2704 number of loops

Dear support,

I have a Eurotherm 2704 with the folloing codes:
Product code = 2704/VH/2XX/XX/D4/PV/DO/D4/PV/XX/Y2/M2/ENG/XXXXX/XXXXXX/U2/XXX/XX/XXXX/XXXX/XXXX/X/X/X/XXX/XXX/XXX/XXX/XXX/XXX
Serial no. = LC10072-003-004-02-06
Costumer reference = 200509137

I can’t activate its loops. In “ Menu(Config)> Instrument>Options>Num of loops “ ,Num of Loops parameter is zero(0) and I can’t change it (it doesn’t permit changing the parameter).
And according to the product code of the module it should have 2 loops but I can’t activate any of them. Please advise me to do it.

Regards,
Kordbache
Barg Co.
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