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Doing a Mandatory Refresh on the Sources List Page Now Screws up the Sort order

Because of the Caching problems for profile information pages, you must always do a manual refresh after rearranging the order of sources in a source list (i.e., now in the "Custom" sort setting) in order to make the arrangement "stick". This has been the case for the last 6 months from the time the profile page was split up into multiple tabs.

However, since the new chronological sorting has been added, anytime that you do a manual refresh when viewing a sources list, the sort order is ALWAYS slammed back into "Chronological" type regardless of what it was set to. So now EVERY TIME you reorder sources in "Custom" and refresh, you must now ALSO go back in and turn the custom sort order back on.

There needs to be a way that a person can PERMANENTLY TURN OFF the chronological sorting feature so that it stays in "Custom" all the time REGARDLESS of refreshes, opening new tabs or windows, using the back arrow to return to the source list, logging out and then in again, etc.
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    The new chronological sort really should be an option, not the default. That would simplify the problem with refreshes, and it would also solve the problem with adding a new source and then not being able to find it on the list (because you misremembered the date, or made a mistake in entering same, for example).

    Don't get me wrong: for some (many?) profiles, the chronological sort is an excellent option, and I applaud its introduction. However, even for those profiles where it makes sense, it should not be the default, because of the way it "loses" newly-added sources. When you add a new source, you should be able to go to the source list and see the new addition right at the top of the list, where you can verify that it's what you meant to do, has the right title, etc. Once you've done that, you can turn on the chronological sort and see where else there are holes you might fill.
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    • With a collaborative system, someone will come along, not like the sorting order you have, and change it anyway. A default sort order helps all users find by date, rather than guess what method of sorting you have.
    • Calvin

      I am Sorry; but ...

      My 'Custom Order' is by "Chronological (Date) Order", the only difference is that mine is in "Ascending" chronological 'Date' order (ie. FIRST/Earliest 'Date' on the "Bottom" of the "Sources" 'Tab'), rather than the current standard of "Desending" chronological 'Date' order (ie. FIRST/Earliest 'Date' on the "TOP" of the "Sources" 'Tab').

      So, if, "FamilySearch" is NOT going to ADD an "Ascending" and "Desending" "Option" to the current (Default) "Chronological (Date) Order"; then, they MUST add an OPTION to select (and set), either, (1) "Chronological Order"; or, (2) "Custom Order (*Supports Drag and Drop).

      If another User/Patron comes along and changes the "Custom Order"; then, so-be-it, that is the nature of the "Open-Edit" Platform of "Family Tree".

      Brett
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  • This is STILL BROKEN! The Custom sort does NOT remain stable and continues to randomly flip back and forth between Custom and Chronological order when set to Custom sort and performing manual refreshes to reload the page.

    This is very flakey and EXTREMELY IRRITATING when you are trying to organize long lists of sources. Furthermore you can't avoid it by just not doing manual refreshes since the caching problem screws up your ability to see how the sources are really organized after you have made a change. DOING A MANUAL REFRESH SHOULD NEVER SCREW UP THE INPUT CONFIGURATIONS ON A PAGE!

    Is anything being done on this since FS broke it a month ago?
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  • Ditto what Jeff & Julie said. Extra clicking is not wanted.
    • For the time being I can live with the extra clicking for refreshes (I've already been doing that for over 6 months now). It's the flakey and inconsistent behavior of refreshes on the source lists that is ridiculously IRRITATING! The Custom sort which used to work for many months is now unstable.

      When I refresh, I want to see the true view of the data and not some other presentation that randomly gets slammed onto it!
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    Here is yet ANOTHER problem!

    When you have set the Custom sort mode and hit Refresh a few times, the sort order flips to Chronological even though the mode setting stays on custom. So NOW with the chronologically sorted sources, YOU CAN MOVE THE ORDER OF THE SOURCES AROUND! (probably because the sort mode is still set to Custom)

    When you do this, it screws up the ordering of the Custom sort!!!
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  • Just a quick update to let you know we are working to fix this. Is anyone still having problems with this. We cannot duplicate this problem.
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  • The ability to set the sort type and have it stay put has been fixed but the instability with refreshes on the Custom sort is unchanged.

    In the following image you can see that the Custom Order is set up so that all of Benjamin's main vital sources are in the first catagorical group (purple). All of the related Census records are in the 2nd categorical group (red). All of his relationship sources to his first child Hiram is 3rd (green). All of his relationship sources to his second child is 4th (orange).



    Now, without doing anything else, if I just hit the page refresh a couple of times, the display flips to an obviously Chronological Order EVEN THOUGH THE ORDER IS STILL SET TO CUSTOM (see image below). As you can now see, Benjamin's Find a Grave source, the 1880 and 1900 censuses, and Hiram's Ohio Deaths source have all moved 1 to 3 pages down FAR from their categorical groupings. If I refresh the page a couple of more times, it will revert back to the above image. By just refreshing the page, it will randomly flip flop between these two views. Although it always shows "Custom Order", you cannot be sure unless you actually select (i.e., click on) Custom Order again AFTER EACH REFRESH.

    I'm using MacOS Sierra and Safari 12.0.3. It's been a while since I looked at it in Firefox, but the last time I looked it was doing it there too.

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  • This is STILL a problem.

    Furthermore, there is a SECOND issue where the Custom Order mode is broken as well:

    https://getsatisfaction.com/familysea...

    This stuff all worked really well before the "improvements" were added.
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  • Jeff Wisemean, at RootsTech, my understanding of what was said is that they did away with custom ordering and some other customization features so that that site was more friendly for users in less-developed countries with slow internet connections.
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    • It was Ron Tanner's presentation on what's coming in FamilySearch. He could have been referring to the app and I may have thought he was referring to the site in general. He may have left out that he was referring to the app or perhaps it didn't register with me that the comment was only applying to the app. Or, I just plain may have misunderstood that part of the presentation.
    • He was also talking about most of them relying on smart phones, so my guess is that he was talking about the lite version of the site. The lite version can be a bit frustrating because of its limitations.
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  • I've been doing some followup on these issues for the unresolved issues listing that i'm updating and adding to.

    In checking out KLLZ-84Y on my Windows 7 with Chrome (current version), the system switches flawlessly between Custom and Chronological sorting for sources, first, without a need for refreshing the page and second whether I refresh or not.

    Can anyone confirm they are still experiencing problems and provide some URLs along with the OS and browser that is being used?

    Thanks,

    Tom
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  • I’m happy that this issue has likely been solved
    Tom, this item appears to have been stabilized. It would sometimes only show up under high load conditions and when several items were being moved around. But for now on KLLZ-84Y I cannot currently break it.

    Using MacOS Sierra and Safari 12
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