Bought a game and couldn't complete download. What to do!

  • Problem
  • Updated 4 years ago
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Eleanor souza

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  • frustrated

Posted 4 years ago

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Photo of Linda Tran

Linda Tran, Official Rep

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Hi Eleanor,

It looks like you are running an older version of the iOS. Chickeballs is only compatible with iOS 4.1 or greater. Unfortunately, Apple does not prevent users from purchasing the app. To install Chicken Balls, you will have to install the latest iOS via iTunes.

We apologize for any inconvenience this may have cause.

Hope you like Chicken Balls.

Best regards,

Linda
Photo of Eleanor souza

Eleanor souza

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Thank you Linda. I really appreciate it!
Photo of Eleanor souza

Eleanor souza

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How do I install the latest iOS?
Photo of Linda Tran

Linda Tran, Official Rep

  • 322 Posts
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Hi Eleanor,

To install the latest iOS, you will have to connect your iPad to your iTunes on your desktop or laptop computer.

On the Summary screen, there will be an option that will allow you to update the software for your iPad. Just click on "Update" and follow the onscreen instructions.

Here is an official Apple link that will help guide you through the process.

http://www.apple.com/ios/

Please let me know if you are still having issues completing the download. Installing the latest iOS will definitely help.

Best regards,
Linda