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I’m sad

Itools software can't start

When starting (clicking) itools software (v9-79), it doesn’t start.
(it’s loading software for long time and the itools software window doesn’t open)
After restating PC, itools software can open.
However, this symptom occurs every time the machine is started, and it is necessary to restart each time.
What kind of things could be the cause ?
I’d be pleased if you could advise us the solution.
Note) OS:Windows 10 Pro, PC:Lenovo
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