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I’m NOT happy!

Major FAULT/FLAW: You (ie. "FamilySearch") have "BROKEN" the "Possible Duplicates" Tool!?

"FamilySearch"

FYI

You have "BROKEN" the "Possible Duplicates" Tool!!!???

I just "Selected" the "Possible Duplicates"; and, opened in another 'Tab'; but, DID NOT get "Possible Duplicates", I got "/Research-Help" ( ie. "Research Suggestions")!?

I tried the aforementioned WITHOUT opening another 'Tab' or 'Window' and got the SAME Result as above.

Please ADDRESS/FIX this Major FAULT/FLAW with the "Possible Duplicates" Tool IMMEDIATELY.

'Thank You' in advance.

Brett

Utilising: Latest version of 'Google' "Chrome" with "Windows 10".
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  • I’m discouraged FS keeps getting HARDER to use
    1
    I have a thread with a similar (if not the same) comment. The possible duplicate tool is now a mostly blind Pig in the Poke exercise.
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  • I’m needing to get off of here, I'm getting cranky
    1
    I think that FS is trying to create a "Collaborative" software development environment where any programmer can go in and change the software of any other programmer at any time without having to provide any documented reason for the change.

    It must be so they can make the development environment more like the Family Tree product.
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  • "FamilySearch"

    I was just wondering:

    Could be problem/issue I am "Complaining" about have anything to do with, either, of the following:-

    (1) An individual/person having the actual number "Zero" of "Possible Duplicates" on the "Possible Duplicates" Tool on the "Person/Details" page/screen; and, if a User/Patron still wants to "Check' for possible "Duplicates", and uses that tool?

    And/Or,

    (2) If We (the Users/Patrons) are required to "Clear" our "Cache" of "Cookies", etc?

    Just some thoughts.

    Or,

    Is it working, for some; and, not for others?

    Or,

    Is it just "Broken" in some other way?

    Just curious.

    Brett
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  • All

    Now I finally get it!

    That took a little while (until I found an individual/person with a possible duplicate); and, was ever so confusing, even for me to understand, being some with just a little bit of knowledge.

    So ...

    I have deduced that ...

    If there are NO "Possible Duplicates"; and, provided there are no other data problems, we DO NOT see the 'Red' "Data Problem" Section that INCLUDES; but, is not limited to, "Possible Duplicates".

    Not very intuitive.

    "FamilySearch" definitely needs to REVERT to the previous version of "Possible Duplicates" until this new version is, improved; and, made more "User Friendly".

    I DO NOT like this new way of checking for "Possible Duplicates".

    Brett
    • view 2 more comments
    • While it is true that clicking on Possible Duplicates opens the Research Helps screen, why is that a flaw. Do you want a screen that says there are no possible duplicates, or can you be satisfied that the response is tied to the Research Helps function (which possible duplicates is).

      But, the problem is and has not been described adequately, why the display is incorrect.

      Do you want me to provide that, or do you?
    • Tom: It's a matter of function. It is not going to the duplicates page where you can immediately see - Duplicates, Add An ID to Merge, or anything marked as Not a duplicate (often rife with errors or clues to records with errors in them).

      Going to the Research Helps screen is already accessible elsewhere. If I want to go there I will click on THAT link, NOT duplicates.
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  • 2
    It is interesting to reflect that in the beta version of the new interface way back before it was put in producation, two things that caused huge complaints was first that the "possible duplicates" link was removed completely, and then, when it was returned, that it was at the bottom of the page. It seems that the intent for some time now has been to treat possible duplicates like all other data errors.

    It is also interesting to recall all the complaints of the past months that when clicking on a possible duplicate in the Research Helps section, first, the flyout was completely different than for hints and research suggestions, and that, secondly, it was hard to see how to click to proceed from the flyout to the actual possible duplicates screen.

    I even recall a complaint or two that when Possible Duplicates did not have a number by it, that when clicking on it, there were no possible duplicates. In other words, people were complaining that zero meant zero.

    In other words, I would say that this new change fixes several things that people here have been complaining loudly about for quite a while now. I like the progress. Now all they need to do on the detail page is to get rid of the Possible Duplicates link, which has been redundant and confusing every since the major update, under the Tools section.
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  • Okay, either I'm not seeing it or else no one is wondering about this:

    Where can I review (other than going through the change log) the "not a match" possible duplicates?

    Or for that matter, that possible duplicates that have been merged?
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  • I’m discouraged FS developers keep making the system HARDER to use
    1
    I am ok with the new format. My problem is that there is no live link to the alleged duplicate record like there used to be. The ONLY way to research the alleged duplicate is to run a separate search on the ID. That's really cumbersome and slows me down in a major way.
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  • I'm one of the first to criticise any unnecessary enhancements but, unless I'm missing something, I think I agree with Gordon on this one. Perhaps it is a bit silly to still have the link half way down the page (which only takes you back to where you were if you had clicked on the link at the top in the first place) but, other than that, what's the difference in procedure after you click on Review Merge?

    Unlike the (thankfully now withdrawn) "Review and Attach" experimental page - released to only 1% of users according to Gordon / Ron Tanner - this doesn't seem to involve any fundamental change - does it?
    • The biggest change I see is that the alleged duplicate record is now a DEAD link. I used to be able to easily open it in another window so I could study the record carefully, including sources, before deciding to merge. The standard comparison tool is extremely limited. Now the only way I can study the alleged duplicate record is to perform a separate search using the ID. Why is the link now DEAD? This makes no sense to me. Seems like an easy fix.
    • I'm assuming that not having the name be a live link was just an accidental oversight and that it will be added promptly. When something makes no sense, I'm happy to view it as unintentional and repairable.

      Another possibility is that one team created the new Show All page format and a different team is in charge of the name links and could not add that routine until the new format was in place. In that case, I would assume they are frantically working on it already and it will be in place very soon. At least, one can always hope!
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  • I’m still NOT Happy!
    1
    Tom

    (And, "FamilySearch")

    We can not be certain that the "...present system [for "Possible Duplicates"] is here to stay", not just yet anyway!

    The new "User Interface" of the "Person/Details" page/screen released on 5/6 September 2018, this year, may be here to stay, regardless of what us 'lowly' Users/Patrons, both, feel; and, say.

    We 'lowly' Users/Patrons really, truly, DO NOT have any say in the "Development" or "Design" of "Family Tree", despite what we are told - I am now resigned to that fact.

    I am NOT suggesting, a Feature "Enhancement"; or, even a Feature "Request".

    Basically, now, my updated REQUEST, is to REVERT back to the PREVIOUS "Possible Duplicate" Tool ('Yes', with its OLD "CHUNKY" Code, if so be it), until my thought and "Testing" has gone into the "Development" and "Design" of the NEW "Possible Duplicates", quite simple really.

    'Oh', I am 'sick and tired' of of all these important new features/enhancements being 'forced upon us' without 'Notice' or 'Warning'.

    I an not talking about have the ability to review what is going on in the "Beta" ("Test") Environment.

    I am talking about being advised, in a day or so; or, even a week, in advance; before, important new features/enhancements are released.

    That would give us 'lowly' Users/Patrons a chance to quickly "Check Out" the new "Finished Product(s)"; before, actual release; and, advised of, any "Glaring" problems/issues we notice or encounter.

    Even worse, I am 'sick and tired' of:
    (1) Lack of, dare I say it, "Consistency".
    (2) Lack of apparent quality "Testing" with a more "Representative Group".

    I am certain that a number of the regular participants in this "FamilySearch" ( "GetSatisfaction" ) 'Feedback' Forum, would be more than readily willing to assist with quality "Testing" of an (almost) "Final" Product; BEFORE, the actual "Release".

    (3) Less than, "Intuitive", functionality of many of the new features/enhancements.
    (4) The many and significant, Faults/Flaws, in many of the new features/enhancements.

    The worst of these Faults/Flaws should have been ironed out in a comprehensive "Testing" phase with a "Representative Group", leaving only a few minor 'hiccups' and problems/issues, to deal with.

    (5) Less than, "Apparent", experience and application pertaining to Genealogical / Family History of some of the "Developers" and "Designers".

    'Oh', I am certain that I will be loathed and ignored.

    You asked me in this post, "...what, precisely, is broken about the Possible Duplicates tool?..."; and, have commented in another post, "... Like Brett's own thread on this subject, no one is describing actually why the current screen is incorrect and needs to be changed. ..."

    I decided to wait before responding, to see what some of the other regular participants in this "FamilySearch" ("GetSatisfaction") 'Feedback' Forum (ie. both, Users/Patrons; and, "Official 'FamilySearch' Representatives"), may have to say on the matter, in this; and, the other recent posts, like this, on the subject of the NEW "Possible" Duplicates.

    What happened to "Merge by ID"?? Where did that go?
    https://getsatisfaction.com/familysea...

    Possible Duplicates needs to go back to previous version, new version is not as good.
    https://getsatisfaction.com/familysea...

    Now that some of the other regular User.Patron participants have commented ...

    It is so sad that NO "Official 'FamilySearch' Representative" working in the area of the "Possible Duplicates" Tool has seen fit to comment ...

    Precisely, WHY I consider/believe that the "Possible Duplicates" Tool is "BROKEN" ...

    separated into parts:
    - shattered
    damaged or altered:
    - having undergone or been subjected to change
    - not working properly
    - interrupted
    - discontinuous
    - disrupted by change
    made weak or infirm:
    - subdued
    cut off:
    - disconnected
    disunited by divorce, separation, or desertion:
    - separated

    AND,

    of a person [as I now feel]
    - [almost] having given up all hope; despairing

    Now ...

    Despite the fact, that the "Possible Duplicates" Tool, of late, now includes a numeric number, to indicate if there is any possible "Duplicates", that being a "Zero" ( ie. "0" ) if "FamilySearch" considers that there are NO possible "Duplicates"; or, the numeric value of "1" or more, if "FamilySearch" considers that there are possible "Duplicates", I still like to, 'double check' for myself; and, confirm for myself, that there are NO possible "Duplicates".

    Please, no one, start a diatribe about the poor functionality of the "Possible Duplicates" Tool finding possible "Duplicates", we have all had our share of; and, are fully aware of, this, this is not the issue here.

    So, if I want to utilise the "Possible Duplicates" Tool to, 'double check'; and, confirm, for myself, that there are NO possible "Duplicates", I DO NOT want to be taken to a page/screen for "Research Help" (ie .../research-help/PID), with two (x2) 'Tabs", (1) "Research Helps"; or, (2) Dismissed Helps, where

    (a) When there is "Nothing" to report

    .(i) Principle 'Tab' displayed: "Research Helps" = "i There are no pending helps for this person."
    (ii) Additional 'Tab' available: "Dismissed helps" = "i There are no dismissed helps for this person."

    (b) When there is "Something" to report, a number of "Coloured" Sections, with "Usually" nothing to do with possible "Duplicates".

    ..(i) "Data Problems"
    ...... - ! Missing Standardized Birth Date
    ...... - ! Missing Standardized Birthplace
    ...... - ! Missing Standardized Marriage Date
    ...... - ! Missing Standardized Marriageplace
    ...... - ! Missing Standardized Death Date
    ...... - ! Missing Standardized Deathplace
    ...... - ! Child Born before Mother Born
    ...... - ! Child Born before Father Born
    ...... - ! Married before 12
    ...... - ! Etc...
    Irrelevant as possible "Duplicate" of individual/person
    ...... - Possible Duplicate Child
    .......... + With NO pertinent "Details", except some "Similarities" in "HTML Code"; and, a 'Button', "Dismiss"
    ...... - Possible Duplicate Spouse
    .......... + With NO pertinent "Details"; and, a 'Button', "Review Merge"
    FINALLY
    Relevant as possible "Duplicate"
    ...... - Possible Duplicate
    .......... + With NO "Details" except the word "Birth:"; and, 'Buttons', (1) "Review Merge"; and, (2) "Not a Match"

    .(ii) "Record Hints"
    ...... - Birth / Marriage / Death/ "Whatever" ...

    (iii) "Research Suggestions"
    ...... - Missing Vital Event
    ...... - Possible Missing Child
    ...... - No Sources Attached
    ...... - Couple May Have Children
    ...... - May Have Another Spouse
    ...... - Etc...

    What I WANT is, either,
    (1) a 'Message' indicating there are NO possible "Duplicate", as was the case previously; and/or,
    (2) a "List" of possible "Duplicates" with there 'Vital' Details; and, 'Buttons', (a) "Review Merge"; and, (b) "Not a Match".

    NOT all the other information; except, any possible "Duplicates".
    All the other information, if I want, I can obtain by "Selecting" the "Show All" under "Research Help".

    And ...

    The "Developers" and "Designers" should NOT "Remove" the facility/functionality to be able to "Merge by PID" from the "Possible Duplicates" Tool.

    There was NO acceptable reason that we should not have the facility/functionality to be able to "Merge by PID", to appear in two or more places - the more the merrier.

    Now ...

    I am sorry; and, apologise, if I have upset anybody; particularly, the HARD WORKING "Developers" and "Designers".

    And, I am aware of, the many 'competing priorities' in "Family Tree" and "FamilySearch"; and, the very 'limited resources' with "FamilySearch".

    But, as a 'lowly' Users/Patron, who also "Helps" others, I a frustrated; and, in despair, with the current 'state of flux' of "Family Tree"; and, the lack of advance notice/warning; before, important new features/enhancements are released into the "Production" ("Live") Environment of "Family Tree".

    That's all - for now anyway.

    Brett
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  • The real question is -- why has it been over a week and this has not been corrected? It's simply a matter of reverting the page routing back to the prior link.

    HELLO, development team -- anyone there?
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  • If this continues to be unresolved into the new year -- and there are several related issues -- I will add this and the related issues to my unresolved issues list.
    • Tom

      'Thank You' for that.

      I am not against change, far from it.

      But, I am against change for change's sake.

      I am very well of the "Old Chunky" Code in the "System" that needs to be addressed.

      But, getting rid of that "Old Chunky" Code DOES NOT mean that they should change the "User Interface"; just because, some new young "Designer" and/or "Developer" thinks that should be the case.

      And, as I have already intimated, I am 'sick and tired' of lack of apparent quality "Testing" with a more "Representative Group".

      I am certain that a number of the regular participants in this "FamilySearch" ( "GetSatisfaction" ) 'Feedback' Forum, would be more than readily willing to assist with quality "Testing" of a "pre-Beta" Product; BEFORE, the actual "Release", even in the "Beta" ("Test") Environment.

      Seriously, where do they get some of these Users/Patrons from to do the "Testing"; and/or, it is always the possibility that the Users/Patrons doing the "Testing" are NOT listened to: just like it feels that the regular participants are being ignored on some of the 'big ticket' issues/problems (ie. "Immediately" STOP the up-load of GEDCOM Files into "Family Tree").

      Again, 'Thank You'.

      Brett
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