGE (E) at best.

In these circumstances the eBay mobile app is all but unusable due to it refreshing its data feeds every chance it gets. Each data feed refresh on GPRS takes upwards of 30 seconds if you have a handful saved searches and a watch list with a dozen or so items on it. During this time the app is unusable: searches will not come back, items cannot be viewed, and so on.

Waiting 30 seconds or a minute as a one off would not be so bad, but the app refreshes its data all the time - even without the user requesting it. Relaunch the app after checking a text message - data refreshed; delete an item from your watch list - data refreshed; I could go on.

So, I would like to request that when connected to GPRS/3G that the data refresh only be done when the user asks for it to be done: "pull to refresh". This would be the easiest way of solving the problem high technology country bumpkins like myself have. :)

At a higher level, I'd like all data refreshes to be more concise - only refreshing the data that needs to be refreshed. But that's a much more difficult problem.

Any thoughts appreciated.

Thanks,
matt
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Matt Sephton

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  • desperate

Posted 3 years ago

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Matt Sephton

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This continues to be a source of much teeth-gnashing for me. All I ask for is a bit of responsiveness and less data transfer when on slow connections.
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Rolf, Product Manager

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Hey Matt!

Sorry about that! We do try to test on all possible configurations/locales/iPads, but some get more attention than others. (We hope you like the boondocks where you are, in a beautiful if perhaps underserved cellular area.)

We are actively looking at improving performance for both slow connections, and older devices, though this may result in a degraded experience (lower-res pictures, etc). But I guess at this point, it's already degraded, so...

In the mean time, you can try removing as many stacks from the home screen that you dare, as these do perform some periodic updates, which may be unbearably slow for you on a (gasp!) GPRS connection.

Let us know if that makes it any better.

Thanks again for your feedback,
-Rolf
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Matt Sephton

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It's really nice here :) I live in St Ives, Cornwall, UK:
http://en.wikipedia.org/wiki/St_Ives,...

I'm not sure what you mean by "removing stacks" as I cannot see any in eBay for iPhone?
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Rolf, Product Manager

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Oh, sorry about that Matt. I assumed that you were talking about iPad since that's where I saw you last.

AFAIK, the iPhone app doesn't do particularly many background data pulls, mostly only Daily Deals I think.

That being said, I'll point my iPhone colleague in the direction of this thread so he can chime in.

BTW, St. Ives looks absolutely lovely.

Cheers,
-Rolf
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Matt Sephton

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Thanks.

The iPhone version refreshes everything: watch/buy/sell lists, reminders, messages and saved searches every chance it gets. When you return to the app, but even when the app is active and the screen is unlocked.

This can take minutes on a slow connection. I'd just like to see the app be clever about how much data it requests on slow connections.

V2 for iPad seems to be a lot more economical with its data requests, so I'm hopeful for the future of the iPhone version.
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Matt Sephton

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This is still an issue with 2.6.0 but if I had to guess, I would say the team have made some changes to try to improve this.