Poor service to their general public!

  • Problem
  • Updated 6 years ago
I can not log into Eventful. I can not sign up for an API account, says there is a problem with my username but doesn't tell me what it is. I have called Eventful and no one answers the phone, just voice mail box prompts. Nice service but crappy customer service. For a company that has a sales department they should be more active. i am still waiting for a support email from 2 days ago. I have submited it twice, once from their form and another from e-mail. Eventful is not listed on the BBB but they should be.
Photo of unclemantis


  • 6 Posts
  • 0 Reply Likes
  • extremly upset with the way they handle their users!

Posted 6 years ago

  • 1
Photo of TallWil

TallWil, Official Rep

  • 25 Posts
  • 5 Reply Likes
Official Response
I'm currently looking up who receives the support@eventful.com e-mails. I am not on that e-mail chain. But, I do receive alerts when someone writes about Eventful on GetSatisfaction. I'm very sorry that you did not receive a quicker response from us. In the future, you can feel welcome to contact me directly with any site questions.

When you login to Eventful.com, you need to use your username, not your e-mail address. Your username on our site is 'unclemantis.' To make sure you'll be able to gain access to your account, I'll reset your password for you and e-mail you at the address you provided above with the new password and instructions on how to change it to whatever you want it to be.

I hope this will help solve your problem. If not, please let me know.