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Your account is temporarily locked.

My friend is locked out of her account. She keeps getting the following error.

Your account is temporarily locked.
Someone recently tried to log into your account from an unrecognized device or location. Please verify if it was you who tried to log in.

She's tried everything to fix it. She goes through the CAPTCHA image and then to the "Please confirm your identity" by naming the people from your friends list that are in the images they show. She's waited two weeks and nothing she does will allow her to login.

Can anyone help?
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