Bug with users, projects.. geesh

  • Problem
  • Updated 4 years ago
Something is really messed up. A user just came to me, he has been trying to put projects in, it saves, and then does not show. I log in as admin and see 3 proejcts assigned to him with no name.. what is going on.
where is there information about rights. access,
Photo of Leeburstroghm

Leeburstroghm

  • 37 Posts
  • 1 Reply Like
  • frustrated

Posted 4 years ago

  • 2
Photo of Ben Prendergast

Ben Prendergast, Official Rep

  • 785 Posts
  • 34 Reply Likes
Check out the help pages first.

Is he using an old version of IE?
Photo of Leeburstroghm

Leeburstroghm

  • 37 Posts
  • 1 Reply Like
people.. ITS NOT a browser issue. it is the same in every browser.. it is a functionality ..

where.. a user client access sometimes shows and sometimes not. strange things are happening.

the browsers I use are chrome and firefox..
Photo of Leeburstroghm

Leeburstroghm

  • 37 Posts
  • 1 Reply Like
The empty Projects need to be deleted and I cant do that. they dont show up in the main proejct list, only under the users name, and the projects he is allowed access to.

how can we delete them
Photo of Leeburstroghm

Leeburstroghm

  • 37 Posts
  • 1 Reply Like
Ben. we have a major issue..

copper is all messed up.. MAJOR..

We paid for this.. I am having SERIOUS second thoughts.

someone was able to make projects with out a name. or it was not saved. we have no way to delete those projects.
we have no way to remove access rights to clients/projects for a group.

I had an admin group that was some how tied to the phantom projects. I deleted that. and it would seem that now. all the admin rights are gone..
which does not make sense.. I have users set with admin rights.
this is messed up..
how can I fix this ASAP!!
Photo of Leeburstroghm

Leeburstroghm

  • 37 Posts
  • 1 Reply Like
I am no longer able to login with the original admin account. and I am not receiving emails for the forgot password link either.. I am really stuck.. it seems that coppy is falling all over itself.
Photo of Leeburstroghm

Leeburstroghm

  • 37 Posts
  • 1 Reply Like
I was able to login with my main admin user now.. I found the email issue. now, The access rights seem to be overridden by the groups..? so even if admin access is set to write, if that use is assigned to a group that has that access to deny, then they are not allowed admin access..!! that's strange. Also, in the groups, Some groups have budget in there TWICE, and have projects that they have write access to that are BLANK? why is this!!. this is a big pain, and I have been waiting for tech support on this