store until 11/1

  • Question
  • Updated 2 years ago
I have installed mail store yesterday it run correctly but it archivie only the mail until 11/1 d'not after 11 /1.What could be the problem? Thank Roberto. roberto.bertipaglia@briefinstudio.com

Roberto Bertipaglia

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Posted 2 years ago

  • 1

Tim, Official Rep

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What mail source do you archive from?
Are there any filters set in the archiving profile?

robyedan

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Archive from mozilla thunderbird, my operative system is windows xp 64 bit.
Tnk for your reply
Roberto

Tim, Official Rep

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Go to Archive E-mail -> highlight your profile -> Properties -> Advanced Settings
Which filters are set in the archiving profile?

robyedan

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also archive unread message

Tim, Official Rep

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Please archive your Thunderbird mailbox again, click on Details in the progress view when the archiving process has finished and post the results.

robyedan

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The process completed successfully.
5,288 messages already existed in the archive.
11 messages were duplicates of messages processed before and have therefore been skipped.

but can not find any message after 11/1

Tim, Official Rep

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Please post a screenshot of the Advanced Settings of your archiving profile.

Roberto Bertipaglia

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Hi tim today I have unistal and reinstal mail store have made a new archive bat the result is no change, send you two jpg one of advanced setting and one of inbox archive, the archive mail is stoped from 11/1 I don't know why.
Tnk for your reply and maybe a solution
Roberto

Tim, Official Rep

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Please uncheck the filter "Only archive messages older than" this will fix the problem,

robyedan

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hi, already made changes nothing it's a very big problem and I can not find the solution, could be the operating system? using windows xp 64bit
tnk for your reply and I hope for a solution

Tim, Official Rep

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Please check the debug log, is it possible that those 11 duplicate messages were received after November 1st ?