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Q404-4L00 only outputting on one channel

I have a Q404-4L00, that I am using to split a 4-20ma signal. I have my input coming into the splitter, and I have a good output on channel 2, but I am just getting 0ma on channel 1. I have 24V DC powering it. Any ideas what could be the issue?
Thank you,
Steven Hammond
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