Review Print-Page Setup defaults to 8.5x11 after changing to 8.5x14

Review Full v3.9.5 and v4.1.323. Customer uses 8.5x14 legal paper for Review auto printed charts. Customer has saved charts with Print-Page Setup set to 8.5x14, but claims for unknown reasons, intermitently, Page Setup defaults back to 8.5x11. Running both version of Review in separate areas. Not using the same database. OS is WinXP for Review 3.9.5; Win7 for Review 4.1.323. Any ideas as to why Review would be changing the page size from 8.5x14 back to 8.5x11? Thanks.
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