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suitability for ad-hoc tasks

we're a small company with about 1500 clients. we predominantly do hosting, however development is now becoming a burden from a PM perspective. with 4 team memberswe're looking for a billing/time tracking solution that can handle larger projects also. any comments on how copper deals with smaller, ad hoc tasks? e.g. client phones to have someone add an x-mas message to home page of website we host for them...
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