I’m in tears with frustration

Message board page "login" link does not work, other display problems

On the Message board page

http://getsatisfaction.com/familysear...

the "login" link is dead. I can click on it, but nothing happens.

It worked okay for me (using Firefox browser) a few weeks ago, but not now.

I already logged in on beta.familysearch.org, why do I have to keep logging in?

On the contact by email page
https://help.familysearch.org/help/?w...

There is a black band about 1 inch wide just below the header "Submit your Problem or Question." I think this is covering up the box where I am supposed to enter some contact information. After I wrote the above issue in the message box and clicked "next", my browser said something was trying to load for about 2 minutes, then whatever it was stopped with "Done" in the browser activity line at bottom. I was still on the contact-by-email page with everything just as I'd entered the above item.

Happily, the "Feedback" link from the email-contact page works, and accepts my login from the beta.familysearch.org page to allow me to submit this. I have been redirected to the Message Board page, which now accepts my login.

People, this is getting to be a little like Kafka's Castle: you can't report a problem logging in unless you are logged in ;) This was an extremely roundabout and frustrating way eventually to be able to report a problem.
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  • Jade,

    This is interesting stuff. Can you take some screen shots of the 1" black line you mention?

    Thanks.
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  • I’m hoping for solution
    Still cannot log in on this page. Got back here able to reply by logging on beta.familysearch.org, then again trying Help / Contact Us / Email link / Feedback which redirected me here.

    Here are screenshots: the one for the email contact page; and the one for the "Ask a Question" page that was first accessed from beta.familysearch.org / Help.

    Today, but not yesterday, after I pressed "next" on the Email Contact page, it quickly loaded what I could see was supposed to be an error message (could barely see one thin red line just below the black band), probably saying that I had not entered the contact information. Right.

    On the "Ask a question" page but not the Email Contact page, I could see there was a blinking cursor (white against the black-band).





    Hopefully,
    Jade
    • Thanks for posting those. Very helpful.
      First, the error message is just telling you that "Brief Description" is a required field. Or at least that's what I get if I leave that field blank.
      Second. It looks like your browser isn't pulling down *all* of the css, or if it is it's rendering it poorly.
      I'm guessing you're on dial-up (I can see AOL in the screenshot)...perhaps that causes issues I can't test.
      It also appears that you're using some version of firefox prior to 3.x
      I can see you have adblock installed...perhaps you have other plugins that are interfering with the javascript/css. You might try disabling plugins, or upgrade to the latest version of firefox to see if that helps. I do note however that your machine is probably pretty old and perhaps that's why you're still using firefox 2. Part of the problem is that the latest familysearch html and css are designed around html5....so older browsers may run into problems.
      The following link explains some of the issues:
      http://remysharp.com/2009/04/14/html5...
      You might try it in ie6 or ie7 (depending on the version you have). Internet Explorer may give you a better experience. For sure I bet updating to the latest firefox would. (Help->Check for updates)

      Good luck, and sorry.
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  • I’m still hoping for solutions
    Thank you for the suggestions, but I cannot follow them.

    My OS does not support upgrading to Firefox 3.6.

    Dial-up is the only option available to me. It is slow, but is not the source of the display problems.

    The popup blocker is not the source of the problem. It is very selective.

    Many of us out here in the real world do not have the means to get a new computer every time someone creates or installs a new html format that is not back-compatible. We do realize that this is one way a certain monopoly OS provider plans obsolescence. My system works fine for nearly every web site (except those like pilot.familysearch which require Flashplayer 10 and higher).

    It is odd, however, that the developers' result is also a problem for those running IE8 on Win7.

    You are quite right that part of the CSS is not loading. For example, I get a javascript error for each item in a search result on beta.familysearch.org.

    I can live with the existing javascript errors on your web pages if you would get rid of the black bands, the pretty mountain scenery, etc., that cover up the "business" parts of the pages.

    Aren't there times when simplicity is much more functional, particularly when "pretty" interferes with the mission?

    Thank you again,
    Jade
    • Well, I downloaded firefox 2 and confirmed that it is terrible...I don't know how you can even stand to use it. I know that some javascript is in place already to enable internet explorer to work with html5, so your best bet is using that for now...which probably means losing your tabs.
      Given that your OS is older than 10 years....it's probably time for a new computer ;)
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  • I’m still hoping for solutions
    Since I am stil logged in by the extremely indirect route outlined above, I can reply to your comment.

    Thank you for your observation that I am not lying about how terribly the beta.familysearch.org web pages operate using Firefox 2.0.0.20. This alternative viewpoint points to what may be a disagreement. Developers might say "the problem" is the browser in use. The users would say "the problem" in this instance is placement of the graphic displays on the web pages.

    This browser is much preferable to IE6: much smaller footprint, tabs, adblocker and other plugins that Microsoft declines to incorporate within even the latest versions of IE. And Firefox does not freeze up my computer during loading of extremely lengthy javascript code such as on your sites, as IE does (even with addition of lots of RAM and much larger hard drive).

    Are you saying that the developers are unwilling to give up or modify the graphics that block some users' ability to utilize the pages?

    Sincerely,
    Jade
    • I wish we could support everyone's different system environments.
      There are a lot of different teams working on different parts of the systems. The user experience team decided it was time to switch to html5. I personally think it's a little early since many of our users are older generation with older hardware such as yourself. I don't make the calls though. I'm just trying to be informative and helpful where possible.
      If you want to stick with firefox you can get the stylish addon and customize the css removing mountains and other imagery and such that gets in the way.
      Sorry about the disappointing news.
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  • I’m wishing for solutions
    Uncle Iroh, thank you for the explanation.

    I am indeed disappointed that those defining the "user experience" don't mind excluding some users from a relatively functional "experience." It seems they'd rather have pretty graphics than pages usable by all.

    Some of the same software is being used in a soon-to-be-released search feature on another site. It works perfectly well with my present system (with just one very minor display glitch).

    Thank you for the suggestion regarding "stylish addon." I will look for this, since the black band and mountain scenery are the major problems with the beta.familysearch.org group of pages -- and are the ~only~ web site pages with which I have had this problem.

    A browser plugin is unlikely to fix the *new* inability to log in on this message board site, however. Perhaps the "User Experience" people just don't want to hear from some of us.

    Wishing for simplicity,
    Jade
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  • I’m bemused and disappointed
    There is a workaround for the logging in problem. Since left-clicking the sign-in link does not activate the login page for all users and browsers, you can *right-click* on it, choose "open in new tab" or "open in new window" and get the sign-in page for getsatisfaction.com (host of this message board).

    The supposedly site-wide username and password, however, does not work. It asks for your email address instead of username. You can set up a separate getsatisfaction.com password by clicking on the link.

    Or you can log in using facebook, twitter, or google username and password.

    This is a very wonky workaround.

    The javascript log-in for this message board ~should~ be made to work, and one should not have to have a separate getsatisfaction.com password.

    While the workaround does work, it is silly and annoying.
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  • Cullen Brimhall (Help and Support Product Manager) November 02, 2010 14:37
    Jade, I'm missing in this thread what OS and what exact version of Firefox you have. Can you re post those details? Thanks!
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