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Eurotherm 2208e Communication with Labview RS232

Hi, i have 2 eurotherms 2208e and i want to communicate them in labview, i have followed the instructions here and here (TIS212).pdf that i downloaded in Eurotherm official page and nothing works...
so i want to know how can i have this communication? i have read that i probably need an 220 ohm resistor but i didnt try that
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