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I’m confused

Request to create a new account in Family Search when I am already logged in,

If I am already signed in to my LDS account on Family Tree and click on a suggested record hint which then takes me to Family Search and automatically logs me in to my LDS account but then also displays a message "Searching and viewing historical records will soon require you to be logged in with a free FamilySearch Account. Create your free account now". As a Temple and Family History Consultant I feel that this might be confusing to other members and make them believe that they must create another new account just for Family Search thus really creating confusion and bogging down the system not to mention discouraging them from trying to do family history.
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  • 2
    You beat me to it. I was just about to make a lot of noise about the same nonsense.

    Sometimes I think that the developers do not even use their brains. While it is not unusual for engineers to think as engineers and not end users, they really need to have someone -- anyone, check before something like this is released!

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  • Peggy,

    Access to viewing search results, historical record indices and document images does not now require a login. A significant portion of those who use the search pages today do not log in, even though they may already have an account. Many users, even those who already have accounts, need to know that in the near future they will be unable to access these site features without being signed in.

    This message is not just an encouragement to create and account if you don't have one. It is announcing an upcoming change in site policy that will affect all users of the search systems.

    -Robert
    • Robert,

      That does not solve the irritant problem for those of us who not only have an account but are logged in. I got to the source-linker from one of my relatives, so there is absolutely no way that the message should have been displayed.

      I did not get to the source linker from any search results, but from a hint on a relative's details page.

      Are we going to be inundated with this message every time we use the source-linker???

      By the way, I already saw the blog on the viewing search results, but that should not apply in this case.

      So, please get this thing fixed so it does not display a message to those of us who are already logged in !
    • By the way, this thing has irritated me to the point where I don't even want to continue working on the person involved with the link!
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  • I am posting the news release here to help answer any additional questions about this policy change.
    -----
    FamilySearch Free Sign-in Offers Greater Subscriber Experiences and Benefits

    Salt Lake City, Utah (16 November 2017), Beginning December 13, 2017, patrons visiting FamilySearch.org will see a prompt to register for a free FamilySearch account or sign in to their existing account to continue enjoying all the free expanded benefits FamilySearch has to offer. Since its launch in 1999, FamilySearch has added millions of users, billions of various historical records, and many fun, new features like Family Tree, Memories, mobile apps, digital books, and dynamic help. In order to accommodate continued growth of these and future free services, FamilySearch must assure all its partners that its content is offered in a safe and secure online environment. Patrons creating a free account and signing in fulfills that need. (Find and share this news release easily online at the FamilySearch Newsroom).

    Patron sign in will also enable FamilySearch to satisfy the ongoing need for user authentication. This authentication can deliver rich, personalized discovery, collaboration, and help experiences. Simply put, signed-in visitors can access more searchable content and enjoy more personalized services.

    “A large percentage of our current site visitors are not benefiting from much of what FamilySearch has to offer because they don’t realize the need to simply sign in with their free account to do so,” said Steve Rockwood, FamilySearch CEO. “They are basically arriving in the parking lot but not coming inside for the main event,” he said about website visitors who do not sign in.

    FamilySearch is committed to patron privacy and does not share personal account information with any third party without a patron’s consent.

    See Registering to use FamilySearch.org for information about creating a free account.

    ADDITIONAL INFORMATION

    1. Do I have to pay for a FamilySearch account?

    No. Your FamilySearch account is, and always will be, free.

    2. How do I create a free FamilySearch account?

    See Registering to use FamilySearch.org. The only information you will need is your first and last name, a username, a password, and an email or mobile phone number.

    3. What if I have forgotten my username or password?

    See Recovering a forgotten username for signing in to FamilySearch.org.

    See Recovering a forgotten password for signing in to FamilySearch.org.

    4. Will you sell my information?

    FamilySearch does not share your personal account information with any third party without your consent.

    5. How will my experience be enhanced?

    FamilySearch offers many services and experiences that are free but that require you to sign in as a subscriber to fully use. In addition to historical records and Family Tree access, signed-in subscribers receive personalized experiences, notifications, and other features (see above).

    6. Why do users need to log in to perform searches or to create a family tree?

    FamilySearch wants to provide you more access to records and a rich, personalized experience with more successful discoveries. By signing in, you allow the FamilySearch system to customize and deliver its best services to you.

    7. How will my contact information be used?

    Your information is used in the FamilySearch system to facilitate collaboration between users (you control how much information is shared).

    The Family Tree and Memories features display your username and any other contact information you approve when using select features.

    Your information allows you to send in-system messages to other users without revealing your personal identity or email address.

    FamilySearch will send you email and newsletters to keep you informed. You can specify how much email, if any, you receive.

    Your contact information is accessed when you contact the support group for help.

    8. Is there anything I can do without signing in?

    Absolutely. There are still a number of things you can do on FamilySearch without signing in. You can search the catalog, digitized books, genealogies, the Wiki, and the learning center. You can also view user-contributed photos and stories.

    ###

    About FamilySearch

    FamilySearch International is the largest genealogy organization in the world. FamilySearch is a nonprofit, volunteer-driven organization sponsored by The Church of Jesus Christ of Latter-day Saints. Millions of people use FamilySearch records, resources, and services to learn more about their family history. To help in this great pursuit, FamilySearch and its predecessors have been actively gathering, preserving, and sharing genealogical records worldwide for over 100 years. Patrons may access FamilySearch services and resources free online at FamilySearch.org or through over 4,921 family history centers in 129 countries, including the main Family History Library in Salt Lake City, Utah.
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  • 4
    If the person is logged in however a different message should display (Changes coming to account access click here for details) at least for signed in patrons it makes more sense than the current one.
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  • 3
    I very much agree that such a message should only pop up if we're using the utility in a way that would, in the future, be out of compliance. Any users already using the tools in the way that they will be forced to in the future should not see the nag screen.

    Thus, if I'm trying to search without first being logged in, feel free to indicate that how I'm currently using the tool will soon be in violation. But if I'm already signed in, why nag me about the need to sign in? Based on common practices around the web (and here I'm thinking Wikipedia, amongst many others), we only see such messages when we're out of compliance. The image above, including the arrow indicating the user was clearly logged in, shows that in this case, the nag line is unnecessary, and needlessly alarming.
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  • 2
    Robert

    I very much agree with Tom and the others - completely silly to display the message in its current form to signed-in users.

    Rather disappointed with the little thought being applied lately, which has led to confusion and (in Family Tree) to unintended consequences - the "Recents" fiasco, etc. Perhaps in future FS personnel could step back and pause for thought about resulting consequences before rushing into things.
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  • 2
    Paul, and others,

    Thanks for the feedback. We have made the changes you requested.

    I would, of course, disagree with you on it not being well thought out :-). If this were a message meant primarily to encourage users to get an account or login, then it would make no sense to post the banner when a user already has an account or is logged in. However, 3⁄4 of the users of these pages are not logged in, and many of them probably do have accounts. It was meant primarily as an announcement of an upcoming policy change that all users need to be aware of.

    However, with that said, I heard your request and I asked the engineers to turn it off if a user is already logged in. I assume that the word will be spread far and wide in the coming weeks that login will soon be required for all users who wish to access a search results page, an indexed record or a record image.

    -Robert
    • It will spread because of the nag message. Keep the nag message. But only nag if the user is out of compliance. So, even after the policy implements, if I try to search without first logging in, remind me that I need to log in, and include a link to the login page. If I do things the right way and log in first before starting searches -- don't include the nag message. I'm already doing things the right way -- so why scold me?
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  • I’m happy and thankful
    Thank you so much for having the engineers quickly address this issue.
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