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MyHeritage Destructive Sync Feature

MyHeritage has just announced a new feature that allows users of their site to sync the people in their MyHeritage tree with the corresponding person in FamilySearch Family Tree. The MyHeritage person is the primary person in this syncing process so any sources not found on the MyHeritage person are automatically deleted from the person in Tree. Then the process goes and adds everything that is on the MyHeritage person only to the person in Tree. PLUS, and this is the worse thing, it somehow is able to remove the links for the sources from Records at FamilySearch so no sources are now showing as being used in FamilySearch. In my LDS line that I have checked my ancestor William Furlsbury Carter has 210 changes in the change log from one user. Richard Carter Sr. has 26 changes and Benjamin Carter has 46 changes. I don't even want to look further. We have worked for years to get this pedigree accurate and well documented with FS record sources and now no Record sources are linked any more. I have no clue where to even start or if it is even worth it to try to fix things. Collaboration is one thing - but this is a destructive feature that I feel should be shut down immediately.
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  • I’m concerned that MyHeritage does not require reason statements and can synchronize entire groups of records at the same time.
    1
    There are some major problems with MyHeritage.

    To prevent MyHeritage from accessing FamilySearch FamilyTree

    1. Log into FamilySearch.org
    2. Click on your name in the upper right corner of the page
    3. Select Settings
    4. Select Connected Accounts.
    5. Click on the Blue "Revoke Access" button next the site you do not want to allow access to your account.

    Because of the way that MyHeritage is working, and given Ron Tanner's comments on what is happening with that site, I have revoked access to that site.

    They are far too intrusive and destructive to allow them to continue to access the tree though my account.

    Ancestry is not nearly as difficult to work with. They are more in line with the certified family tree management programs. Each person in an Ancestry tree must be linked to the person in FamilySearch FamilyTree (FSFT). Any changes you want to make from Ancestry to FSFT is one event at a time and you must provide a reason statement.

    From what I understand, there is no reason requirement during the MyHeritage synchronization process. Any action like that which I understand happens to the FSFT records, must be individually controllable.

    To place something like that under computer control is something that needs to stop, actually, it should never have happened in the first place.
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  • I don't know anything about this but Ron Tanner fielded a question about MyHeritage at about the 47+ minute mark on one of his facebook live broadcasts at: https://www.facebook.com/familyhistor...
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  • I’m frustrated to the max
    2
    Chas - Yes, he admitted that MyHeritage was able to sync with one press of a button. He even talked about the sources - but didn't specifically mention that the FS sources would lose their FS identity. He talked about this being a Slave and Master situation where the Master is MyHeritage and all changes are made byMH and FS has no say in the matter.
    All I know is on my ancestors all their sources say "created by MH" - even the ones that were obviously created in source tracker. I went to one this afternoon that I knew came from FS - a marriage record from Maine. In the list of sources it had the Title of the source and the FS link in the URL - said this new patron who used MH created the source. The source had the citation and any notes/transcription had been removed. I clicked on the URL and it took me to the source and it said "review attachments." On doing that the wife was still attached as MH hadn't worked on her but the husband and person I was checking was not attached. So I linked him and the source is now at the top of the list with a FS logo in front of it. The source I had originally gone to from MH was still there as well - so I had to delete it so there wasn't a duplicate.
    This is just to complicated for the average, novice, beginner user of tree to navigate. I hope no one says "Well this IS a collaborative tree" because doing this isn't collaboration it is destructive of our attempt to attach FS sources to people in tree.
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  • I’m truly concerned and saddened with the thought of allowing "MyHeritage" to synchronize automatically; and / or, manually, back into "Family Tree" of "FamilySearch" in any process.
    If, as it appears, that "Official Representatives" of "Family Tree" of "FamilySearch" are monitoring this "GetSatisfaction" forum of "FamilySearch", them please pass on this request and my concerns to the Priesthood Authorities ( ie. Leadership ) of the Church responsible for "Family Tree" of "FamilySearch".

    Please DO NOT allow "MyHeritage" to synchronize automatically; and / or, manually, back into "Family Tree" of "FamilySearch" in any process; but, especially NOT a "Bulk" process.

    I have no problems when a User / Patron with connectivity access to, both, "Family Tree" and "MyHeritage" saves records ( ie. "Sources" ) from "MyHeritage" to "Family Tree".

    I do have major problems / issues / concerns with any synchronize process automatically; and / or, manually, from "MyHeritage" back to "Family Tree"; but, I especially have extreme problems / issues / concerns with any "Bulk" synchronize process automatically; and / or, manually, from "MyHeritage" back to "Family Tree".

    At best, if it must happen, any such synchronize process from "MyHeritage" back to "Family Tree" should only be done manually on a one to one record ( ie. Person ) basis from "MyHeritage" back to "Family Tree"; and, "Family Tree" should require all such changes in "Family Tree" be made on a one to one basis; and, they must all be recorded in the "Change Log" in "Family Tree" and all of those changes should be able to be reversed ( ie. "Restored" ) in a simple process.

    But, more importantly, I reiterate, please DO NOT allow "MyHeritage" to synchronize automatically; and / or, manually, back into "Family Tree" of "FamilySearch" in any process; but, especially NOT a "Bulk" process.

    'Thank You' in advance.
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  • I am complaining to MyHeritage about this as well to try to get it on their radar also to change this immediately. What careless programming to allow hundreds of changes in a single click.
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  • 1
    This topic section shows there is a significant amount of misinformation about the MyHeritage Tree Sync feature. I suggest that those who are spreading an alarm take a step back and test the program like I have for the last month and a half or more. The trouble is with the word automatically. Those who are complaining do not understand or may not have used the feature.

    I am identified with any changes made to the FS FT not MyHeritage. It sounds like most of the comments here are being made by people who do not use MyHeritage or have not investigated the Tree Sync feature and are reacting to inaccurate comments. If I am wrong and Ron is around, he can always talk to me.
    • view 9 more comments
    • Jon

      Hey, wasn't the "FamilySearch" main office in the "Joseph Smith Building" in "Temple Square"?

      Have they moved the main office to Thanksgiving Point, Lehi?

      Or, is it a new 'outpost'?

      Brett

      You know me, just a "Mushroom", from "Down Under"
      We do not always hear the latest, over this 'neck of the woods'.
    • The main crew of FS software developers have moved into the new 3-story office building built at Thanksgiving Point (west end near the Front-Runner commuter station) from their prior site in Orem (at the old WordPerfect campus). There are still some FS mission-type offices in the upper floors of the JSMB.
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  • I have not tried this My Heritage syncing at all, but I've been reading through the My Heritage blog about this sync feature and if it really works the way they say it does, it may not be so bad. Here are some quotes from their blog with emphasis added by me:

    Enter a password to use on MyHeritage, enter the beta program participation code, accept the terms and conditions and click Go. If you are already a member on MyHeritage, you will be prompted to log in and enter your existing password.

    MyHeritage will now begin to comprehensively and accurately copy a portion of your tree from FamilySearch into a new family tree for you on MyHeritage


    If you have an existing tree on MyHeritage, a new one will be created anyway. It is not possible to sync a tree that already exists on MyHeritage. The only way to begin a sync is by fetching a new tree from FamilySearch into MyHeritage.


    MyHeritage will detect changes that were made in both your MyHeritage trees and in the portion of your tree on FamilySearch Tree, and will transfer any changes back and forth to keep both trees in perfect sync. New ancestors that you discovered on MyHeritage will flow into FamilySearch Tree, including names, dates, places and sources. Photos that you added to your MyHeritage tree, will also be uploaded as memories to FamilySearch for you. Similarly, changes and additions that were made to your portion of the FamilySearch Tree by you or other members, will be copied to your MyHeritage tree.


    As you can see, the integration always begins by copying a tree from FamilySearch Tree into MyHeritage. Existing trees on MyHeritage which were not imported in this manner cannot be synced back from MyHeritage to FamilySearch so there is no danger of the FamilySearch Tree being changed in undesirable ways.


    It is emphasized that the integration always starts by importing a tree from FamilySearch to MyHeritage. It is not possible to synchronize any other MyHeritage tree into FamilySearch. If you are a member of the LDS and already have a tree on MyHeritage, this integration will create a new family site with a new family tree for you on MyHeritage. If you are not a member of the LDS, your tree will never be synced to FamilySearch.


    All this information and additional explanations are found at https://blog.myheritage.com/2018/03/n...

    They also state there:

    We want to hear from our users who are LDS members what improvements they would like to see so that we can deliver the best tools for our community. Please send your feedback to fsbeta@myheritage.com.


    If things work the way the blog reads, it sounds like this new feature goes a long ways toward addressing how to to keep a good, privately controlled backup to ones immediate family from Family Tree.

    If things are not working as advertised, then My Heritage needs to hear about it. According to the blog article, the only way to have 210 real changes on a person is for someone to have transferred a tree from Family Tree to My Heritage, manually made 210 changes on that person, then synced back.

    One question, if anyone has noticed this, do FamilySearch system sources lose their tree icon and get a globe icon? This seems to be implied from the original entry on this topic. If so, does this make everything editable in the source including the link and citation? And if so, does this mean these will all show up as hints again?
    • In my case all 89 sources to William Furlsbury Carter, KWJ4-LY2 (except for the one I restored) now have the globe icon. The ones that were originally from FamilySearch have lost their link to the record in Records. The hints haven't appeared yet (as of last night).
      If you click on a FS URL withing a source that started in FS like the one I restored, you will be taken to that record and if others are attached to it you will get the Review Attachment message. I did that and the wife was still attached but the husband (William) wasn't in this marriage record. Yes, I used source tracker to reattach him and the new source appeared in his list. But then I had to go back through all the sources and find the original source and delete it.
      No third party program should be allowed to destroy the links within our FS sources so that we have to recreate sources we have spent years creating.
      MyHeritage may have some unique features that help make more correct trees but this is not one of them.
    • Hi Robert, I fully agree. did you report this back to MH? fsbeta@myheritage.com.
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  • 4
    This looks to be the William Furlsbury Carter mentioned in the original post:
    https://www.familysearch.org/tree/per...
    with the 210 changes.

    Scanning through the change log, it looks most of the changes were not really changes. Something in the sync process appears to record in the change log that information was removed then put right back on. However, the Life Sketch was removed and not put back.

    Also, when all the sources were removed and replaced, they were changed from FamilyTree sources (tree icon) to manually created sources (globe icon) and the source citation was deleted. That's not good.
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  • 1
    Gordon quoted the following (emphasized area mine): "MyHeritage will detect changes that were made in both your MyHeritage trees and in the portion of your tree on FamilySearch Tree, and will transfer any changes back and forth to keep both trees in perfect sync. New ancestors that you discovered on MyHeritage will flow into FamilySearch Tree, including names, dates, places and sources. Photos that you added to your MyHeritage tree, will also be uploaded as memories to FamilySearch for you. Similarly, changes and additions that were made to your portion of the FamilySearch Tree by you or other members, will be copied to your MyHeritage tree."

    The problem is "back and forth".

    I use Ancestral Quest and any changes I make with AQ to FamilySearch FamilyTree are made while I am looking at both the tree in AQ (local copy) and in FSFT. At the time I initiate (but do not complete) a selective transfer of events and or facts, for each event or fact, I will see any existing reason statement that already exists in FSFT. I have the ability to add my own reason statement, replacing the one that is already there, modifying that reason statement, or deleting it entirely (never a good idea). I also have the opportunity to use the suggested standard date and place, update the standards from the proposed list, or declare the suggested standards as "none of the above".

    With AQ, these are the same options that I have if I am working directly in FSFT.

    I also have the option to initiate a transfer from FSFT back into AQ.

    Only when I click save, are the entries actually transferred, just as if I have clicked on Save while making a manual change in FSFT.

    From the description and from Ron Tanner's comments in last Thursday's live Facebook Q&A, I do not see any reference to selectively updating individual events and facts from MyHeritage to FSFT, and no indication that I should complete a reason statement. Once I press "sync" any changes that I have made to my copy of the tree on the MyHeritage site at any time, if the change took place later than any change in FSFT, then when I press sync, the new data overwrites the data in FSFT, thus keeping the two copies "in perfect sync". There is no selective options and no reason statements.

    Furthermore, it appears that this is happening with the production FSFT work, from what is being said.

    If this is truly working with the FSFT beta site, then during this phase, no harm is being done to the production system.

    But...

    Here are the caveats as currently suggested in MH's information.:
    * No option to selectively transfer events and facts.
    * No option to selectively change just one person's record if I have made changes to numerous people in MH.
    * No option to update the existing reason statement in FSFT
    * Any changes made anywhere to the MH copy of the tree will overwrite / destroy the equivalent record(s) in FSFT (beta) when the sync is initiated to maintain "perfect sync" between the two copies.
    * Any changes made by anyone to one or more persons in FSFT will automatically transfer back into the MH copy, thus destroying the purpose of maintaining a separate copy that no other patron can change.

    The "in perfect sync" is a major roadblock for me with the MH copy.

    There must be safety features built into the transfer process. If I update a tree in MH, I need to go through the same "vetting" process that I have to use in FSFT when I make a change there. If that does not happen, then the MH "in perfect sync" happens without any control from me.

    Automation will be welcomed by some patrons of FSFT, because they do not want to have to go through the process that is required of them when they make a change in FSFT.

    Last night, yet another GEDCOM was used to create a duplicate copy of an end-of-line ancestor, with Gustave Anjou false information. That duplicate was then merged into the master record and the false birth information copied over the FSFT record, complete with a reason statement that said "GEDCOM data".

    This is the problem with continuing to allow GEDCOMs to create and/or change data in FSFT. Fortunately, only one field was impacted.

    I should probably test MH to verify or correct the current impression that I have. First, that the system is indeed working with the beta site and not production, and second, that the same safeguards required by FSFT (and by extension, AQ) are in place for changes made on the MH copy before they are transferred back to FSFT.

    If someone has actually done testing, and verified that the current MH site does not adversely impact production FSFT, it would be a start.

    If someone doing the testing with the beta FSFT site has made several changes to various persons in the MH tree, could they please report how the system worked.

    Then we will know for a certainty that MH is potentially destroying the FSFT without the safeguards.
    • I should probably test MH to verify or correct the current impression that I have. First, that the system is indeed working with the beta site and not production.... If someone has actually done testing, and verified that the current MH site does not adversely impact production FSFT, it would be a start.


      In Ron's Facebook video that Chase gave the link to, Ron specifically states that the MyHeritage sync is to the actual data on FamilyTree, not the FamilyTree beta site so to not goof around with data just to test it out. He said that FamilySearch is testing it out on the Family Tree beta site so they can try all sorts of strange things to test it, but we cannot.
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  • I just posted this a comment on James Tanners' blog for his comments:

    I've been reading through the getsatisfaction board comments, My Heritage's blog, and your post here. I have not tried anything myself.

    One topic on getsatisfaction started with a Family Tree patron's concerns about William Furlsbury Carter, ID: KWJ4-LY2, having a list of 210 changes from a sync with My Heritage. The assumption is that this sync was done with their new system although I am not sure how to tell if this was the case or not.

    Looking at that Change Log, it appears there are so many changes because the sync removed every piece of information from Family Tree then immediately replaced it with the same information with a few notable exceptions. This makes it look like massive changes took place in Family Tree when that did not really happen. It also makes it fairly impossible to tell when looking at the tree from the Family Tree side what really happened or what was really changed.

    Two things I did see in the change log that look concerning. First of all, the Life Sketch in Family Tree was removed and not replaced. Of course, the My Heritage user may have deleted it on purpose in My Heritage before syncing although in reading the Life Sketch in the Change Log I can't imagine why he would.

    Secondly, when all the FamilySearch system sources were removed then replaced, they were changed from FamilySearch system sources (Tree Icon) to manually created sources (Globe Icon) and the source citation was deleted, leaving just the title and URL link.

    Besides the problem of the citations being deleted, this raises the question as to whether the Family Tree hinting system will recognize these sources as being attached or if it will start presenting all these as sources that need to be attached.

    To illustrate what the Change Log looks like, here are two brief excerpts from this person's change log which are separated there by dozens of entries:

    Occupation Added
    11 March 2018
    Occupation
    Preacher, missionary, blacksmith, wagon-maker, mechanic and carpenter

    Occupation Removed
    11 March 2018
    Occupation
    Preacher, missionary, blacksmith, wagon-maker, mechanic and carpenter
    Reason for Deleting This Information
    Deleted on MyHeritage

    (The deletion occurred first, then the information was added back.)

    I also note that none of the information "Deleted on MyHeritage," such as the life sketch, has a restore button next to it as is standard otherwise. This is not significant when the information was not really changed, but is a significant flaw for information that really was changed or deleted.
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  • What is particularly troubling is that this is the production (live) FamilyTree that is being impacted. Whether this was an automated action or not is not known. Only the person who made those changes can report whether they manually deleted and then added the material back into the system or if they were using the MyHeritage site to initiate and complete the delete and add back in actions.
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  • I need a code to enter the test. I have requested the code from MyHeritage.
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  • I am reading through these comments and also reading over at Bro. Tanner's blog...my question might be totally off topic, but it is a real concern that I have. If we are syncing the MyHeritage Tree to the Family Search Family Tree, then aren't we sucking into our MyHeritage Tree all the wrong names, dates, etc that exist in the FSFT? In other words, once the initial sync is made, is that "it" or does it continue to sync as changes are made to FSFT? So if cousin Susie goes in and changes Grandpa's birth date on FS, will that "automatically" make that change to my MH Tree?
    • Yes, MyHeritage pulls in all the existing data for those persons.

      Yes, when the MyHeritage sync is initiated, any and all bad changes made by patrons in the massive tree are also moved to the MyHeritage copy. Updates to the MyHeritage copy only happens when the MyHeritage patron uses the sync feature.

      The changes go both ways. The latest change (by date) is what is moved, whether it is in the copy of the tree on the MyHeritage site (which is moved to FSFT), or on the FamilySerach FamillyTree site (which is then moved to the MH copy of the tree). The two trees are made to be "in perfect sync" at that point. Note, in looking through the MH site, it appears that a list is generated with all the changes that were made. I do not see if those can be selectively "sync'd" or not, or if it is automatic in both directions.

      Yes, when the sync is initiated, then cousin Susie's changes to Grandpa's birth date is moved to the MH copy of the tree.
    • That is according to what I have discerned from the literature and the comments of those with experience.
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  • Jimmy Zimmerman (Partner Solution Architect) March 12, 2018 14:41
    Please be aware that this a bug and not the intended behavior of the MyHeritage sync process.

    This particular user had updated his tree on MyHeritage with the Family Tree Builder software which appears to have caused problems with the sync to FamilySearch. MyHeritage has now disabled all syncs for trees that have been touched by Family Tree Builder.

    This is being treated with the highest priority by both FamilySearch and MyHeritage. We will post more updates as they are available.
    • Besides the issues with full tree syncs and the nightmares I see coming with that.

      I have another concern. I spoke with a couple of folks at Family Search at Roots Tech and expressed my concern that My Heritage also took of the photos, documents and audio associated with all 8 generations of people and imported them into My Heritage reagrdless of whether I had added them into Family Search or not. I was took that was not supposed to be happening. But it is....
      I am not okay with this!

      Please require MyHeritage to sync persons one at one as it is with gedcoms and other sites. Faster is not always better!
    • To Jimmy Zimmerman - Thanks to you and your team for getting on this so quickly! I for one, appreciate the timeliness of your actions to fix this bug. I, like Robert Givens and others, hope you can undo the Sources mess as easily as it was created. Good luck!
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  • Jimmy - Thank you so much. Is there any relief for us on the FS end where our records have been affected (like the sources on my William Furlsbury Carter?)
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  • 1
    Jimmy Zimmerman- Maybe my ignorance here, but why could not the “bug” you refer to have been discovered using the FamilySearch Beta site data instead of the FamilySearch Live data?
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    Any "beta" test should never involve production data.

    Why was MyHeritage allowed to interface with the production data on FamilySearch???
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  • On Saturday, a patron sync'ed his MyHeritage tree with FamilySearch which resulted in a bad sync. The sync was affected by the fact that the patron had modified his MyHeritage tree with MyHeritage's desktop software called Family Tree Builder and it had negative effects on the subsequent sync to FamilySearch.

    MyHeritage has put a block on any syncs for trees that have been touched by Family Tree Builder. They are also putting in place a block which disallows Family Tree Builder to upload to a tree that came from FamilySearch. This should prevent any syncs of this nature from happening in the future.

    Gordon Clarke
    FamilySearch Strategic Solutions Manager
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  • Gordon - Thank you so very much for this comment. Now the next question is will there be any "fix" for the damage done to the sources that were disassociated from FS and put back in but now are no longer connected to their associated records?
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  • The "fix" is being worked on by both MyHeritage and FamilySearch.

    Gordon
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  • Gordon, I appreciate all you and the teams at FamilySearch are doing to get this thing fixed, including backing out the bad sync operation and all the damage it did.

    My question is will the sync feature stop being applied across the board, and follow the requirements for live changes in FamilySearch by patrons and for changes from the certified family tree management programs, like Ancestral Quest, which I use.

    It is very important that this relationship retain original contributor's information, especially when a person is sync'd with changes made in MyHeritage anywhere to the record. The person who made the changes needs to be noted as the contributor, complete with their reasoning for their conclusion.

    If that is not in the works, then this is as bad as allowing patrons to use a GEDCOM file uploaded to the Genealogies section to create duplicates in FamilyTree. It should not be allowed, except under the same requirements as the changes made by patrons on FamilySearch.
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  • I just want to wrap up this thread with a final comment or two or three.
    1. James Tanner - I want to apologize if anything I said to you above offended you. I know you are a strong proponent of MyHeritage.
    2. The situation appears to be under control as of now. It was determined that the MyHeritage Tree Builder software was to blame for all of this. Only if a user at MH of this software tried to sync their tree did this problem occur. MH has locked out the ability to sync for anyone of their patrons who have used Tree Builder until the problem can be resolved. The engineers at their end and at the FS end are fully aware of the problem and it's extent.
    3. As of now no solution for a restoration of affected records at FS has been suggested. I would suggest if you have corrupted records in the portion of Tree that is your family that you hold off making any corrective changes (especially to sources) until we find out if there is any way the engineers to help with this process. I restored one source on one of the affected records and it took several minutes to go through all the steps.
    So there we are - this shouldn't happen again. Too bad this wasn't caught in the sandbox but was allowed to get into the Production database before the problem was discovered.
    • Jimmy Zimmerman (Partner Solution Architect) March 16, 2018 22:55
      As an update to the situation:

      #2. MyHeritage has put all sync capabilities on pause for now as an extra precaution.
      #3. We are still working on the restoration plan. The process of evaluating all of the affected person records will take some time. I thank you for your patience and I apologize for the inconvenience it has caused.
    • Jimmy - We are thrilled that this has been stopped and a remedy is coming. I heard that if any changes had been made to a record that no fix would be made to it. I would rather reenter a change or two and have all sources fixed than to have to fix hundreds of sources. Realize people are out there noticing this and trying to fix things already. Patience isn't really going to be the issue - rather it is will there be anything left to fix if the record has to be untouched since this sync episode? I am not trying to critical - just trying to state a fact of what is happening.
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    I am glad this issue was brought up, but I do think that there is a valid point that the BETA test should not have affected live data on the Family Tree. I also think that the complaints should have started with MyHeritage and FamilySearch. Thanks to Jimmy Zimmerman and Gordon Clarke for their responses. Thanks to Robert Givens for being persistent with publicizing the problem.

    Comment: I try to keep aware of the issues with FamilySearch and the other programs but I am spread pretty thin as it is right now by being on a full-time mission. No excuse, but thanks for keeping me on my toes.
    • I also think that the complaints should have started with MyHeritage and FamilySearch.


      This is where all complaints for FamilySearch are suppose to start. All feedback links from FamilySearch lead to this page for posting any concerns. More than one person has reported that when they have called support about software problems, they are instructed to post them here so the software designers and engineers will see it.

      The nice thing about posting here is that other uses can quickly confirm problems, help diagnose where and when they arise, and add the fine details that lets the programmers quickly determine the magnitude of the problem and gives them the information they need to track down the cause.
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  • Jimmy Zimmerman (Partner Solution Architect) April 13, 2018 21:58
    Today we finished running the first phase of a data fix-up process to restore data that was corrupted by the errant sync.

    This first phase of the data fix-up was run on all persons that had not been updated since the corruption occurred. The data fix-up removed the corrupted information and restored the original facts and source attachments. For the facts and source attachments, the reason statements for the prior values were restored. For the sources, the citations, notes, and tags have been restored. For FamilySearch records, you will notice that the FamilySearch tree icon is back and the record preview functionality has returned.

    Please note that the actions of the data restoration show up in the persons' change history as performed by "FamilySearch".

    We will continue to investigate ways to restore original information on the remaining persons that were not fixed in this phase.
    • Jimmy - You might want to contact me privately. I am seeing some strange things. Example - Lucinda McKenney Carter 14 January 1831 – 26 January 1904 • KWJX-MV9 - Look at the seventh source down - Lucinda Carter in entry for Lorenzo S. Curtis, "Utah Death Certificates, 1904-1964".
      It has a world icon but a FS link - the link does go to a FS linked record so that is good but why is the icon a world icon. It appears that her sources were fixed as others say by FS but this one doesn't but obviously was??? True FS sources should have FS icons in the source list.
    • Jimmy Zimmerman (Partner Solution Architect) April 16, 2018 14:42
      This example is not a side-effect of the fix-up. The source was added as a duplicate source by a prior contribution (click the "More" link to view the FamilySearch linked records).

      You will notice several of these on that person. If I were you, I would just detach the duplicates. These duplicates likely would have come in during a time when Ancestry's integration was not appropriately matching to existing sources.
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  • Jimmy - Thank you so very much for this update. The bulk of this issue involves the descendants and ancestors of John Carter and Hannah Knight Libby. I happen to be the president of their family organization and this issue has greatly affected "our" family. I just went in and checked a few people in this line and the changes are wonderful. Thank you to you and MH.
    Personally for the ones that I know weren't changed, like my ancestor William Furlsbury Carter, only had one of 97 sources changed so he wasn't fixed. The negative affect of losing one source to gain 96 sources fixed would lead us as users to prefer losing that one source. If you can work out something to fix the 96 fine but I hope I don't have to fix the 96 by hand if you know what I mean.
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    It has been 2 years since March 2018. Is there any plan to make a feature that can exchange data between these two trees? I know it blew up in their faces which is probably why we haven’t seen anything since, but with all the smart people working on this kind of thing I’m surprised a working version hasn’t come out. Is there software that can let me transfer one person or piece of data at a time from MyHeritage tree into FamilySearch?
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    • Michael,

      Jimmy can correct me if I am wrong here, but my understanding was there are some constraints on moving records from MH to FSFT.

      First of all, you have to have some kind of special account or area in your MH account where that data can come from. It cannot be transferred from just anyplace in MH.

      Secondly, you must FIRST transfer the current tree data that you want to deal with from FSFT to your special area in My Heritage. This new tree in your special MH area is completely linked with the corresponding records in FSFT.

      Thirdly, if you add to the tree in your MH account, or modify the data therein, When you run your "sync to FS" operation the data and changes will be transferred to the FSFT *IF* certain conditions are met. E.g., what if the changes you made occurred later than other changes made in the FSFT at an earlier date but AFTER you first brought your tree over from FS to MH. FSFT. If someone else modified that same data in a different way in FS, then the contents of the FSFT can take precedence (at least, that is what is SUPPOSED to happen!)

      I'm sure that there is some document somewhere describing all the idiosyncrasies of this syncing, but the main takeaway is that you have to bring your tree over from FS to MH *FIRST* before any modifications in MH can be transferred back to FSFT. When you do a sync in MH, you sync your whole tree there with FSFT at the same time. You don't just move some minor pieces over whenever you want. (and the sync can run in both directions simultaneously if I understand correctly)

      So read up on the behavior. It may not be doing exactly what you are expecting it to do.

      (sorta like importing GEDCOMs into FS FamilyTree)
    • Here's a topic from about a year ago that describes the ins and outs of it. I'm sure some details have changed:
      https://getsatisfaction.com/familysea...
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