Help get this topic noticed by sharing it on Twitter, Facebook, or email.
I’m frustrated

BANNER of possible "unavailability of some features, as improvements made, & apologies for inconvenience". Which is Great. But, SHORT Notice

Hm!

Just got another BANNER while using "FamilySearch" of the possible "unavailability of some features, as improvements made, and apologies for inconvenience".

That in itself is Great, forewarned, so to speak.

But, a bit short NOTICE, only 1 Hour's notice before said possible disruption.

Still only mid afternoon in my 'neck of the woods'; but, I see that the said disruption will be occurring at Midnight in SLC ( Mountain Time ), which is to be expected - no problems with that.

A bit more NOTICE for "Planned" up-dates would be appreciated; whereas, "Emergency" / "Critical" / "Urgent" situation up-dates, are accepted and understandable. And, the designation as whether it is, a "Planned"; or, "Emergency" / "Critical" / "Urgent", update in the Banner would be appreciated.

And, ...

I see that the advised start time is still a little confusing ... "Sunday, August 19th at 4:00 pm (UTC+0-10:00)".

I know that the start time as posted is "Regionally" based; so, again, why not something like ... "Sunday, 19 August at 4:00 pm (Australian, Eastern Standard Time)" for my Region ... or as the case may be in a particular Region. Please forget this "UTC+0-10:00" suffix, I know what it represents; but, I am certain that the average User / Patron may not.

Please consider the above for future BANNERS and such up-dates.

'Thank You' in advance.

Brett
1 person likes
this idea
+1
Reply
  • 1
    The time is midnight Sunday Night / Monday Morning, Salt Lake (U.S. Mountain) Time.

    Yes, it is confusing. It would be simpler if FS simply announced, "Some features on FamilySearch may be unavailable as we make improvements to the site starting at Midnight Mountain Daylight Time, Sunday, August 19th and lasting about 1 hour. We apologize for the inconvenience."
    • By the way, the banner appeared only an hour or so before the time. That was far too short a notice, given that I had worked on the site earlier (around 10:00 PM Sunday night Mountain Time) and it wasn't there, at that point in time.
    • Tom

      My point exactly, the SHORT Notice - plus, no indication if it was "Planned" up-date; or, an "Emergency" / "Critical" / "Urgent" up-date.

      And, 'Yes', as an aside, less confusion with the posted REGIONAL "Time", which I have raised on a number of occasions in a number of posts, that has even been acknowledged by an "Official 'FamilySearch' Representative" in a post; but, to-date, no change / no action.

      Brett
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • We just got another one, with less than three hours to go. Here in the American Midwest, that was shortly after 10:00 P.M. and now the banner displays the following:


    The 1:00 A.M. is also Midwest time. So there is at least three hours of warning. It would be nicer if they provided the warning all day long and said "Your time" rather than the UTC time. Some improvement, but still not enough.
    • Tom

      'Yes'.

      Same old, same old.

      I felt like I only got 1 Hours notice; but, cannot be 100% certain.

      Did not come up until I signed out and back in again, changing 'Browsers'.

      I was going to start a new post with reference to this post and the others I have raised; but, got busy with something else.

      Agree, for 'run of the mill' updates, more notice should be given; and, none of this "UTC+0-10:00" nonsense, should be actual "Regional" suffix ( ie. for me "Australian Eastern Standard Time" ).

      Too many competing priorities; and, limited resources.

      Can't say it will never happen; but, always hopeful - always the pessimistic optimist.

      Brett
    • With or without the warning I think we should always expect some sort of limited access every week around this time, connected with the main weekly update. Okay for regular users, who should be prepared, but not so good for those not using the site on a daily / weekly basis.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • 1
    FamilySearch

    'Thank You', 'Thank You', 'Thank You' ...

    This is so great ... at least 12 Hours "Notice".



    This is what I have been "Whinging" about for some time now.

    I personally know that regular "Up-loads" / "Releases" / significant "Up-Dates" are undertaken on a Sunday night / Monday morning "Salt Lake City" local time (ie. "Mountain" Time.

    But, for those not in the 'know' such advance warning is very helpful.

    We actually do notice when you take heed of our requests; and, we really do appreciate all the Great (and Important) Work that you do for us.

    Again, 'Thank You'.

    Brett
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited