Archive lost

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  • Updated 3 weeks ago
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I used Mailstore to download 18 years worth of email when I left my job (it was purely an archive, I am no longer adding messages to it.) I had to do a factory reset for my laptop, but first I saved all the Mailstore folders I could find onto an external hard drive. Now that my computer is restored to a nice clean Windows 10, I am trying to put Mailstore back onto the computer, but the archive is empty. Did I save the program but not the messages? How can I figure out if the messages are still hiding somewhere?
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Heidi Rabinowitz

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  • anxious

Posted 2 months ago

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John M

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Are there any files in the "Data" directory where MailStore is installed?
That would be a good starting point.
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Heidi Rabinowitz

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Heidi Rabinowitz

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This is what I see when I search the Mailstore Home folder for "data." I'm not sure what any of this is.
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DiggerP

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Hi Heidi,

Did you not do a backup of important documents or other data before you reset the computer?

The archive  - with a Default installation -is in your Documents
like C:\Users\Heidi\Documents\MailStore Home\

All you had to do is backup that folder. The data is in that folder..

If you backed-up you Documents, you should have the MailStore Home folder too..

Look for files like MailStore.xml ; MailStoreFileGroup.fdb ; MailStoreFileGroup.key  etc

Copy the contents of the back up to the new MailStore Home folder in your Documents

Peter E.
(Edited)
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DiggerP

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Hi Heidi,

As a followup - Here is the procedure for restoring a backup or saved archive.
https://help.mailstore.com/en/home/Backup_and_Restore

Restoring From a Backup

In order to restore your archive from a backup, follow these steps:

  • Close MailStore Home.
  • Copy the backup to a location on your hard disk. Note that you cannot place MailStore Home data files under C:\Program Files\ or C:\Program Files (x86)\ due to Windows security configuration.
  • Click the Start menu.
  • Navigate to Programs.
  • Open MailStore Home.
  • Launch the MailStore Home - Configuration Start Menu item.
  • Click Choose Archive....
  • Select the directory containing the restored archive files.
  • Click OK.
That will change the "Default" location of the archive.

For myself I prefer to keep te Default location in my Documents folder,
so I varied my procedure...

I copy the backup MailStore Home folder to my Downloads folder.
Check the Properties of the archive folder and because it came from a different location, you'll often find that it is blocked.
Unblock it and Apply.

You'll also find that it's marked Read Only - Uncheck that box,

Then I copy the whole folder to Documents and overwrite the new - and still "empty" -
MailStore Home folder..

Works for me....
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Rebecca, Official Rep

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