Archive Profile does not show effective folders

  • Problem
  • Updated 2 years ago
  • In Progress
When I want to create an Archive Job Profile and on the Window "Select Folders", I click on Show Effective Folders, the window "Reading folder structure..." will pop up but will stay there forever without showing the folder structure, the circling thing in front of the text remains circling and circling. This only happens when I'm using an IMAP Account in my Outlook 2010. After I changed from IMAP to normal POP3, the effective folders are shown, so it must have something to do with IMAP.

I'm running Mailstore Home Edition 5.0.1.6919 on Windows7/Ultimate.

Anybody having an idea what is going wrong here or how to get this resolved?

Thanks in advance......Dick

dhoogendoorn

  • 13 Posts
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Posted 2 years ago

  • 2

Tim, Official Rep

  • 978 Posts
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You could archive your IMAP mailbox directly as described below:
http://en.help.mailstore.com/MailStor...

dhoogendoorn

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Hi Tim,

Thanks for your answer. I have no problems archiving the IMAP folders using my existing Archive profile. The IMAP folders can be found under the Inbox folder (same structure as on my IMAP account) but the "Show Effective Folders" simply doesn't work. So, I think that is a software bug.

Regards..Dick

Tim, Official Rep

  • 978 Posts
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Please check in Outlook under send/receive that the offline mode is not activated.

dhoogendoorn

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Sorry for the late reply...I was on a business trip and had no access to my home computer

The Show Effective Folders does work when I'm offline. Being online, the Show Effective Folders does NOT work..am I missing something here?