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Is FamilySearch discontinuing support for Firefox or something?

Sources on FamilySearch Family Tree cannot be rearranged when using Firefox to access the site. This bug has existed for over a week now, and nothing has changed. I also have seen no official response about it anywhere, neither here on GetSatisfaction, nor on the Community forum.

The bug has apparently been fixed in the other browsers.

Does the continuing utter silence and lack of any response whatsoever mean that FamilySearch no longer actually supports Firefox for accessing the website?
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  • I continue to be surprised by the lack of response in fixing the problem with the Firefox browser. When I was researching the difference browsers, I ran across the comparison site that actually tests my browser and compares it against a list of features. That same site breaks down what those features are and if the browser supports the feature, part of the feature, or has no support for the feature at all.

    A recent article about the browsers raised several interesting points.

    a - Chrome is now the leading browser with somewhere in the 60 percent range of all users. It is followed by Firefox and Edge. Safari is in the mix, but because it is the browser of choice on Apple devices, it isn't impacted by the browser wars.

    b - The article speculated that Microsoft is going to abandon Edge because it did not gain traction with users. It allegedly works as fast, if not faster than Chrome (or any other browser) but has not regained the lost users due to I.E. failing to keep up with the pack in terms of support.

    c - The article also seemed to question what the future is for browsers and suggested that eventually they will go to open-source, even Chrome and a new Microsoft browser. Firefox is already there, but the support needed for on-going research and development needs more than an open source group like Mozilla.

    Your question is a good one. The lack of speed in fixing the problem with Firefox for arranging sources is a major issue. There are still enough Firefox users that FamilySearch should be working on ways not to drive them away and if they publish that they support a browser, then resources need to be poured into coming up with a solution for the Firefox browser, and not let it sit there with no support from FamilySearch.
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  • 1
    What totally uncaring people FamilySearch employees must be. Only Joe has tried to help us out on the specific issue of not being able to rearrange sources in Firefox. Otherwise, as asked elsewhere, why has nobody had the decency to address an issue that is upsetting so many users?
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  • 5
    in this case - silence is deafening!

    Someone at FS must give some news on this problem.

    If it is a difficult technical issue - tell us - we can understand that.

    If it is being worked on - tell us . . . will reduce the angst from the Firefox population.

    If it is not being worked on . . . tell us why . . . and expect continued and justified outrage.
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  • I am not directly involved and do not know the current status, but I know it has been reported and it is being worked on or is planned to be worked on.
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    Very nice of you Logan to make the response.

    It - should - of course be recognised the world of difference between "worked on" and "planned to be worked on".

    FS ought to recognise the need to ease the Firefox community's anxiety over this missing Firefox feature with FS (which was fully operational a few weeks ago).

    So . . . is it being worked on . . . now?

    Or . . . is it currently . . . planned to be worked on in the future? . . . And, I have to say if it is in some nebulous future . . . you will have really lost a measure of respect from some of your most loyal supporters.
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  • This reply was removed on 2018-12-10.
    see the change log
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  • 1
    Eureka! . . . . Thank you to the team . . . Sources can now be moved in firefox!
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  • I’m EXTREMELY MAD!
    I POSTED A THING ABOUT BROWSER AND THEIR SAFETY ISSUES, TO THE POINT I AM VERY FLIPPING MAD WITH FAMILY SEARCH OVER THE ISSUE. FAMILY SEARCH IS VERY HEAVY ABOUT PRIVACY FOR PEOPLES INFO, AND WANT TO COVER THEIR CANS, I PONDER THESE QUESTIONS.

    1. EXPLAIN TO ME WHY THEY ARE VERY HEAVY ON PEOPLES PRIVACY, BUT YET WHEN PEOPLE WANT TO COVER THEIR CANS THEY CARE LESS?

    2. EXPLAIN TO ME WHY THEY DON'T TAKE A FLIPPING STAND AND ONLY SUPPORT PRIVACY AND SECURITY DRIVEN BROWSERS? IT WOULD INCREASE THEIR SECURITY AND HELP THOSE WHO WANT TO ALSO COVER THEIR CANS.

    CHROME AND MOST OF THE OPEN SOURCE VARIOUS OF IT ARE NOT SECURITY BASED AND SPY ON YOUR CANS LIKE CRAZY! FIRE FOX IS A LITTLE MORE SECURITY BASED, BUT AT THE LAST I HEARD IT THEY STILL SPY ON YOU TOO.

    i COULD GO ON AND ON, BUT THAT IS ALL i FEEL LIKE SAYING.
    • Is there a browser or specific browsers (or browser plugins) that you would like supported?

      Is your concern that some specific browsers are not listed in the official supported browser documentation?

      Or is it that when you use a privacy-focused browser that some or all of the site breaks?

      If you could give specific information on which browser (or browser plugins) and which pages or feature break, that might help determine a possible resolution.

      I use the Brave browser sometimes, and much of the site seems to work pretty well, but there are definitely a few places that break. Those issues have been reported.

      Browsers like Brave that are based on recent versions of Chromium should generally work as well as Chrome does. It will probably not get added to the officially supported list because it has very little usage and is new, but it will work much of the time.
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  • This reply was removed on 2018-12-19.
    see the change log
  • Logan - it would help if someone could explain to us why it always seems to be Firefox that breaks. Of course, one good answer would be that I only notice FF issues because that's the one that I use.

    But given that browsers render HTML pretty consistently these days, I'm guessing (bad move) that the differences lie in - what? Firefox's object model and the methods and events that it does or doesn't expose? Grateful for any explanation relevant to FS.
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  • It's not just Firefox, we have fixed bugs recently in Safari and Edge. Chrome is by far the most popular browser so problems there get noticed more quickly.

    But there are lots of factors. Sometimes we just miss things through our own mistakes, which I hope we can improve ourselves.

    Firefox has had a lot of changes for us recently, with the new Quantum engine and implementation of some new browser standards that we use. That has caused a bit more churn than normal.

    Another factor is that we are transitioning to a new system to log and track browser errors, and that is not yet rolled out all the way. Once that new system is deployed everywhere, we should get much better visibility to errors in various browsers than before, and hopefully be able to notice and fix errors more quickly.

    So I am hoping that our ability to provide a more consistent experience across all of the browsers will improve over the coming months as many of these factors resolve and converge, especially the new browser error logging and tracking system.
    • view 2 more comments
    • No, the same code is supposed to work the same. They rewrote the internals of how the browser works behind the scenes to make it faster and more robust, but it is supposed to be backwards compatible and behave the same for websites. But as with any software where you make big changes, sometimes little inconsistencies slip through for a while until they are all caught and fixed.
      And for the automated test utilities that control the browser when running our automated tests, that behavior did change and have to be updated by all of the tool code, but that only impacts our tests, not the site.
    • Thanks Logan. The fog clears a little for me. Glad to hear you say that you have automated test utilities, by the way. I rather hoped that you did but it's nice to know.
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  • 1
    I stopped using CHROME some time ago because of security concerns. Now my BRAVE browser suddenly stopped working with Family Search. Does anyone have any ideas if a setting needs to change?
    • Eileen

      Firstly, "Welcome" to this "FamilySearch" ( "GetStaisfaction" ) 'Feedback' Forum.

      Secondly, "Official 'FamilySearch' Representatives", do monitor; and, sometimes, participate in, this Forum.

      Thirdly, I am just another User/Patron, just like yourself (and, happen to be a Member of the Church).

      Many Users/Patrons who regularly participate in this Forum who have a great deal of knowledge and experience with "FamilySearch", like to assist/help other Users/Patrons like yourself.

      Finally, I had to do some investigation because I had not heard of the "Brave" Browser.

      ==========

      Very basically:

      ------------------

      Brave (web browser)

      Wikipedia

      Brave is a free and open-source web browser developed by Brave Software, Inc. based on the Chromium web browser. The browser blocks ads and website trackers.

      https://en.wikipedia.org/wiki/Brave_(...

      ------------------

      Chromium (web browser)

      Wikipedia

      Chromium is a free and open-source web browser developed by Google. It is a fully functional browser on its own and supplies the vast majority of code for the Google Chrome browser. The two browsers have always had some differences, as indicated by their names: chromium is the metal used to make chrome plating.

      The Chromium code is also widely used by other parties to create their own browsers. Many vendors use the code in a similar manner as Google, while others simply build it as-is and release browsers with the Chromium name.

      The user interface is minimalist because Google wanted its browser to "feel lightweight (cognitively and physically) and fast".

      https://en.wikipedia.org/wiki/Chromiu...

      ==========

      Now ...

      Here is a "Knowledge Article" in "FamilySearch" to do with "Supported" Browsers:

      Which internet browsers are compatible?

      https://www.familysearch.org/ask/sale...

      Supported browsers:

      Regardless of the OS you use, our website works with these fully supported browsers:

      •. Apple Safari—the current version and one previous
      •. Google Chrome—the current version and one previous
      •. Microsoft Edge—the current version and one previous
      •. Mozilla Firefox—the current version and one previous

      So, "Brave" (and, "Chromium") is (are) NOT a "Supported" Browser(s).

      And, here is a "Comment" from a "FamilySearch" Employee ( Logan ALFRED ), some 8 Months ago, above in this post, referencing, both, "Brave" and "Chromium":

      "I use the Brave browser sometimes, and much of the site seems to work pretty well, but there are definitely a few places that break. Those issues have been reported.

      Browsers like Brave that are based on recent versions of Chromium should generally work as well as Chrome does. It will probably not get added to the officially supported list because it has very little usage and is new, but it will work much of the time."

      https://getsatisfaction.com/familysea...

      I hope this was helpful; but, I am sure this does not help.

      Brett
    • I just tried Brave again and it seemed to work on all of the pages that I tried. If you let us know where or how it is breaking, we can see if we can help fix it.
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  • Eileen

    Firstly, "Welcome" to this "FamilySearch" ( "GetStaisfaction" ) 'Feedback' Forum.

    Secondly, "Official 'FamilySearch' Representatives", do monitor; and, sometimes, participate in, this Forum.

    Thirdly, I am just another User/Patron, just like yourself (and, happen to be a Member of the Church).

    Many Users/Patrons who regularly participate in this Forum who have a great deal of knowledge and experience with "FamilySearch", like to assist/help other Users/Patrons like yourself.

    Finally, I had to do some investigation because I had not heard of the "Brave" Browser.

    ==========

    Very basically:

    ------------------

    Brave (web browser)

    Wikipedia

    Brave is a free and open-source web browser developed by Brave Software, Inc. based on the Chromium web browser. The browser blocks ads and website trackers.

    https://en.wikipedia.org/wiki/Brave_(...

    ------------------

    Chromium (web browser)

    Wikipedia

    Chromium is a free and open-source web browser developed by Google. It is a fully functional browser on its own and supplies the vast majority of code for the Google Chrome browser. The two browsers have always had some differences, as indicated by their names: chromium is the metal used to make chrome plating.

    The Chromium code is also widely used by other parties to create their own browsers. Many vendors use the code in a similar manner as Google, while others simply build it as-is and release browsers with the Chromium name.

    The user interface is minimalist because Google wanted its browser to "feel lightweight (cognitively and physically) and fast".

    https://en.wikipedia.org/wiki/Chromiu...

    ==========

    Now ...

    Here is a "Knowledge Article" in "FamilySearch" to do with "Supported" Browsers:

    Which internet browsers are compatible?

    https://www.familysearch.org/ask/sale...

    Supported browsers:

    Regardless of the OS you use, our website works with these fully supported browsers:

    •. Apple Safari—the current version and one previous
    •. Google Chrome—the current version and one previous
    •. Microsoft Edge—the current version and one previous
    •. Mozilla Firefox—the current version and one previous

    So, "Brave" (and, "Chromium") is (are) NOT a "Supported" Browser(s).

    And, here is a "Comment" from a "FamilySearch" Employee ( Logan ALFRED ), some 8 Months ago, above in this post, referencing, both, "Brave" and "Chromium":

    "I use the Brave browser sometimes, and much of the site seems to work pretty well, but there are definitely a few places that break. Those issues have been reported.

    Browsers like Brave that are based on recent versions of Chromium should generally work as well as Chrome does. It will probably not get added to the officially supported list because it has very little usage and is new, but it will work much of the time."

    https://getsatisfaction.com/familysea...

    I hope this was helpful; but, I am sure this does not help.

    Brett
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