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Discrepancy: Family History Centre. Different DETAILS between, x2 locations on "FamilySearch", namely "/locations/"; &, "/wiki/en/...": Why?

FamilySearch

Discrepancy:

There are different "Details" of our "Family History Centre" (FHC); between, two locations on "FamilySearch", namely between (1) "https://www.familysearch.org/wiki/en/..."; and, (2) "https://www.familysearch/locations/"!?

Why!?

The location of "https://www.familysearch.org/wiki/en/..." is the 'Official' Church INTERNET 'Web' Site of our FHC, that has been recently been up-dated, again.

The location of "https://www.familysearch/locations/" is also an 'Official' Church INTERNET 'Web' Site that includes our FHC; but, the "Hours" (of operation) are well out of 'Date'; and, other details need amending.

How do we get access to up-date the RECORD of our FHC on "https://www.familysearch/locations/" - is that through "CDOL"?

'Thank You' in advance.

Brett
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  • Yes Brett - it's thru CDOL -- https://lds.org/cdol where your FHC director is supposed to be granted access privileges via his own LDS login access. When he/she requests access, they will be asked for their FHC unit #.

    After he/she logs in, they will see just this:



    So then to find their FHC, he/she has to search for their city name where their FHC is located, like this:



    Then they can click the "Edit Organization" tab where a lot of editable tabs open up. But the first tab ("General") is where they edit their scheduled hours, closure dates, & event notifications.
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  • Jon

    'Thank You' so much for joining in on this post of mine.

    I know that you are a 'Director' of a FHC, so your input is invaluable.

    We surmised as much.

    The problem/issue is that for 'Director', in "CDOL", it indicates that the "Position", as recorded, of "Stake, Temple and Family History Consultant - Family History Centre", has NO "Rights" (ie. to "View"; and, therefore, "Edit").

    The 'Director' CANNOT (Search) view (and, therefore, access; or, edit) the FHC in "CDOL".

    What is the actual "Position" in "CDOL", in your instance, "Stake, Temple and Family History Consultant - Family History Centre"; OR, "Stake Family History Center Director" (or like)?

    That might be the problem/issue. With all there 'Changes' in "Callings"; and, subsequent "Assignments", in "Temple and Family History" Work; and, the various "Systems" involved. Even the various "Systems" are confused, just like us!

    Again, 'Thank You'.

    Brett
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  • Yes, that is my position.



    But that's not enough. It also requires a phone call to either 866-406-1830 or maybe also to the LDS Global Support Service Center 855-537-4357 or 801-240-4357. But you have to keep after them every day til they get it together.
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    • Jon
      I will e-mail you.
      Enjoy Hawaii (we did); and, Spring Break (its our Autumn at moment)
      Brett
    • Jon
      ps: Take a look at the 'Question' I asked about 'Consultants' - might look familiar.
      Brett
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  • 2
    I too have had difficulty in getting accurate information about the locations, opening hours and contact details of FHCs and Affiliate Libraries.

    My first complaint about the map on the FS website is that there is no clear distinction between FHCs and Affiliate Libraries. I would suggest using different colour pins for each.

    And like others, I have often found contact information and opening times on the map to be out of date. At least two affiliate libraries in New Zealand are not included on the map. In around 2016 a library, which back then had microfilm ordering privileges and is now an Affiliate Library, in response to a question I asked them about accessing certain collections on the FS website gave me a list of all the FHCs in the city with contact details etc. The majority of the information they gave me did not match what was on the FS website.
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  • 2
    I think the suggestion by A van Helsdingen that Affiliate Libraries have a different coloured pin is a good one, as there are some records which Affiliate Libraries do not have access to, so you need to be able to differentiate between Affiliate Libraries and Family History Centres.

    A van Helsdingen, I am aware that there are Affiliate libraries in Wellington and Auckland in New Zealand. Are there others?
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  • A van Helsdingen

    I understand your angst.

    The 'Official' Church INTERNET 'Web' Site of our FHC on the "FamilySearch.org/WIKI/..." is correct and up-to-date.

    Whereas, the 'Official' Church INTERNET 'Web' Site that includes our FHC on "FamilySearch.org/Locations/" is not up-to-date.

    In fact, I had seen "FamilySearch.org/Locations/" a very long time ago; but, have never taken much notice, never needed to. But, I came across it by accident last night while having a look at all the 'revamped' information on "Temple and Family History" Work for the Church (I know you are not a Member). Then, I noticed the "Discrepancies" between "FamilySearch.org/WIKI/..." and "FamilySearch.org/Locations/".

    I suggest, that at present, with lots of changes, that the "FamilySearch.org/WIKI/..." may possibly be the best place to looking for a FHC.

    Easiest way to find a FHC, if you happen to know the "Name" is in the "Help Centre", just type in: [Name] Family History Centre (or, try with "Center", USA version).

    But, you are correct, if the 'Official' Church INTERNET 'Web' Site for the FHC, on either, the "/WIKI/"; and/or, the "/Locations/", is NOT up-to-date; then, there is a problem/issue - which we are trying to address/fix.

    As far as I am aware, it is the "Responsibility" of the FHC (through, the 'Director') to ensure that, both, the "/WIKI/"; and/or, the "/Locations/", are current and up-to-date - sadly, a number (around the World) are not.

    I am aware of "Affiliate" Libraries (not FHCs); but, have not had much to do with them; as to, who is responsible for keeping current and up-to-date the "Affiliate" Libraries details - I cannot say.

    I hope you have some better luck.

    By the way, a "Kiwi", I am not too far away, in "Down Under".

    Brett
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  • I think the Locations link has always been the "official link", after all Wiki entries are aded to or changed by members of the public (after initial registration and acceptance)

    Until about a year ago or so, there used to be a link to Family History Centers from the Main Page, this was the Locations link. There must be a way of updating entries, because I noticed that an Affiliate Library in my area, Society of Australian Genealogists, had an incorrect address showing, so I informed the AL. I subsequently noticed the correct address is now shown in FS in Locations. That is, if in fact you can find the location on the map

    However, this Affiliate Library doesn't show up in the search unless you search for it by exact title. Then the details in the box show the incorrect address. Surely this is a programming ERROR/BUG -how can two different address be shown?

    If you Search by name of the city Sydney , you get the map showing one location only. It's not until you increase the map considerably in size that two locations appear, one of which is is the Affiliate Library.

    I saw on another Forum that the London Family History Centre was closing. Perhaps a sign that this is the trend and that it doesn't matter that current details about Centres are incorrect, because they will all be shut soon.

    Thanks A van Helsdingen for your information re ALs in NZ.
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  • MaureenE

    Question:

    WHY would "...members of the public..." even bother to change the "WIKI" (INTERNET Web site) page/screen on "FamilySearch" for a "Family History Centre"?

    FamilySearch.org/Locations/:

    'Yes', the (INTERNET Web site) "Pop-Up" for "Family History Centres" (FHCs) at "FamilySearch.org/Locations/" were the first reference for FHCs.

    The "Pop-Up" were initially all there was for FHCs in "FamilySearch".

    Then, later the FHCs got a page/screen in the "WIKI" of "FamilySearch".

    Either way, the responsibility for keeping the FHCs current and up-dating was/is that of the FHC through the 'Director'.

    As I said, sadly, a number of FHCs (around the World) are not, current or up-to-date.

    FHCs

    The 'death knell' for FHCs was the ENDING of the desptaching of Fiche and Film from the "Granite Mountain" (Utah) to the FHCs.

    I had heard a rumour of the possible closure of FHCs.

    Whatever, as far as I am concerned, the FHCs are no longer a place to go just to look at the Fiche and Film you ordered, they are not just a research centre any longer, the FHCs need to be re-invented to be a place to 'Learn'; be 'Taught'; to be Trained; to 'Experience'; to 'Embrace', with a smaller component to research and view any "Restricted" records only accessible at FHCs (for, both, Members and non-members - 'Yes', there are records that are "Restricted" for Members too). Many FHCs are already operating as I have suggested; but, many need to follow suit.

    If it is true, about closure of the "London Family History Centre", it is very sad - I hope not.

    Hey, I just has a look on the "WIKI" for the "London Family History Centre", very interesting:

    The [London FHC] is temporarily located in The National Archives until a new location is found.

    The London FamilySearch Centre is temporarily located in the Reading Room of The National Archives of the United Kingdom.

    Online resources have been relocated to Kew where they will remain until further notice. Alternatives for a permanent location are being evaluated.

    Maybe not, 'dead and buried (pun intentional).

    Take a look: https://www.familysearch.org/wiki/en/...

    Brett
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  • 1
    Regarding the closure of the London Family History Centre, currently located in the National Archives building at Kew:

    The webpage https://blog.eogn.com/2019/02/25/lond... from
    Eastman's Online Genealogy Newsletter says

    London FamilySearch Centre at The National Archives will Close Permanently on Saturday, 23 March 2019

    "The following is the announcement from FamilySearch:

    Advances in technology mean that FamilySearch can now provide its free services to visitors at The National Archives more flexibly. Many records can now be accessed at home, in one of our local Family History Centres, or in a FamilySearch Affiliate Library.

    The National Archives has agreed to become a FamilySearch Affiliate Library, meaning that access to all digitised records on FamilySearch will continue on PCs located in the reading rooms. Visitors will need a FREE FamilySearch account to access records and self-help guides will be available. You will notice little difference, other than that our volunteer workers will no longer be present to provide 1 to 1 assistance."

    I have not been able to find an actual statement from FamilySearch. However, if the statement as reported came from FamilySearch, it is FACTUALLY INCORRECT, in other words a LIE, as not all records viewable at a Family History Centre are viewable at an Affiliate Library.

    Brett, you asked initially
    WHY would "...members of the public..." even bother to change the "WIKI" (INTERNET Web site) page/screen on "FamilySearch" for a "Family History Centre"?

    The point I was trying to make is that a Wiki of any type relies on its contributors, who are not generally part of the Technical Team. I can see that the Wiki page you refer to London Family History Centre was last updated 5 January 2018. so is a bit behind if the above information that the centre closes on 23 March 2019 is true. I also see that I made a small edit to this page 11 May 2013.
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