MailStore 10 Home does not see my Thunderbird Local Folders

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  • Updated 7 months ago
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My thunderbird is set up to use this folder structure:


I have about 10 accounts, which all use one of these folders, some folders are populated through filters. TB version is 52.2.1, which runs on a Liniux 64 bit machine. I run mailstore from a W7 / 64 bit virtual PC, connection to the profile is through VB shared folders. This setup used to work fine, I have mails from all of the folders in my archive. However, for the past year or so, MailStore seems to be unable to read them. I noticed this because the archiving starting archiving less and less and then found nothing. I opened the profile to see what folders it was accessing, and I saw this:


I checked my TB setup, it uses mbox formats for everything. I am sure that the files are readable, and I've moved TB mail from Linux to Windows and vice versa, never had a problem, so I tend to rule out the Linux component. The host has always been 64 bit, the client was upgraded some while back, but it isn't common to hear that 32bits programs don't run well on 64bit. So what's going on. I've compacted, repaired everything on TB side and when Mailstore is reading, there's no TB running. The TB files are protected by a master password, but that's been there since the start, and I think it only protects passwords and certificates anyway.

Any suggestions?
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Chris Widdows

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  • unable to archive

Posted 1 year ago

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Chris Widdows

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I can at least eliminate the 64 bit windows from the list of suspects, tried a windows 7 32 bit environment with the same results.....
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David

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I run Thunderbird 52.2.1 under Windows 7 and have used Mailstore 10 to try to archive emails. I keep mine as individual EML files. I've set up two profiles - the Thunderbird default and the EML\MSG files option. When I run the profiles Mailstore tells me they have completed successfully but no files have been archived. I've looked at the log files but I can't tell what has gone wrong. It's most frustrating, and I haven't yet been able to find an answer through the forums. Hope you have more success. Good luck
David
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Chris Widdows

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I can export the MBOX's, and those import, but you're limited to only 3, which is a pain. It used to work. There's also the option of selecting mail based on a date and sending the selection to one mbox, that works fine, but I loose the folder structure. I'm now trying a work-around that uses TB's archive function, as it seems MailStore is seeing the archive folder... Still, it would be easier if the program just understood the folder structure, as before.
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Rebecca, Official Rep

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Hi Chris,

sorry for the late response. Are you still having these problems?
Are you fetching the mail with POP3 or IMAP? As POP3 does not know anything about folder structures, Thunderbird uses its own management that may not be visible for MailStore Home.
Only if you use IMAP the folder structure is actually in Thunderbird and the mail server. This structure is recognized by MailStore Home.
Also, when using IMAP, you should check with your Thunderbird settings, that all mails are completely synchronized (Account settings, Synchronization, keep messages of this account on this computer).