Help get this topic noticed by sharing it on Twitter, Facebook, or email.
I’m frustrated, sad, confused

05 - auth declined 12001

Please help me, I am a new customer to ELF and really wanted to try out the products. So I got everything in my cart and proceeded to the check out, but then it says "Please correct the following errors: Sorry, we were unable to process your transaction. The reason given was: "05 - AUTH DECLINED 12001 "Please check your information email us at"! What am I supposed to do, all of my information is correct? Does elf accept Chase Gift Cards that are VISA? Because I have this one and I really want to use it for the elf makeup, because I don't have a credit card. :(
1 person has
this question