Cannot login. Cannot get password reminder. Cannot create new account with same details.

  • Problem
  • Updated 3 years ago
I try to login with my Screen name and password. I get the message:

You have entered your screen name or password incorrectly, please try again


I click on Forgotten your password?, fill in my Screen Name and get the message:

Username could not be found.


I click on Create an account, fill in the form with my Screen Name, my name, my email address and the password I used last time I logged in and I get the message:

The Screen Name you chose has already been taken by another user. Please choose a different Screen Name
Email address is already taken. Please use a different email address.
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peter

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Posted 3 years ago

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peter

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This is happening in both Chrome and Firefox on Windows XP.
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Eric the Circle, Official Rep

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Dear Peter,

I have logged this issue with our Tech Support Team.

You will have to save up all of your creative ideas for a little while longer.

Many apologies
Team Eric the Circle
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dfirwin

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I am having the same problem as peter; only it is my students who cannot log in.
User Tarzzan has been denied access for two days now - we changed his password yesterday, and I wrote it down, but he still cannot log in.
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Eric the Circle, Official Rep

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Hi there,

This problem is a little different to Peter's, which was a system error.

Tarzzan used an invalid email address when he created his account. When that happens we disable the account, because 9 out of 10 times that user goes on to post inappropriate content. We would let the user know that we've done this, but unfortunately the invalid email prevents us from doing so -Catch22!

The invalid email address also explains why the password reset won't work, as the auto email bounces back to our server.

Users should use valid email accounts when they create their account.

Cheers
Team Eric the Circle