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problem with remote control

Hello,
I have a problem with the remote control of the Eurotherm 3216. I had been trying to control the Eurotherm 3216 using a RS 485 connection. The first time that I connected the controller to a PC I managed to control it via a LabVIEW program. However, it stopped working after a while, and it consistently failed to connect to the Eurotherm.
Furthermore, after the first time, I controlled the Eurotherm remotely the indicator for the remote control appeared on the display which does go away. Also, there is an alarm message blinking on the screen which also does not go away. I appreciate if you can help me to fix this problem.
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