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Can ́t communicate ePower and iTools

I am trying to communicate and configure an ePower through a self made RJ11 to DB9 cable and the COM RS232 from my laptop, I have followed the HA179769 Issue 11 user guide to build the cable and set up the communication, but it didn't work, itools can't find my ePower (English isn’t my first language, so please excuse any mistakes)
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