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Tenporal stop of Eurotherm 900

Analog output of our Eurotherm 900 controller suddenly turned to 0% for 1 second and restarted with gradual increase of output.
This problem occurs at a frequency of once per hour.
Could you advice how to check the cause.

By the way, I would like to replace it to new one.
Could you inform me your sales representative or sales agent in Japan?
I would like to know how to purchase your product.

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