Mail counts not matching up with source

  • Problem
  • Updated 1 year ago
  • In Progress
I just tried out MailStore Home and the mail counts for about 2 of the folders out of about 20 synced do not match up. The corresponding folders in MailStore are each short by 1. I ran Outlook Duplicate Items Remover on the account in Outlook before I copied the mail over to MailStore so I'm not sure what the problem is. Does MailStore do more aggressive checks for duplicates? Do they do some other sort of weeding out that isn't clear? If MailStore can't reliably copy over all the mail, then I don't feel confident in using it.

--Pat

pathw11

  • 4 Posts
  • 0 Likes
  • perplexed

Posted 2 years ago

  • 1

pathw11

  • 4 Posts
  • 0 Likes
No suggestions?

Actually, the problem is worse now. Now I am getting access violation errors. I think it has something to do with how my Outlook is configured. This is what they say:

Windows Exception occurred: Access violation in module D:\PR7D0F~1\Office14\OUTLMIME.DLL at address 0x3FE322C6

I am getting dozens of these. I believe this is a different issue than simply a few emails not getting copied over.

Anyone know what the cause of these errors is and how to fix Outlook to prevent them? I have Outlook 2010.

Tim, Official Rep

  • 978 Posts
  • 16 Likes
What results were displayed when the archiving process had finished?
MailStore mentions in the progress window if it has found duplicates.

As we don't know how Outlook Duplicate Items Remover works we cannot make any statements why it does find less duplicates.
MailStore checks all MIME parts [i.e. header, body, attachments] of a message, creates hash values for every part and stores them in a database. During the archiving process the hash values of every message is checked against that database to distinguish duplicates.

Regarding the Windows Exception I recommend to proceed an repair off Office 2010.

pathw11

  • 4 Posts
  • 0 Likes
Tim, thanks for your reply.

I found out what the first issue was due to. Outlook Duplicate Items Remover just checks within an individual folder for duplicates. It can't check across multiple folders, like MailStore does, and so it missed a few duplicates. I was able to find a free utility that will check across multiple folders, and once I ran it and got the other dupes out, then the mail counts matched. In case anyone is interested, the free utility is called Accurate Outlook Duplicate Remover.

As for the second issue, I am not sure what the cause is but I think I found a workaround. I did run a repair of Office 2010 using the MSO cache, but I continued to get the access violation error. However, every time I ran the same profile, I noticed I would get fewer and fewer instances of this error, and more and more of the mail would be archived. So I just kept running the profile until all mail was archived. It worked! This means I had to run a profile three times in order for all mail to get archived. It's no big deal as I'm not archiving my mail often. But I would sure like to know what causes it. I am taking a very wild guess here and speculating that my system hardware capabilities are too meager to keep up when a profile is run?? I am running MailStore on a netbook with just 2gb ram and an Intel Atom N270 processor at 1.60GHz. Could that be the problem?

Tim, Official Rep

  • 978 Posts
  • 16 Likes
This Windows Exception is a software related error regarding Outlook.

pathw11

  • 4 Posts
  • 0 Likes
Hello Tim,

I did a "repair" on Office 2010 again. Then I deleted the old MailStore profile and archives and tried a new profile using the same archive in Outlook. And I got the errors again. However, just like before, I simply ran the profile twice more and was able to get 100% of the mail archived. There were zero errors on the third run. Precisely:

First run: 1,269 messages archived, 185 errors
Second run: 145 new messages archived, 38 errors
Third run: 38 new messages archived, 0 errors

Is a repair insufficient to resolve the error? I did it from the MSO cache. Do I need to completely re-install Office 2010 from the original files? I hope not. It's a pain to get OneNote set up.

Since there is a workaround, I am not too bummed out. Because I can still use MailStore. But I would like to know what the issue is here.

Tim, Official Rep

  • 978 Posts
  • 16 Likes
You could set up a new profile in Outlook and try to archive that new profile.
Another option would be to archive your mailbox directly if your mailbox in Outlook is configured as IMAP account.
http://en.help.mailstore.com/MailStor...

Josh Levine

  • 1 Post
  • 0 Likes
I think this is the same bug mentioned here...

http://en.help.mailstore.com/Archivin...

It is also happening to me in Outlook 2013. Unfortunately no hotfix for 2013 is available yet.