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I’m confused

Access to TAC Network 8000, Keypad, and GSM

Hello There,
My name is Andy, and I am a engineer working on a system
which has a TAC network 8000 keypad, and a GCM, barber and coleman, the intial fault is the time and date settings which i am needing to change, The default code only gives me level 6 access, which is not enough to complete my job, can you reconmend a solution or any swop out parts
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