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I’m unhappy that my open Familysearch tabs all loaded the login page instead of the Familysearch pages that I wanted to return to.

New today - restored previous session and all Familysearch tabs loaded the login page instead of the saved pages I wanted to return to.

New today - restored previous session and all Familysearch tabs loaded the login page instead of the saved pages I wanted to return to.

Meanwhile all tabs for all other websites loaded the pages from the previous session that I wanted to return to.

This is very unhelpful if Familysearch is going to force all open tabs to return to the login page so that we cannot return to the same webpage that we had open like we can on other websites.

Often I am interrupted and have to stop before I am finished looking at a census or a Person Page that I spent time searching for, and wish to come back later and pick up where I left off.

This prevents me from doing that.

Plus, now I will have to write down what pages I want to return to before I close the browser.
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  • After signing in, it should take you to the original page that you were on in each tab.

    Alternatively, after you sign in on one tab, you can hit the Back button in the other tabs and they should go back to the original page now that you are signed in.

    If this is your own personal computer, you can check the "Keep me signed in for 2 weeks" checkbox on the login page, and it will try to remember your sign-in for 2 weeks on that computer, which should make this happen a lot less.
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  • No it won't stop this from happening at all: don't peddle falsehoods about the way the Familysearch website works (or doesn't in this case).

    The problem being encountered here is the 20 minute inactivity timeout. This allegedly is to stop vandalism being performed on the site. It is worse than worthless for private computers as it leads people to lose work if they don't know about it and does nothing to prevent vandalism. The two week sign in checkbox does NOTHING of the sort. It merely automates the re-login process after the timeout occurs, it does NOT keep the machine signed in for two weeks. The wording is downright deceptive at best.
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    • Deep Freeze is exactly the sort of technology I'm thinking of.
    • I can't speak much about the difference between Ancestry and FS, as I'm not very familiar with how login works on Ancestry, nor their security priorities.

      Security and user experience are always about trade-offs, so it is entirely possible that security teams of various organizations prioritize certain security concerns very differently.

      Our security team makes certain decisions based on their experience and philosophies, and that is why our login works the way it does. I'm not an expert so I can't speak to the relative merits of different approaches.
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  • Is this a new bug? Is it browser dependent? Does it happen only in some situations?

    I don't see anything different today.

    Last night I was working on an individual and when it was time to stop, just closed my laptop. Today, I woke up the computer, refreshed the individual's page which look me to the login window. I logged in then individual's detail page opened back up just like it always does.

    I didn't happen to have any other FamilySearch tabs open so I can't say anything about them today but the main page I was on did not get lost and I was not taken to dashboard page.

    I do see that Safari does have a specific command "Reopen All Windows From Last Session." I never use that because I rarely close Safari except for every month or so when I have to restart my computer for an update or some other reason. Is it the equivalent of that command that used to work and no longer does for your browser?
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  • As are as I can tell, Chrome and Firefox do not have the option to restore all the sessions that were open when the program was last closed.

    Both will restore the sessions if the browser crashed, but not if it was closed normally.

    At least, for me on my system. I run a program called CCleaner and have it set to automatically clean the browser history and cache when I close it.
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    • Interesting. But did you log out of or close any of the open tabs in the browser?

      Just curious.

      I use a program to clean up the browsers. I've had problems in the past and that resolved the issues for me.
    • Tom

      'No', I did not 'Log Out' of any of the 'Tabs' or 'Windows'.

      I just selected the "Window" in the bottom-left-hand corner; and, selected "Shut Down".

      I do not use any "Cleaner"; and, do not "Clear" my Cache, etc on exit.

      I only "Clear" my Cache, etc adhoc (if and when required).

      Brett

      ps:

      'Oh', 'Yeh', my local INTERNET has improved out of sight since x3 Days before Christmas Day. Finally got a technician who knew his stuff. Problem was not with providers speed. Turns out a 'Junction' Box at end of our street and another at the next street across (a cross street) were the offenders. Since he fixed the problems at the junction boxes our INTERNET has been working like a 'Charm', not quite 'Jet Propulsion'; but, really pretty well up there now; and, we are not even connect to the our new 'National Broadband Network' (NBN) with the 'Fibre Optic' cabling yet (although it has just become available in our street), we are still on the old 'Copper' Cabling. Things are looking up.
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  • I will explain what I did.

    Step 1) This morning, I turned on the computer I opened the browser and clicked "restore previous session" expecting to continue where I left off yesterday.

    Step 2) All of my previous session tabs populated.
    a) The tabs for all of the other websites opened to the webpage that I was on when I closed the browser, so I can continue where I left off on all of the other websites.
    b) The tabs for all of the Familysearch webpages opened to the login page instead of the webpage that I was on when I closed the browser, so I cannot continue where I left off.

    (All websites behaved normally today except Familysearch, which behaved abnormally today.)

    Therefore, I assumed this is a new computer bug and made a thread.
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    • Aussie 'Broader Collie'. Just been to vet recently, she had never seen one over 12. Though he was in great shape considering. Was as smart as a 'Cookie'; very cheeky; &, an escapologist in his 'heyday'. He needs & deserves all the TLC & love we can give him now - not long.
    • Yes great breed smartest of all the breeds.
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  • I’m happy
    Good news! Whatever was going on with Familysearch website yesterday went back to normal today.

    I closed the browser with several Familysearch pages open including records and person pages. This morning when I opened the browser, none of the Familysearch pages erased themselves and changed to the Login page like they did yesterday morning.

    That is good. I need to be able to stop and continue later on.
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  • Also, I did wonder if this had to do with work on the Login page computer bug?:

    https://getsatisfaction.com/familysea...
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