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Delete Old Help Cases

Make a way to delete old or solved help cases. We have 50 old cases dating back to 2014. This uses a lot of data space on the servers. If we could delete them as they were solved this would shorten our list of cases and free up space on the server.
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  • Roger

    Firstly, "Welcome" to this "FamilySearch" ( "GetStaisfaction" ) 'Feedback' Forum.

    Secondly, "Official 'FamilySearch' Representatives", do monitor; and, sometimes, participate in, this Forum.

    Thirdly, I am just another User/Patron, just like yourself (and, happen to be a Member of the Church).

    Many Users/Patrons who regularly participate in this Forum who have a great deal of knowledge and experience with "FamilySearch", like to assist/help other Users/Patrons like yourself.

    Finally, I agree that Users/Patrons SHOULD have the ABILITY to "Delete" OLD 'Support' Cases, if they so desire.

    But ...

    That said ...

    I truly hope that such an ability to "Delete" OLD 'Support' Cases is an "Option" made AVAILABLE to us Users/Patrons; and, NOT, done as a 'Blanket' job (ie. action/process) by "FamilySearch".

    As, I still refer back to (and reference) some of my OLD 'Support' Cases.

    Just my thoughts.

    Brett
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  • We will look into making it so the User can choose to remove cases from their list of cases.  Should not be a problem so we will see when we can get it done.  Thanks
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