Archiving with 2-Factor-Authentication activated

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  • Updated 6 months ago
  • Answered
  • (Edited)
I have tried every combination I could find with MailStore Home, but cannot get an address to be recognized. 

Authentication failed.  Check user names and password.  The server returned: LOGIN Failed (NO).

My username and password are correct for the website, but I cannot find any settings within MSH or that would let me start the archive process.

Is it possible to download emails from and if so, what setup should I try?

Thanks for anyone assistance.
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Timber Wolf

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Posted 6 months ago

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Doug Barnes

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use a local email client (I use Outlook 2007) then use MSH to archive the local mail client
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John M

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Official Response
Do you have two factor authentication turned on for your account? If not, you really should but that's another matter.

Some applications like MailStore can't handle 2FA so you need to get an "App Password" in order to login.

To do this
  • go to and login with your Microsoft account.
  • select "Security"
  • select "More security options"
  • select "Create a new app password"
From there you can generate a new password for use in MailStore.

Good luck!
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Timber Wolf

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Thanks for the directions... That worked.  I have 2F on all my accounts but for the life of me couldn't find the app password link.  Even now it took some digging but I found it and MSH recognized

Much appreciated.
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Timber Wolf

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Thanks for the reply. 

I'd rather not use an email client as a go between for MSH archiving.  I prefer to directly offload webmail to MSH and have it delete anything older than 2 months from the servers. So far the setup works well with gmail and yahoo.

My email account use is minimal... so it's not a big loss just thought I'd ask if anyone had a solution.

It may not be possible to archive email directly with MSH.  If someone has it working I'd appreciate some directions.

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Rebecca, Official Rep

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Thank you for your ideas.

Did requesting an app password resolve the 2-Factor-Authorization issue?
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Timber Wolf

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Yes, the app password in resolved my 2FA issue  with MailStoreHome.  Thanks.