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I often hear customers talking about a 425 filing and an 8-K filing. Are these one in the same?
Where do I need to update my customer's ticker if it changed?
The company name of my customer changed, which also changed their ticker symbol. How do I make sure their extensions are updated properly...
Grace period for SEC password
If my customer's SEC password expired, is there any sort of grace period?
How do I know if my SEC password is valid?
My customer isn't sure if their password is valid or not. They are worried that it might be expired. Is there a way to test the password ...
Is there a list of all the product team SME's?
Who are the CSM feature experts (FE) and/or subject matter experts (SME) for a certain product or set of features?
Sharing my screen with WebEx
When using WebEx, am I able to use an application like Skype on another monitor without the customer seeing it?
Why isn't my customer receiving the Welcome Email?
I have a customer who set up their users and not one of them received their welcome emails, he resent them this morning, still no luck. A...
How do I log into Production without my phone?
What if I forgot my phone at home? How can I log into Production?
When does the stock market close?
My customer said they want to file after market close. What time does the market close?
Cutoff time to get my filing to post the same day
When must I file my form in order for it to post on the SEC site the same day that it was filed?
What if my filing deadline falls on a weekend or holiday?
If the original SEC filing deadline falls on a day when the SEC isn't open such as a weekend or federal holiday, then when must the form ...
During what hours can a filing be submitted to the SEC?
What times can a report be filed to the SEC? Is this the same for all forms and amended forms?
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