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How do you restore or recover a "Task" that was accidently DELETED, due in part, to the new format of the "Home" page / screen?

"Official 'FamilySearch' Representative"

How do you restore or recover a "Task" that was accidently DELETED, due in part, to the new format of the "Home" page / screen?

I gather I may have to raise a 'Support' Case!

I was taking a looking at the new format of the "Home" page / screen in the "Production" ( "Live" ) Environment, on a Mobile Phone ( away at the moment ); and, due to formatting on the mobile - was adding text to the "Task"; but, the RED "x" got in the way and the "Task" was deleted.

By the way, as a aside, there was NO Message indicating that I was about to DELETE the "Task"; and, a request for confirmation of the DELETION. A flaw in the design.

Brett
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  • Denis Francesco Modugno (User Experience Designer) July 13, 2018 19:17
    unfortunately there is no way to bring back a deleted item. Sorry for the inconvenience. We are planning on updating the tool in the future and we will take in consideration this feature. Thank you
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  • Denis

    'Thank you' for your participation in this post, it is very much appreciated.

    I apologise for my tardy response.

    At least I know that there is currently ... "unfortunately there is no way to bring back a deleted item",

    I will also take it that you ( also ) imply that a Deleted "Task" from the "To Do" facility cannot not even be Recovered through a 'Support' Case.

    It is great to hear that "FamilySearch" is planning to up-date the "To Do" facility.

    And, 'Yes', PLEASE take into serious consideration the ability to "Restore" / "Recover" those "Tasks" in the "To Do" facility that a User / Patron "Deletes".

    Again, 'Thank You'

    Brett

    ps:

    This may not be your field; but, do you; or, does any "Official 'FamilySerach' Representative" participating in this Forum, know. which particular "Cookie" or "Cookies" ( ie, their Name ) MUST be "Deleted" to view any up-dates applied in "Family Tree" in, either / both, the "Production" or "Beta" Environments, rather than having to "Delete" ALL such "Cookies"?

    'Thanks'.
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  • Brett

    To be honest I would not have dreamed of expecting such an item could be recovered. I frequently have clicked on another person in a branch and immediately realised I have not saved a long Note or Discussions item before switching (in the same tab) to the other person. Very annoying, but my mistake and I accept nothing can be done to correct my silly errors.

    As far as deleting cookies, some people pick the option to delete all cookies on shutting down the browser. Personally, I manually delete everything daily and don't find this does any harm at all. So, if in doubt about what cookies you should delete, why not delete them all?
    • Paul

      It certainly does not hurt to ask, be advised; and, be certain, rather than be just guessing.

      Likewise, I was not expecting to be able to recover / restore the Deleted "Task" from the "To Do" facility; but, now, after asking, I know for certain.

      I am also aware of usual practice of "Clearing" ALL "Cookies"; and, the "Cache"; but, for a change I would like to know of any particular "Cookies" for "FamilySearch" that are required to be deleted, rather than all "Cookies" for all programmes. Certainly not in doubt. Hopefully, it will good to know which particular "Cookies" for "FamilySearch" that are required to be deleted. Again, never hurts to ask, be advised; and, be certain.

      Brett
    • On your first point, yes - I agree Denis' response does indicate you were right to raise the matter. On the second (about cookies), in spite of my comments, I hope a FamilySearch employee will be able to provide you with an answer.
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